IDEAS home Printed from https://ideas.repec.org/a/wsi/jdexxx/v12y2007i02ns1084946707000629.html
   My bibliography  Save this article

Factors Affecting The Use Of Public Support Services By Sme Owners: Evidence From A Periphery Region Of Canada

Author

Listed:
  • JOSEE AUDET

    (Département de Management, Faculté des sciences de l'administration Université, Laval, Quebec, Quebec, G1K 7P4, Canada)

  • ETIENNE ST-JEAN

    (Département de Management, Faculté des sciences de l'administration Université, Laval, Quebec, Quebec, G1K 7P4, Canada)

Abstract

Public authorities throughout the world, recognizing both the importance and fragility of SMEs, have over the years created agencies and set up numerous venture development support and assistance measures. Despite all these efforts, SME owner-managers do not appear to make maximum use of the services available. Results from a survey of 70 SME owner-managers show that the likelihood of an SME using public support services increases as the perceived usefulness of public agencies and their services increases, and as the level of knowledge of public agencies increases. Furthermore, the probability of using public support services decreases as the experience of the owner-manager increases. On one hand, many owner-managers do not seem to understand the utility or relevance of the services the agencies provide, while on the other, they do not seem to know enough about the agencies working in their region. However, most of the owner-managers who had used the agencies felt the services they had received were appropriate to their needs. Therefore, the problem appears to lie more with the perceptions of certain owner-managers than with the nature or quality of the services themselves.

Suggested Citation

  • Josee Audet & Etienne St-Jean, 2007. "Factors Affecting The Use Of Public Support Services By Sme Owners: Evidence From A Periphery Region Of Canada," Journal of Developmental Entrepreneurship (JDE), World Scientific Publishing Co. Pte. Ltd., vol. 12(02), pages 165-180.
    • Handle: RePEc:wsi:jdexxx:v:12:y:2007:i:02:n:s1084946707000629
    DOI: 10.1142/S1084946707000629
    as

