IDEAS home Printed from https://ideas.repec.org/h/zbw/hiclch/249627.html
   My bibliography  Save this book chapter

Application of social media data in supply chain management : A systematic review

In: Adapting to the Future: How Digitalization Shapes Sustainable Logistics and Resilient Supply Chain Management. Proceedings of the Hamburg International Conference of Logistics (HICL), Vol. 31

Author

Listed:
  • Chen, Xi
  • Wong, Tse Chiu

Abstract

Purpose: Recently, big data has received considerable industrial and academic attention. Social media(SM) are becoming reliable big data sources that include various information such as customer's opinions, product reviews and trends. However, the supply chain management (SCM) field has been lagging behind other industries in adopting SM. Hence, this paper aims to explore the value of SM and its application in SCM with recommendation for future work. Methodology: This paper reviews the existing literature systematically to highlight major research works and trends by using bibliometric analysis. Findings: Our review results show that the research on SM and SCM has attracted significant attention over the decade. SM data has been used together with different analytical tools (e.g. text mining, sentiment analysis) to manage different supply chain activities (e.g. demand forecasting, production). However, the potential of SM has not been thoroughly investigated due to the inherent nature of SM data. Therefore, this study field is in its infancy. We suggest some directions can be considered for future research, e.g. sentiment indicators for SC related posts. Originality: This paper is the first attempt to systematically analyse the interaction of SM data and SCM and to highlight the new approaches of adopting SM data for improving SCM.

Suggested Citation

  • Chen, Xi & Wong, Tse Chiu, 2021. "Application of social media data in supply chain management : A systematic review," Chapters from the Proceedings of the Hamburg International Conference of Logistics (HICL), in: Kersten, Wolfgang & Ringle, Christian M. & Blecker, Thorsten (ed.), Adapting to the Future: How Digitalization Shapes Sustainable Logistics and Resilient Supply Chain Management. Proceedings of the Hamburg Internationa, volume 31, pages 499-523, Hamburg University of Technology (TUHH), Institute of Business Logistics and General Management.
    • Handle: RePEc:zbw:hiclch:249627
    DOI: 10.15480/882.3963
    as

    Download full text from publisher

    File URL: https://www.econstor.eu/bitstream/10419/249627/1/hicl-2021-31-499.pdf
    Download Restriction: no
    File URL: https://libkey.io/10.15480/882.3963?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    References listed on IDEAS

