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Job Satisfaction In A Tourist Resort In Portugal

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Abstract

Job satisfaction is one of the most widely studied variables in the field of organizational behavior. The touristic sector has been an increasingly economically relevant sector in Portugal. An empirical study was developed in a tourist Resort in Algarve, in order to analyse the level of the employees’ job satisfaction. A specifically questionnaire developed to this sector was applied to 221 employees. The employees who have been in the organization for more years feel less job satisfaction and are overall less satisfied with the organization; employees who have completed a higher education have higher job motivation levels. Future studies should apply this holistic job satisfaction questionnaire, in order to could compare results in this activity sector.

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  • Mader, Xana & Santos, Joana & Gonçalves, Gabriela, 2018. "Job Satisfaction In A Tourist Resort In Portugal," Journal of Tourism, Sustainability and Well-being, Cinturs - Research Centre for Tourism, Sustainability and Well-being, University of Algarve, vol. 6(3), pages 314-325.
    • Handle: RePEc:ris:jspord:0977
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    1. Marloes Graaf-Zijl, 2012. "Job Satisfaction and Contingent Employment," De Economist, Springer, vol. 160(2), pages 197-218, June.
    2. Jen-Te Yang, 2008. "Effect of newcomer socialisation on organisational commitment, job satisfaction, and turnover intention in the hotel industry," The Service Industries Journal, Taylor & Francis Journals, vol. 28(4), pages 429-443, May.
    3. Wilmar Schaufeli & Marisa Salanova & Vicente González-romá & Arnold Bakker, 2002. "The Measurement of Engagement and Burnout: A Two Sample Confirmatory Factor Analytic Approach," Journal of Happiness Studies, Springer, vol. 3(1), pages 71-92, March.
    4. Larsen, Svein & Marnburg, Einar & Øgaard, Torvald, 2012. "Working onboard – Job perception, organizational commitment and job satisfaction in the cruise sector," Tourism Management, Elsevier, vol. 33(3), pages 592-597.
    5. Zopiatis, Anastasios & Constanti, Panayiotis & Theocharous, Antonis L., 2014. "Job involvement, commitment, satisfaction and turnover: Evidence from hotel employees in Cyprus," Tourism Management, Elsevier, vol. 41(C), pages 129-140.
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    1. Bordei, Irina & Santos, Joana & Gonçalves, Gabriela & Sousa, Cátia, 2019. "The influence of authentic leadership on public employees analyzed through self-determination theory: A case study in Republic of Moldova," Journal of Tourism, Sustainability and Well-being, Cinturs - Research Centre for Tourism, Sustainability and Well-being, University of Algarve, vol. 7(2), pages 125-143.

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    More about this item

    Keywords

    Job Satisfaction; Job Motivation; Tourist Resort; Hotel;
    All these keywords.

    JEL classification:

    • J28 - Labor and Demographic Economics - - Demand and Supply of Labor - - - Safety; Job Satisfaction; Related Public Policy

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