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Impact of organizational culture and capabilities on employee commitment to ethical behavior in the healthcare sector

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  • DonHee Lee

    (Inha University)

Abstract

This study empirically examines the effects of the organization’s culture and capabilities on employee commitment to ethical behavior in the healthcare sector. The proposed research model and associated hypotheses were tested using structural equation modeling based on data collected from 228 care team members in hospitals with more than 100 beds in metropolitan areas of South Korea. The findings of the study revealed how hospitals undertake ethical responsibility through organizational capabilities for care services to enhance competitiveness in today’s dynamic environment. The study results present that a well-functioning organizational culture motivates employees for better quality performance through collaboration and ethical work behavior. In addition, the results proved that ethics is an intangible asset that affects an organization’s competitiveness. The study also provides new insights to hospital administrators, institutions, and policymakers about the importance of establishing high ethical standards for interactions with patients and their family members.

Suggested Citation

  • DonHee Lee, 2020. "Impact of organizational culture and capabilities on employee commitment to ethical behavior in the healthcare sector," Service Business, Springer;Pan-Pacific Business Association, vol. 14(1), pages 47-72, March.
    • Handle: RePEc:spr:svcbiz:v:14:y:2020:i:1:d:10.1007_s11628-019-00410-8
    DOI: 10.1007/s11628-019-00410-8
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    References listed on IDEAS

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    Cited by:

    1. Emmanuel Mensah Horsey & Lijia Guo & Jiashun Huang, 2023. "Ethical party culture, control, and citizenship behavior: Evidence from Ghana," Palgrave Communications, Palgrave Macmillan, vol. 10(1), pages 1-11, December.
    2. Sang M. Lee & DonHee Lee, 2022. "Effects of healthcare quality management activities and sociotechnical systems on internal customer experience and organizational performance," Service Business, Springer;Pan-Pacific Business Association, vol. 16(1), pages 1-28, March.
    3. Edina Molnár & Asif Mahmood & Naveed Ahmad & Amir Ikram & Shah Ali Murtaza, 2021. "The Interplay between Corporate Social Responsibility at Employee Level, Ethical Leadership, Quality of Work Life and Employee Pro-Environmental Behavior: The Case of Healthcare Organizations," IJERPH, MDPI, vol. 18(9), pages 1-16, April.
    4. Bulent Akkaya & Mirela Panait & Simona Andreea Apostu & Yesim Kaya, 2022. "Agile Leadership and Perceived Career Success: The Mediating Role of Job Embeddedness," IJERPH, MDPI, vol. 19(8), pages 1-13, April.

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