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The potentials of augmented reality in supply chain management: a state-of-the-art review

Author

Listed:
  • Abderahman Rejeb

    (Széchenyi István University)

  • John G. Keogh

    (University of Reading)

  • Samuel Fosso Wamba

    (Toulouse Business School)

  • Horst Treiblmaier

    (Modul University Vienna)

Abstract

This paper examines the potentials of augmented reality (AR) technology in supply chain management (SCM) and logistics. Specifically, we provide an overview of the technology’s various value propositions and its ability to support companies’ business processes. Although the emergence of Industry 4.0 has renewed the interest in AR, and how it can address several issues challenging existing business models, rigorous studies investigating the potentials of AR for SCM and logistics activities are scant. To bridge this knowledge gap, we conducted a systematic literature review to compile existing literature, identify current research gaps, and systematize AR research in SCM and logistics activities. In total, forty-three (43) papers were thoroughly analyzed. The findings of this study reveal that AR can add value in five main areas, namely warehousing, manufacturing, sales and outdoor logistics, planning and design and human resource management. Moreover, we discuss organizations’ challenges when deploying AR in SCM and logistics and propose exploratory research opportunities for further investigation. In this paper, we highlight numerous practical implications of AR in SCM and recommend that organizations consider AR as a potential solution for enhancing business processes, improving operational efficiencies, and increasing overall competitiveness. This study represents one of the first attempts to synthesize AR’s literature from an SCM and logistics perspective.

Suggested Citation

  • Abderahman Rejeb & John G. Keogh & Samuel Fosso Wamba & Horst Treiblmaier, 2021. "The potentials of augmented reality in supply chain management: a state-of-the-art review," Management Review Quarterly, Springer, vol. 71(4), pages 819-856, October.
    • Handle: RePEc:spr:manrev:v:71:y:2021:i:4:d:10.1007_s11301-020-00201-w
    DOI: 10.1007/s11301-020-00201-w
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    Cited by:

    1. Govindan, Kannan & Kannan, Devika & Jørgensen, Thomas Ballegård & Nielsen, Tim Straarup, 2022. "Supply Chain 4.0 performance measurement: A systematic literature review, framework development, and empirical evidence," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 164(C).
    2. Catherine Marinagi & Panagiotis Reklitis & Panagiotis Trivellas & Damianos Sakas, 2023. "The Impact of Industry 4.0 Technologies on Key Performance Indicators for a Resilient Supply Chain 4.0," Sustainability, MDPI, vol. 15(6), pages 1-31, March.
    3. Johannes Hangl & Viktoria Joy Behrens & Simon Krause, 2022. "Barriers, Drivers, and Social Considerations for AI Adoption in Supply Chain Management: A Tertiary Study," Logistics, MDPI, vol. 6(3), pages 1-22, September.
    4. Sara Pourmorshed & Susanne Durst, 2022. "The Usefulness of the Digitalization Integration Framework for Developing Digital Supply Chains in SMEs," Sustainability, MDPI, vol. 14(21), pages 1-17, November.
    5. Natalia Khan & Wei Deng Solvang & Hao Yu, 2024. "Industrial Internet of Things (IIoT) and Other Industry 4.0 Technologies in Spare Parts Warehousing in the Oil and Gas Industry: A Systematic Literature Review," Logistics, MDPI, vol. 8(1), pages 1-23, February.
    6. Enrique, Daisy Valle & Lerman, Laura Visintainer & Sousa, Paulo Renato de & Benitez, Guilherme Brittes & Bigares Charrua Santos, Fernando M. & Frank, Alejandro G., 2022. "Being digital and flexible to navigate the storm: How digital transformation enhances supply chain flexibility in turbulent environments," International Journal of Production Economics, Elsevier, vol. 250(C).
    7. Afonso Vaz de Oliveira & Carina M. Oliveira Pimentel & Radu Godina & João Carlos de Oliveira Matias & Susana M. Palavra Garrido, 2022. "Improvement of the Logistics Flows in the Receiving Process of a Warehouse," Logistics, MDPI, vol. 6(1), pages 1-23, March.
    8. Adamos Daios & Nikolaos Kladovasilakis & Ioannis Kostavelis, 2024. "Mixed Palletizing for Smart Warehouse Environments: Sustainability Review of Existing Methods," Sustainability, MDPI, vol. 16(3), pages 1-15, February.

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    More about this item

    Keywords

    Augmented reality; Supply chain management; Logistics; Industry 4.0; Systematic literature review;
    All these keywords.

    JEL classification:

    • O30 - Economic Development, Innovation, Technological Change, and Growth - - Innovation; Research and Development; Technological Change; Intellectual Property Rights - - - General
    • O32 - Economic Development, Innovation, Technological Change, and Growth - - Innovation; Research and Development; Technological Change; Intellectual Property Rights - - - Management of Technological Innovation and R&D
    • O33 - Economic Development, Innovation, Technological Change, and Growth - - Innovation; Research and Development; Technological Change; Intellectual Property Rights - - - Technological Change: Choices and Consequences; Diffusion Processes

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