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A comparative study of quality awards: evolving criteria and research

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  • DonHee Lee
  • Dong Lee

Abstract

The purpose of this study is to compare several prominent quality awards based on their common criteria. Six best-known quality awards were used and analyzed to identify common quality award criteria. Trends of research on Malcolm Baldrige National Quality Award (MBNQA) and European Foundation for Quality Management (EFQM) Excellence Award were examined along with award recipients. The results of the study showed that the portion of manufacturing MBNQA winners has decreased steadily during recent years, while the portion of manufacturing firms in EFQM award winners remained steady for the time period studied. Also, health care and education related studies have increased steadily for both quality awards and now become most commonly studied quality award areas. Quality awards criteria appear to change continuously, reflecting the new demands of the changing market environment. Copyright Springer-Verlag Berlin Heidelberg 2013

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  • DonHee Lee & Dong Lee, 2013. "A comparative study of quality awards: evolving criteria and research," Service Business, Springer;Pan-Pacific Business Association, vol. 7(3), pages 347-362, September.
    • Handle: RePEc:spr:svcbiz:v:7:y:2013:i:3:p:347-362
    DOI: 10.1007/s11628-012-0172-8
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    1. D'Agostino, Antonello & Serafini, Roberta & Ward-Warmedinger, Melanie E., 2006. "Sectoral Explanations of Employment in Europe: The Role of Services," IZA Discussion Papers 2257, Institute of Labor Economics (IZA).
    2. Ying-Jiun Hsieh & Lan-Ying Huang & Chi-Tai Wang, 2012. "A framework for the selection of Six Sigma projects in services: case studies of banking and health care services in Taiwan," Service Business, Springer;Pan-Pacific Business Association, vol. 6(2), pages 243-264, June.
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    Cited by:

    1. Ola Khalid AlZawati & Imad Alsyouf & Hamdi Bashir, 2020. "An exploratory study of common issues and key differences between the European Foundation for Quality Management and the United Arab Emirates Public Sector Excellence Model: public sector organisation," International Journal of System Assurance Engineering and Management, Springer;The Society for Reliability, Engineering Quality and Operations Management (SREQOM),India, and Division of Operation and Maintenance, Lulea University of Technology, Sweden, vol. 11(6), pages 1156-1169, December.

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    Keywords

    Quality award; MBNQA; EFQM;
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