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Can SMS Technology Improve Low Take-up of Social Benefits?

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  • Mariana Blanco

    ()

  • Juan Fernando Vargas

    ()

Abstract

Low take up of stigma-free social benefits is often blamed on information asymmetries or administrative barriers. There is limited evidence on which of these potential channels is more salient in which contexts. We designed and implemented a randomized controlled trial to assess the extent to which informational barriers are responsible for the prevalent low take-up of government benefits among Colombian conflict-driven internal refugees. We provide timely information on benefits eligibility responsible for the prevalent low take-up of government benefits among Colombian ity via SMS to a random half of the displaced household that migrated to Bogota over a 6-month period. We show that improving information increases benefi ts' take up. However, the e ffect is small and only true for certain type of bene fits. Hence, consistent with previous experimental literature, the availability of timely information explains only part of the low-take up rates and the role of administrative barriers and bureaucratic processes should be tackled to increase the well-being of internal refugees in Colombia.

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Bibliographic Info

Paper provided by UNIVERSIDAD DEL ROSARIO in its series DOCUMENTOS DE TRABAJO with number 011036.

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Length: 23
Date of creation: 02 Dec 2013
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Handle: RePEc:col:000092:011036

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Keywords: Information asymmetries; take-up rate; SMS; RCT;

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  12. Richard Dorsett & Christopher Heady, 1991. "The take-up of means-tested benefits by working families with children," Fiscal Studies, Institute for Fiscal Studies, vol. 12(4), pages 22-32, November.
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