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A Strategic Management Model For Service Organizations

Author

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  • Andreea ZAMFIR

    (The Bucharest University of Economic Studies, Bucharest, Romania)

Abstract

This paper provides a knowledge-based strategic management of services model, with a view to emphasise an approach to gaining competitive advantage through knowledge, people and networking. The long-term evolution of the service organization is associated with the way in which the strategic management is practised.

Suggested Citation

  • Andreea ZAMFIR, 2013. "A Strategic Management Model For Service Organizations," Business Excellence and Management, Faculty of Management, Academy of Economic Studies, Bucharest, Romania, vol. 3(3), pages 55-60, September.
    • Handle: RePEc:rom:bemann:v:3:y:2013:i:3:p:55-60
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    File URL: https://beman.ase.ro/no33/5.pdf
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    References listed on IDEAS

    as
    1. Vargo, Stephen L. & Maglio, Paul P. & Akaka, Melissa Archpru, 2008. "On value and value co-creation: A service systems and service logic perspective," European Management Journal, Elsevier, vol. 26(3), pages 145-152, June.
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    Cited by:

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    2. Diana ARMEAN & Ana Alexandra GORA, 2017. "Integrated Reporting €“ A New Paradigm Of Corporate Sustainability Reporting," Business Excellence and Management, Faculty of Management, Academy of Economic Studies, Bucharest, Romania, vol. 7(1), pages 45-65, March.
    3. Sebastian Madalin MUNTEANU, 2015. "Empirical Investigation On The Corporate Financing For Sport Development In E.U," Business Excellence and Management, Faculty of Management, Academy of Economic Studies, Bucharest, Romania, vol. 5(2), pages 43-54, June.
    4. Ion VERBONCU & Luise ZEININGER, 2016. "The Manager And Managerial Tools: Company Bylaw And Organisational Chart," Business Excellence and Management, Faculty of Management, Academy of Economic Studies, Bucharest, Romania, vol. 6(1), pages 5-15, March.
    5. Asser KHAMIS, 2016. "Determinants Of Academic Human Resources In R.A. Egypt," Business Excellence and Management, Faculty of Management, Academy of Economic Studies, Bucharest, Romania, vol. 6(1), pages 64-70, March.
    6. Salim Muhammad OGAJI, 2019. "Employees’ Competence And Business Performance: A Study Of Selected Hotels In Keffi," Business Excellence and Management, Faculty of Management, Academy of Economic Studies, Bucharest, Romania, vol. 9(4), pages 5-17, December.
    7. Migally WAEL, 2015. "Strategic Human Resources Management And Career Planning," Business Excellence and Management, Faculty of Management, Academy of Economic Studies, Bucharest, Romania, vol. 5(2), pages 17-27, June.
    8. Ruxandra-Irina POPESCU & Răzvan-Andrei CORBOS & Mihaela COMĂNESCU & Ovidiu-Iulian BUNEA, 2017. "Ecological Marketing –Strategic Option for Business Development in Bucharest," ECONOMIC COMPUTATION AND ECONOMIC CYBERNETICS STUDIES AND RESEARCH, Faculty of Economic Cybernetics, Statistics and Informatics, vol. 51(2), pages 67-83.
    9. Richa N. Agarwal, 2020. "The Role Of Effective Factors In Utaut Model On Behavioral Intention," Business Excellence and Management, Faculty of Management, Academy of Economic Studies, Bucharest, Romania, vol. 10(3), pages 5-23, September.
    10. Alexandra Ioana IONESCU FLOREA & Rãzvan-Andrei CORBOª, 2015. "Supplier Relationship Strategies in the Automotive Industry: An International Comparative Analysis," REVISTA DE MANAGEMENT COMPARAT INTERNATIONAL/REVIEW OF INTERNATIONAL COMPARATIVE MANAGEMENT, Faculty of Management, Academy of Economic Studies, Bucharest, Romania, vol. 16(4), pages 451-460, October.
    11. Ana Alexandra GORA & Beatrice-Elena Drãghiciu & Carmen Odoroagã-Barbu, 2017. "Extracurricular Activities’ Role In The Professional Development Of A Graduate," Business Excellence and Management, Faculty of Management, Academy of Economic Studies, Bucharest, Romania, vol. 7(2), pages 46-71, June.
    12. Alexandra Ioana FLOREA, 2014. "Challenges And Strategies Of Supply Chain Management In A Competitive Environment," Business Excellence and Management, Faculty of Management, Academy of Economic Studies, Bucharest, Romania, vol. 4(2), pages 36-43, June.
    13. Asser KHAMIS, 2017. "Romanian Higher Education System In Context Of Globalization," Business Excellence and Management, Faculty of Management, Academy of Economic Studies, Bucharest, Romania, vol. 7(1), pages 5-13, March.
    14. Florina STEFANACHE, 2014. "Development Of Services In The Hospitality Sector. Case Study: S.C. Ro Com Central S.A," Business Excellence and Management, Faculty of Management, Academy of Economic Studies, Bucharest, Romania, vol. 4(2), pages 28-35, June.
    15. Mirela-Ionela PLAVAN, 2014. "Managing Services In The Field Of Wholesale Of Wood And Construction Materials And Sanitary Equipment In Romania. Case Study: Noua Tei Com," Business Excellence and Management, Faculty of Management, Academy of Economic Studies, Bucharest, Romania, vol. 4(2), pages 44-53, June.
    16. Dragoº Ionuþ IONESCU, 2015. "Strategic Management In Public Hospitals In Romania," Business Excellence and Management, Faculty of Management, Academy of Economic Studies, Bucharest, Romania, vol. 5(3), pages 70-78, September.

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    More about this item

    Keywords

    Strategic management; Service organizations; Conceptual model; Knowledge-based society; Collaboration; Value co-creation;
    All these keywords.

    JEL classification:

    • M19 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Other

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