IDEAS home Printed from https://ideas.repec.org/a/spr/grdene/v30y2021i4d10.1007_s10726-021-09732-3.html
   My bibliography  Save this article

Hearing the Participants’ Voice: Recognizing the Dimensions of Procedural and Interactional Justice by Enabling Their Determinants

Author

Listed:
  • Parmjit Kaur

    (De Montfort University)

  • Ashley L. Carreras

    (Alfaisal University)

Abstract

This paper examines how a deeper understanding of procedural justice and interactional justice can enhance the effectiveness of causal mapping workshops using Group Explorer® software combined with the Decision Explorer® tool. A dual facilitation model is outlined that explicitly links the determinates of procedural justice and the key elements of interactional justice to the stages of causal mapping workshops. This model serves to illustrate how the participants’ voice in group workshops using causal mapping is strengthened, producing an authentic outcome that more accurately represents participants’ thinking. Enabling the determinants in the model supports the dimensions of procedural and interactional justice, ensuring these more authentic outcomes. A link between these determinants, dimensions and the workshop process is confirmed through qualitative and quantitative analysis. The qualitative analysis draws on causal maps created with relevant concepts/ statements, highlighted to illustrate this more authentic voice. The quantitative work analyses responses to a post-workshop questionnaire using scale reduction techniques and looks for significant relationships between participants’ voice and the determinants of procedural justice, interactional justice and the causal mapping approach adopted.

Suggested Citation

  • Parmjit Kaur & Ashley L. Carreras, 2021. "Hearing the Participants’ Voice: Recognizing the Dimensions of Procedural and Interactional Justice by Enabling Their Determinants," Group Decision and Negotiation, Springer, vol. 30(4), pages 743-773, August.
    • Handle: RePEc:spr:grdene:v:30:y:2021:i:4:d:10.1007_s10726-021-09732-3
    DOI: 10.1007/s10726-021-09732-3
    as

