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New work: New motivation? A comprehensive literature review on the impact of workplace technologies

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Listed:
  • Yvonne Schmid

    (University of Regensburg)

  • Michael Dowling

    (University of Regensburg)

Abstract

The role of work and the characteristics of the workplace have changed greatly in recent decades. Today, new technologies enable an almost seamless interaction between machines and humans and allow teams in different countries and time zones to collaborate effectively. In this paper, we focus on the question of how job motivation is affected by technologies in the changing workplace. First, we review the state of research on job motivation and examine challenges in light of current technology trends and predicted developments for the workplace of the future. Job motivation is a well-documented construct connected to several company-relevant performance outcomes. However, our comprehensive literature review reveals a fragmented picture, with several disciplines addressing the topic from various points of view. We identify the four following schools of thought on workplace technologies and motivation: Technology as 1. background music, 2. hygiene factor, 3. motivator, and 4. influencer of mediators. While some scholars neglect technology in their considerations, others describe complex frameworks. This lack of unity reveals a further need for research. We suggest further research to develop holistic frameworks including moderators and to collect empirical data on the complex interactions between technology and job motivation.

Suggested Citation

  • Yvonne Schmid & Michael Dowling, 2022. "New work: New motivation? A comprehensive literature review on the impact of workplace technologies," Management Review Quarterly, Springer, vol. 72(1), pages 59-86, February.
    • Handle: RePEc:spr:manrev:v:72:y:2022:i:1:d:10.1007_s11301-020-00204-7
    DOI: 10.1007/s11301-020-00204-7
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    References listed on IDEAS

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    1. Ricarda Bouncken & Johanna Gast & Sascha Kraus & Marcel Bogers, 2015. "Coopetition: a systematic review, synthesis, and future research directions," Post-Print hal-02018068, HAL.
    2. Ricarda Bouncken & Johanna Gast & Sascha Kraus & Marcel Bogers, 2015. "Coopetition: a systematic review, synthesis, and future research directions," Post-Print hal-02945341, HAL.
    3. Jeannette Taylor & Jonathan H. Westover, 2011. "Job Satisfaction in The Public Service," Public Management Review, Taylor & Francis Journals, vol. 13(5), pages 731-751, June.
    4. Christian Fisch & Joern Block, 2018. "Six tips for your (systematic) literature review in business and management research," Management Review Quarterly, Springer, vol. 68(2), pages 103-106, April.
    5. Ludivine Martin, 2017. "Do Innovative Work Practices and Use of Information and Communication Technologies Motivate Employees?," Industrial Relations: A Journal of Economy and Society, Wiley Blackwell, vol. 56(2), pages 263-292, April.
    6. Frey, Carl Benedikt & Osborne, Michael A., 2017. "The future of employment: How susceptible are jobs to computerisation?," Technological Forecasting and Social Change, Elsevier, vol. 114(C), pages 254-280.
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    Cited by:

    1. João M. Lopes & Sofia Gomes & Ivo Rodrigues, 2024. "Playing the gamification and co-creation game: a bibliometric literature review," Management Review Quarterly, Springer, vol. 74(1), pages 353-376, February.

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    More about this item

    Keywords

    Workplace technology; Workplace design; Employee motivation; Comprehensive literature review;
    All these keywords.

    JEL classification:

    • O33 - Economic Development, Innovation, Technological Change, and Growth - - Innovation; Research and Development; Technological Change; Intellectual Property Rights - - - Technological Change: Choices and Consequences; Diffusion Processes
    • Y80 - Miscellaneous Categories - - Related Disciplines - - - Related Disciplines

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