    as
    1. Wang, Gang & Gunasekaran, Angappa & Ngai, Eric W.T. & Papadopoulos, Thanos, 2016. "Big data analytics in logistics and supply chain management: Certain investigations for research and applications," International Journal of Production Economics, Elsevier, vol. 176(C), pages 98-110.
    2. Aria, Massimo & Cuccurullo, Corrado, 2017. "bibliometrix: An R-tool for comprehensive science mapping analysis," Journal of Informetrics, Elsevier, vol. 11(4), pages 959-975.
    3. He, Wu & Zha, Shenghua & Li, Ling, 2013. "Social media competitive analysis and text mining: A case study in the pizza industry," International Journal of Information Management, Elsevier, vol. 33(3), pages 464-472.
    4. Tsao, Yu-Chung, 2017. "Managing default risk under trade credit: Who should implement Big-Data analytics in supply chains?," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 106(C), pages 276-293.
    5. Singh, Akshit & Shukla, Nagesh & Mishra, Nishikant, 2018. "Social media data analytics to improve supply chain management in food industries," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 114(C), pages 398-415.
    6. Mohamed Ben-Daya & Elkafi Hassini & Zied Bahroun, 2019. "Internet of things and supply chain management: a literature review," International Journal of Production Research, Taylor & Francis Journals, vol. 57(15-16), pages 4719-4742, August.
    7. Ruomeng Cui & Santiago Gallino & Antonio Moreno & Dennis J. Zhang, 2018. "The Operational Value of Social Media Information," Production and Operations Management, Production and Operations Management Society, vol. 27(10), pages 1749-1769, October.
    8. Shupeng Huang & Andrew Potter & Daniel Eyers, 2020. "Social media in operations and supply chain management: State-of-the-Art and research directions," International Journal of Production Research, Taylor & Francis Journals, vol. 58(6), pages 1893-1925, March.
    9. Satish Kumar & Riya Sureka & Sisira Colombage, 2020. "Capital structure of SMEs: a systematic literature review and bibliometric analysis," Management Review Quarterly, Springer, vol. 70(4), pages 535-565, November.
    10. Nishikant Mishra & Akshit Singh, 2018. "Use of twitter data for waste minimisation in beef supply chain," Annals of Operations Research, Springer, vol. 270(1), pages 337-359, November.
    11. Shahriar Akter & Samuel Fosso Wamba, 2019. "Big data and disaster management: a systematic review and agenda for future research," Annals of Operations Research, Springer, vol. 283(1), pages 939-959, December.
    12. Sonja Markova & Tatjana Petkovska-Mirčevska, 2013. "Social Media and Supply Chain," The AMFITEATRU ECONOMIC journal, Academy of Economic Studies - Bucharest, Romania, vol. 15(33), pages 89-102, February.
    13. Chae, Bongsug (Kevin), 2015. "Insights from hashtag #supplychain and Twitter Analytics: Considering Twitter and Twitter data for supply chain practice and research," International Journal of Production Economics, Elsevier, vol. 165(C), pages 247-259.
    14. Alain Yee Loong Chong & Eugene Ch’ng & Martin J. Liu & Boying Li, 2017. "Predicting consumer product demands via Big Data: the roles of online promotional marketing and online reviews," International Journal of Production Research, Taylor & Francis Journals, vol. 55(17), pages 5142-5156, September.
    15. Christian F. Durach & Joakim Kembro & Andreas Wieland, 2017. "A New Paradigm for Systematic Literature Reviews in Supply Chain Management," Journal of Supply Chain Management, Institute for Supply Management, vol. 53(4), pages 67-85, October.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Kalra, Ashish & Briggs, Elten & Schrock, Wyatt, 2023. "Exploring the synergistic role of ethical leadership and sales control systems on salesperson social media use and sales performance," Journal of Business Research, Elsevier, vol. 154(C).