    Download full text from publisher

    File URL: http://link.springer.com/10.1007/s10726-021-09732-3
    File Function: Abstract
    Download Restriction: Access to the full text of the articles in this series is restricted.
    File URL: https://libkey.io/10.1007/s10726-021-09732-3?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. K N Papamichail & G Alves & S French & J B Yang & R Snowdon, 2007. "Facilitation practices in decision workshops," Journal of the Operational Research Society, Palgrave Macmillan;The OR Society, vol. 58(5), pages 614-632, May.
    2. S Bell & S Morse, 2013. "Groups and facilitators within problem structuring processes," Journal of the Operational Research Society, Palgrave Macmillan;The OR Society, vol. 64(7), pages 959-972, July.
    3. Douglas A. Bosse & Robert A. Phillips & Jeffrey S. Harrison, 2009. "Stakeholders, reciprocity, and firm performance," Strategic Management Journal, Wiley Blackwell, vol. 30(4), pages 447-456, April.
    4. Colin Eden & Fran Ackermann & Steve Cropper, 1992. "The Analysis Of Cause Maps," Journal of Management Studies, Wiley Blackwell, vol. 29(3), pages 309-324, May.
    5. Franco, L. Alberto & Montibeller, Gilberto, 2010. "Facilitated modelling in operational research," European Journal of Operational Research, Elsevier, vol. 205(3), pages 489-500, September.
    6. Sefa Hayibor, 2017. "Is Fair Treatment Enough? Augmenting the Fairness-Based Perspective on Stakeholder Behaviour," Journal of Business Ethics, Springer, vol. 140(1), pages 43-64, January.
    7. Huxham, C & Cropper, S, 1994. "From many to one--and back. An exploration of some components of facilitation," Omega, Elsevier, vol. 22(1), pages 1-11, January.
    8. Ashley L. Carreras & Parmjit Kaur, 2011. "Teaching Problem Structuring Methods: Improving Understanding Through Meaningful Learning," INFORMS Transactions on Education, INFORMS, vol. 12(1), pages 20-30, September.
    9. Lee Cronbach, 1951. "Coefficient alpha and the internal structure of tests," Psychometrika, Springer;The Psychometric Society, vol. 16(3), pages 297-334, September.
    10. D Shaw, 2006. "Journey Making group workshops as a research tool," Journal of the Operational Research Society, Palgrave Macmillan;The OR Society, vol. 57(7), pages 830-841, July.
    11. Ackermann, Fran & Andersen, David F. & Eden, Colin & Richardson, George P., 2011. "ScriptsMap: A tool for designing multi-method policy-making workshops," Omega, Elsevier, vol. 39(4), pages 427-434, August.
    12. Fran Ackermann & Colin Eden, 2011. "Negotiation in Strategy Making Teams: Group Support Systems and the Process of Cognitive Change," Group Decision and Negotiation, Springer, vol. 20(3), pages 293-314, May.
    13. Colin Eden & Fran Ackermann, 2001. "Group Decision and Negotiation in Strategy Making," Group Decision and Negotiation, Springer, vol. 10(2), pages 119-140, March.
    14. L. Alberto Franco, 2008. "Facilitating Collaboration with Problem Structuring Methods: A Case Study of an Inter-Organisational Construction Partnership," Group Decision and Negotiation, Springer, vol. 17(4), pages 267-286, July.
    15. Eden, Colin & Ackermann, Fran, 2018. "Theory into practice, practice to theory: Action research in method development," European Journal of Operational Research, Elsevier, vol. 271(3), pages 1145-1155.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Alberto Franco, L., 2013. "Rethinking Soft OR interventions: Models as boundary objects," European Journal of Operational Research, Elsevier, vol. 231(3), pages 720-733.
    2. Elena Tavella & L. Alberto Franco, 2015. "Dynamics of Group Knowledge Production in Facilitated Modelling Workshops: An Exploratory Study," Group Decision and Negotiation, Springer, vol. 24(3), pages 451-475, May.
    3. Sondoss Elsawah & Elena Bakhanova & Raimo P. Hämäläinen & Alexey Voinov, 2023. "A Competency Framework for Participatory Modeling," Group Decision and Negotiation, Springer, vol. 32(3), pages 569-601, June.
    4. Franco, L. Alberto & Montibeller, Gilberto, 2010. "Facilitated modelling in operational research," European Journal of Operational Research, Elsevier, vol. 205(3), pages 489-500, September.
    5. Lami, Isabella M. & Tavella, Elena, 2019. "On the usefulness of soft OR models in decision making: A comparison of Problem Structuring Methods supported and self-organized workshops," European Journal of Operational Research, Elsevier, vol. 275(3), pages 1020-1036.
    6. G A Hindle & L A Franco, 2009. "Combining problem structuring methods to conduct applied research: a mixed methods approach to studying fitness-to-drive in the UK," Journal of the Operational Research Society, Palgrave Macmillan;The OR Society, vol. 60(12), pages 1637-1648, December.
    7. Hugo J. Herrera & Marleen H. F. McCardle-Keurentjes & Nuno Videira, 2016. "Evaluating Facilitated Modelling Processes and Outcomes: An Experiment Comparing a Single and a Multimethod Approach in Group Model Building," Group Decision and Negotiation, Springer, vol. 25(6), pages 1277-1318, November.
    8. Robert G. Dyson & Frances A. O’Brien & Devan B. Shah, 2021. "Soft OR and Practice: The Contribution of the Founders of Operations Research," Operations Research, INFORMS, vol. 69(3), pages 727-738, May.
    9. David Lowe & Louise Martingale & Mike Yearworth, 2016. "Guiding interventions in a multi-organisational context: combining the Viable System Model and Hierarchical Process Modelling for use as a Problem Structuring Method," Journal of the Operational Research Society, Palgrave Macmillan;The OR Society, vol. 67(12), pages 1481-1495, December.
    10. Franco, L. Alberto & Lord, Ewan, 2011. "Understanding multi-methodology: Evaluating the perceived impact of mixing methods for group budgetary decisions," Omega, Elsevier, vol. 39(3), pages 362-372, June.
    11. Edoardo Fregonese & Isabella M. Lami & Elena Todella, 2020. "Aesthetic Perspectives in Group Decision and Negotiation Practice," Group Decision and Negotiation, Springer, vol. 29(6), pages 993-1019, December.
    12. Sydelko, Pamela & Espinosa, Angela & Midgley, Gerald, 2024. "Designing interagency responses to wicked problems: A viable system model board game," European Journal of Operational Research, Elsevier, vol. 312(2), pages 746-764.
    13. Franco, L. Alberto & Greiffenhagen, Christian, 2018. "Making OR practice visible: Using ethnomethodology to analyse facilitated modelling workshops," European Journal of Operational Research, Elsevier, vol. 265(2), pages 673-684.
    14. Franco, L. Alberto & Hämäläinen, Raimo P. & Rouwette, Etiënne A.J.A. & Leppänen, Ilkka, 2021. "Taking stock of behavioural OR: A review of behavioural studies with an intervention focus," European Journal of Operational Research, Elsevier, vol. 293(2), pages 401-418.
    15. Smith, Chris M. & Shaw, Duncan, 2019. "The characteristics of problem structuring methods: A literature review," European Journal of Operational Research, Elsevier, vol. 274(2), pages 403-416.
    16. Hugo Herrera & Nuno Videira & Hubert P.L.M. Korzilius & Kathya Lorena Cordova‐Pozo & Marleen H.F. McCardle‐Keurentjes, 2022. "Reflecting on factors influencing long‐lasting organisational effects of group model‐building interventions," System Dynamics Review, System Dynamics Society, vol. 38(2), pages 190-209, April.
    17. Francis Marleau Donais & Irène Abi-Zeid & E. Owen D. Waygood & Roxane Lavoie, 2021. "A Framework for Post-Project Evaluation of Multicriteria Decision Aiding Processes from the Stakeholders’ Perspective: Design and Application," Group Decision and Negotiation, Springer, vol. 30(5), pages 1161-1191, October.
    18. F. Ackermann & M. Yearworth & L. White, 2018. "Micro-processes in Group Decision and Negotiation: Practices and Routines for Supporting Decision Making," Group Decision and Negotiation, Springer, vol. 27(5), pages 709-713, October.
    19. Vieira, Fabiana C. & Ferreira, Fernando A.F. & Govindan, Kannan & Ferreira, Neuza C.M.Q.F. & Banaitis, Audrius, 2022. "Measuring urban digitalization using cognitive mapping and the best worst method (BWM)," Technology in Society, Elsevier, vol. 71(C).
    20. Lowe, David & Espinosa, Angela & Yearworth, Mike, 2020. "Constitutive rules for guiding the use of the viable system model: Reflections on practice," European Journal of Operational Research, Elsevier, vol. 287(3), pages 1014-1035.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:spr:grdene:v:30:y:2021:i:4:d:10.1007_s10726-021-09732-3. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.springer.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.