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Negative emotion and purchase behavior following social exclusion

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  • Ji-Yeon Park

Abstract

This research investigates how the different social exclusions, being rejected versus being ignored, in a shopping context alter consumers’ negative emotions and the behavioral responses they produce. The authors propose that in being rejected, feelings of anger increase more than those of shame, producing antisocial behaviors (e.g. stopping purchase), whereas in being ignored, feelings of shame increase more than those of anger, producing prosocial behaviors (e.g. ongoing purchase). The authors document the moderating effects of social face and self-construal on the relation of social exclusion and negative emotion and the relation of negative emotion and purchase behavior, which provides different recommendations for addressing negative emotional and behavioral responses.

Suggested Citation

  • Ji-Yeon Park, 2017. "Negative emotion and purchase behavior following social exclusion," Journal of Global Scholars of Marketing Science, Taylor & Francis Journals, vol. 27(2), pages 111-122, April.
    • Handle: RePEc:taf:jgsmks:v:27:y:2017:i:2:p:111-122
    DOI: 10.1080/21639159.2016.1265319
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    1. Katherine E. Loveland & Dirk Smeesters & Naomi Mandel, 2010. "Still Preoccupied with 1995: The Need to Belong and Preference for Nostalgic Products," Journal of Consumer Research, Journal of Consumer Research Inc., vol. 37(3), pages 393-408, October.
    2. Nicole L. Mead & Roy F. Baumeister & Tyler F. Stillman & Catherine D. Rawn & Kathleen D. Vohs, 2011. "Social Exclusion Causes People to Spend and Consume Strategically in the Service of Affiliation," Journal of Consumer Research, Journal of Consumer Research Inc., vol. 37(5), pages 902-919.
    3. Joy, Annamma, 2001. "Gift Giving in Hong Kong and the Continuum of Social Ties," Journal of Consumer Research, Journal of Consumer Research Inc., vol. 28(2), pages 239-256, September.
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    Cited by:

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    2. Wang, Huanzhang & Liu, Honglei & Kim, Sang Jin & Kim, Kyung Hoon, 2019. "Sustainable fashion index model and its implication," Journal of Business Research, Elsevier, vol. 99(C), pages 430-437.

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