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Mihalis Giannakis & Rameshwar Dubey & Shishi Yan & Konstantina Spanaki & Thanos Papadopoulos, 2022. "Social media and sensemaking patterns in new product development: demystifying the customer sentiment," Annals of Operations Research, Springer, vol. 308(1), pages 145-175, January.
    2. Seyed Hamed Ghanadpour & Sajjad Shokouhyar & Mohadeseh Pourabbasi, 2023. "Effective end‑of‑life (EOL) products management in mobile phone industry with using Twitter data analysis perspective," Environment, Development and Sustainability: A Multidisciplinary Approach to the Theory and Practice of Sustainable Development, Springer, vol. 25(10), pages 11337-11366, October.
    3. Choi, Tsan-Ming & Guo, Shu & Luo, Suyuan, 2020. "When blockchain meets social-media: Will the result benefit social media analytics for supply chain operations management?," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 135(C).
    4. Seddigh, Mohammad Reza & Targholizadeh, Aida & Shokouhyar, Sajjad & Shokoohyar, Sina, 2023. "Social media and expert analysis cast light on the mechanisms of underlying problems in pharmaceutical supply chain: An exploratory approach," Technological Forecasting and Social Change, Elsevier, vol. 191(C).
    5. Josip Marić & Carlos Galera-Zarco & Marco Opazo-Basáez, 2022. "The emergent role of digital technologies in the context of humanitarian supply chains: a systematic literature review," Annals of Operations Research, Springer, vol. 319(1), pages 1003-1044, December.
    6. Zhan, Yuanzhu & Han, Runyue & Tse, Mike & Ali, Mohd Helmi & Hu, Jiayao, 2021. "A social media analytic framework for improving operations and service management: A study of the retail pharmacy industry," Technological Forecasting and Social Change, Elsevier, vol. 163(C).
    7. Li, Ying & Dai, Jing & Cui, Li, 2020. "The impact of digital technologies on economic and environmental performance in the context of industry 4.0: A moderated mediation model," International Journal of Production Economics, Elsevier, vol. 229(C).
    8. Xiangyu Chang & Yinghui Huang & Mei Li & Xin Bo & Subodha Kumar, 2021. "Efficient Detection of Environmental Violators: A Big Data Approach," Production and Operations Management, Production and Operations Management Society, vol. 30(5), pages 1246-1270, May.
    9. Junming Liu & Weiwei Chen & Jingyuan Yang & Hui Xiong & Can Chen, 2022. "Iterative Prediction-and-Optimization for E-Logistics Distribution Network Design," INFORMS Journal on Computing, INFORMS, vol. 34(2), pages 769-789, March.
    10. Alekh Gour & Shikha Aggarwal & Subodha Kumar, 2022. "Lending ears to unheard voices: An empirical analysis of user‐generated content on social media," Production and Operations Management, Production and Operations Management Society, vol. 31(6), pages 2457-2476, June.
    11. Oliver Schaer & Nikolaos Kourentzes & Robert Fildes, 2022. "Predictive competitive intelligence with prerelease online search traffic," Production and Operations Management, Production and Operations Management Society, vol. 31(10), pages 3823-3839, October.
    12. Saurabh Sharma & Vijay Kumar Gahlawat & Kumar Rahul & Rahul S Mor & Mohit Malik, 2021. "Sustainable Innovations in the Food Industry through Artificial Intelligence and Big Data Analytics," Logistics, MDPI, vol. 5(4), pages 1-16, September.
    13. Roßmann, Bernhard & Canzaniello, Angelo & von der Gracht, Heiko & Hartmann, Evi, 2018. "The future and social impact of Big Data Analytics in Supply Chain Management: Results from a Delphi study," Technological Forecasting and Social Change, Elsevier, vol. 130(C), pages 135-149.
    14. Romero-Silva, Rodrigo & de Leeuw, Sander, 2021. "Learning from the past to shape the future: A comprehensive text mining analysis of OR/MS reviews," Omega, Elsevier, vol. 100(C).
    15. Xuan Bi & Gediminas Adomavicius & William Li & Annie Qu, 2022. "Improving Sales Forecasting Accuracy: A Tensor Factorization Approach with Demand Awareness," INFORMS Journal on Computing, INFORMS, vol. 34(3), pages 1644-1660, May.
    16. Abirami Raja Santhi & Padmakumar Muthuswamy, 2022. "Pandemic, War, Natural Calamities, and Sustainability: Industry 4.0 Technologies to Overcome Traditional and Contemporary Supply Chain Challenges," Logistics, MDPI, vol. 6(4), pages 1-32, November.
    17. Samuel Fosso Wamba, 2022. "Humanitarian supply chain: a bibliometric analysis and future research directions," Annals of Operations Research, Springer, vol. 319(1), pages 937-963, December.
    18. Biman Darshana Hettiarachchi & Stefan Seuring & Marcus Brandenburg, 2022. "Industry 4.0-driven operations and supply chains for the circular economy: a bibliometric analysis," Operations Management Research, Springer, vol. 15(3), pages 858-878, December.
    19. Montecchi, Matteo & Plangger, Kirk & West, Douglas C., 2021. "Supply chain transparency: A bibliometric review and research agenda," International Journal of Production Economics, Elsevier, vol. 238(C).
    20. Ayan Chatterjee & Debmallya Chatterjee, 2024. "A Journey of Business Analytics in Improving Supply Chain Performance: A Systematic Review of Literature," Management and Labour Studies, XLRI Jamshedpur, School of Business Management & Human Resources, vol. 49(2), pages 337-361, May.

    More about this item

    Keywords

    Business Analytics;

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:zbw:hiclch:249627. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: ZBW - Leibniz Information Centre for Economics (email available below). General contact details of provider: https://hicl.org/ .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.