    Download full text from publisher

    File URL: http://www.worldscientific.com/doi/abs/10.1142/S1084946707000629
    Download Restriction: Access to full text is restricted to subscribers
    File URL: https://libkey.io/10.1142/S1084946707000629?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Baldwin, John R. Bian, Lin Dupuy, Richard Gellatly, Guy, 2000. "Failure Rates for New Canadian Firms: New Perspectives on Entry and Exit," Failure Rates for New Canadian Firms: New Perspectives on Entry and Exit, Statistics Canada, Economic Analysis Division, number stcb5e, March.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Rakićević, Zoran & Omerbegović-Bijelović, Jasmina & Lečić-Cvetković, Danica, 2016. "A model for effective planning of SME support services," Evaluation and Program Planning, Elsevier, vol. 54(C), pages 30-40.
    2. Oparaocha, Gospel Onyema, 2015. "SMEs and international entrepreneurship: An institutional network perspective," International Business Review, Elsevier, vol. 24(5), pages 861-873.
    3. Bojan Ćudić & Iwona Skrodzka, 2021. "‘Soft’ Support Infrastructure And The Performance Of Small And Medium-Sized Enterprises In European Countries," Economic Annals, Faculty of Economics and Business, University of Belgrade, vol. 66(230), pages 67-100, July – Se.
    4. Fakhrul Anwar Zainol & Wan Norhayate Wan Daud & Nalini Arumugam & Nor Asmahani Ibrahim, 2015. "A Feasibility Study on Business Consulting Services to Small Medium Enterprises (SMEs) by Public University in Malaysia," International Journal of Academic Research in Accounting, Finance and Management Sciences, Human Resource Management Academic Research Society, International Journal of Academic Research in Accounting, Finance and Management Sciences, vol. 5(2), pages 59-65, April.
    5. Bojan Ćudić, 2021. "Factors impacting patent applications in European countries," Regional Science Policy & Practice, Wiley Blackwell, vol. 13(3), pages 573-589, June.
    6. Anthony Abiodun Eniola & Harry Entebang, 2017. "SME Managers and Financial Literacy," Global Business Review, International Management Institute, vol. 18(3), pages 559-576, June.
    7. Popoola, Oluwatoyin Muse Johnson & Shehu, Aliyu Mukhtar & Aminu, Ibrahim Murtala & Nik Mat, Nik Kamariah & Nasiru, Abdullahi & Tsagem, Musa Muhammad Tsagem & Kura, Kabiru Maitama, 2012. "The Mediating Effect between Some Determinants of SME Performance in Nigeria," MPRA Paper 66775, University Library of Munich, Germany, revised 2013.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Sandberg, Susanne & Sui, Sui & Baum, Matthias, 2019. "Effects of prior market experiences and firm-specific resources on developed economy SMEs' export exit from emerging markets: Complementary or compensatory?," Journal of Business Research, Elsevier, vol. 98(C), pages 489-502.
    2. Richard Dion & Robert Fay, 2008. "Understanding Productivity: A Review of Recent Technical Research," Discussion Papers 08-3, Bank of Canada.
    3. Carla Daniela Calá & Miguel Manjón-Antolín & Josep-Maria Arauzo-Carod, 2017. "Regional Determinants of Exit Across Firms’ Size: Evidence from Argentina," Tijdschrift voor Economische en Sociale Geografie, Royal Dutch Geographical Society KNAG, vol. 108(6), pages 768-785, December.
    4. Alongkorn Tanasritunyakul, 2023. "Export survival for Thailand after the COVID-19 pandemic," Discussion Papers 20230809, Thammasat University, Faculty of Economics, revised Oct 2023.
    5. Clemens Fuest & Bernd Huber & Philipp Tillessen, 2003. "Tax Policy and Entrepreneurship in the Presence of Asymmetric Information in Capital Markets," CESifo Working Paper Series 872, CESifo.
    6. Huynh, Kim P. & Petrunia, Robert J. & Voia, Marcel, 2012. "Duration of new firms: The role of startup financial conditions, industry and aggregate factors," Structural Change and Economic Dynamics, Elsevier, vol. 23(4), pages 354-362.
    7. Gu, Wulong Sawchuk, Gary Whewell, Lori, 2003. "The Effect of Tariff Reductions on Firm Size and Firm Turnover in Canadian Manufacturing," Economic Analysis (EA) Research Paper Series 2003014e, Statistics Canada, Analytical Studies Branch.
    8. Calá, Carla Daniela & Manjón-Antolín, Miguel & Arauzo-Carod, Josep-Maria, 2014. "The determinants of exit in Argentina: core and peripheral regions," Nülan. Deposited Documents 1976, Universidad Nacional de Mar del Plata, Facultad de Ciencias Económicas y Sociales, Centro de Documentación.
    9. repec:ebl:ecbull:v:12:y:2008:i:18:p:1-7 is not listed on IDEAS
    10. Calá, Carla Daniela, 2014. "Regional issues on firm entry and exit in Argentina: core and peripheral regions," Nülan. Deposited Documents 2023, Universidad Nacional de Mar del Plata, Facultad de Ciencias Económicas y Sociales, Centro de Documentación.
    11. Baldwin, John R., 2000. "Innovation and Training in New Firms," Analytical Studies Branch Research Paper Series 2000123e, Statistics Canada, Analytical Studies Branch.
    12. Maliranta, Mika & Nurmi, Satu, 2004. "Do Foreign Players Change the Nature of the Game Among Local Entrepreneurs?," Discussion Papers 942, The Research Institute of the Finnish Economy.
    13. Baldwin, John R., 2005. "Death in the Industrial World: Plant Closures and Capital Retirement," Economic Analysis (EA) Research Paper Series 2005033e, Statistics Canada, Analytical Studies Branch.
    14. John R. Baldwin & Desmond Beckstead & Andrée Girard, 2002. "The Importance of Entry to Canadian Manufacuring, with an Appendix on Measurement Issues," OECD Science, Technology and Industry Working Papers 2002/3, OECD Publishing.
    15. Dmitriy Krichevskiy, 2020. "Survival, Attrition and Biased Decision-Making," Atlantic Economic Journal, Springer;International Atlantic Economic Society, vol. 48(4), pages 503-517, December.
    16. Liu, Huju & Tang, Jianmin, 2017. "Age-productivity profiles of entrants and exits: evidence from Canadian manufacturing," Structural Change and Economic Dynamics, Elsevier, vol. 40(C), pages 26-36.
    17. Gellatly, Guy Riding, Allan Thornhill, Stewart, 2003. "Growth History, Knowledge Intensity and Capital Structure in Small Firms," Economic Analysis (EA) Research Paper Series 2003006e, Statistics Canada, Analytical Studies Branch.
    18. John Baldwin & Amélie Lafrance, 2014. "Firm Turnover and Productivity Growth in Canadian Manufacturing and Services Industries, 2000 to 2007," Journal of Industry, Competition and Trade, Springer, vol. 14(2), pages 173-205, June.
    19. Calá, Carla Daniela & Manjón-Antolín, Miguel & Arauzo-Carod, Josep-Maria, 2017. "Regional determinants of exit across firms' size: evidence from a developing country," Nülan. Deposited Documents 2548, Universidad Nacional de Mar del Plata, Facultad de Ciencias Económicas y Sociales, Centro de Documentación.
    20. John Baldwin & W. Brown, 2004. "Regional manufacturing employment volatility in Canada: The effects of specialisation and trade," Economics of Governance, Springer, vol. 83(3), pages 519-541, July.
    21. Yanling Wang, 2013. "Foreign Acquisition, Domestic Acquisition and Plant Survival," International Journal of the Economics of Business, Taylor & Francis Journals, vol. 20(3), pages 307-324, November.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:wsi:jdexxx:v:12:y:2007:i:02:n:s1084946707000629. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Tai Tone Lim (email available below). General contact details of provider: http://www.worldscinet.com/jde/jde.shtml .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.