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Impact of workplace ostracism on knowledge hoarding: mediating role of defensive silence and moderating role of experiential avoidance

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  • Bilal Khalid

    (Riphah International University)

  • Rimsha Iqbal

    (Riphah International University)

  • Syed Danial Hashmi

    (Riphah International University)

Abstract

The purpose of this study is to investigate the underlying mechanism through which knowledge hoarding is triggered among ostracized employees at workplace. Drawing on conservation of resource theory, the study investigates the mediating role of defensive silence in this relationship. Further, the study also examines the moderating role of experiential avoidance between workplace ostracism and defensive silence. Using multi-layered and convenient sampling technique, data were collected from 225 employees working in the hospitality industry in Pakistan. The results revealed that workplace ostracism significantly influences employees’ knowledge hoarding behavior both directly and through defensive silence. Furthermore, contrary to the expectation, the combined effect of workplace ostracism and experiential avoidance on defensive silence was found insignificant, which we have discussed. The study provides insights for managers to break the knowledge hoarding cycle and create new models for interaction and knowledge sharing among employees at workplace.

Suggested Citation

  • Bilal Khalid & Rimsha Iqbal & Syed Danial Hashmi, 2020. "Impact of workplace ostracism on knowledge hoarding: mediating role of defensive silence and moderating role of experiential avoidance," Future Business Journal, Springer, vol. 6(1), pages 1-10, December.
    • Handle: RePEc:spr:futbus:v:6:y:2020:i:1:d:10.1186_s43093-020-00045-6
    DOI: 10.1186/s43093-020-00045-6
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    References listed on IDEAS

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    1. Wu, Chia-Huei & Liu, Jun & Kwong Kwan, Ho & Lee, Cynthia, 2016. "Why and when workplace ostracism inhibits organizational citizenship behaviors: an organizational identification perspective," LSE Research Online Documents on Economics 64006, London School of Economics and Political Science, LSE Library.
    2. Frances J. Milliken & Elizabeth W. Morrison & Patricia F. Hewlin, 2003. "An Exploratory Study of Employee Silence: Issues that Employees Don’t Communicate Upward and Why," Journal of Management Studies, Wiley Blackwell, vol. 40(6), pages 1453-1476, September.
    3. Long‐Zeng Wu & Frederick Hong‐kit Yim & Ho Kwong Kwan & Xiaomeng Zhang, 2012. "Coping with Workplace Ostracism: The Roles of Ingratiation and Political Skill in Employee Psychological Distress," Journal of Management Studies, Wiley Blackwell, vol. 49(1), pages 178-199, January.
    4. Jan Wynen & Bjorn Kleizen & Koen Verhoest & Per Lægreid & Vidar Rolland, 2020. "Just keep silent… Defensive silence as a reaction to successive structural reforms," Public Management Review, Taylor & Francis Journals, vol. 22(4), pages 498-526, April.
    5. Jun Yang & Darren C. Treadway, 2018. "A Social Influence Interpretation of Workplace Ostracism and Counterproductive Work Behavior," Journal of Business Ethics, Springer, vol. 148(4), pages 879-891, April.
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    Cited by:

    1. Prashant Singh, 2022. "Relationship Between A Leader’S Communication And Workplace Ostracism," Romanian Economic Business Review, Romanian-American University, vol. 17(2), pages 32-42, June.

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