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Job involvement, commitment, satisfaction and turnover: Evidence from hotel employees in Cyprus

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  • Zopiatis, Anastasios
  • Constanti, Panayiotis
  • Theocharous, Antonis L.

Abstract

The study of attitudes at work seeks to enhance organizational knowledge and capabilities in developing an ‘ideal’ working environment that delivers exceptional customer service. The current study investigates the causal relationships of job involvement, organizational commitment (normative and affective), and job satisfaction (intrinsic and extrinsic), with the intention of hospitality employees in Cyprus to either remain at or leave their job. Utilizing structural equation modeling, positive associations were found between job involvement, affective and normative commitment, and intrinsic job satisfaction. Positive associations between affective and normative organizational commitment, and intrinsic and extrinsic job satisfaction were also found. In addition, negative associations between affective organizational commitment, extrinsic job satisfaction and turnover intention were revealed. However, a negative association between intrinsic job satisfaction and turnover intention was not supported. The implications of these results for future research are also discussed.

Suggested Citation

  • Zopiatis, Anastasios & Constanti, Panayiotis & Theocharous, Antonis L., 2014. "Job involvement, commitment, satisfaction and turnover: Evidence from hotel employees in Cyprus," Tourism Management, Elsevier, vol. 41(C), pages 129-140.
    • Handle: RePEc:eee:touman:v:41:y:2014:i:c:p:129-140
    DOI: 10.1016/j.tourman.2013.09.013
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    References listed on IDEAS

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    1. Sofronis Clerides & Nicoletta Pashourtidou, 2007. "Tourism in Cyprus: Recent Trends and Lessons from the Tourist Satisfaction Survey," Cyprus Economic Policy Review, University of Cyprus, Economics Research Centre, vol. 1(2), pages 51-72, December.
    2. Helen Lingard, 2003. "The impact of individual and job characteristics on 'burnout' among civil engineers in Australia and the implications for employee turnover," Construction Management and Economics, Taylor & Francis Journals, vol. 21(1), pages 69-80.
    3. Cohen, Aaron, 0. "An examination of the relationship between work commitment and work outcomes among hospital nurses," Scandinavian Journal of Management, Elsevier, vol. 14(1-2), pages 1-17, March.
    4. Stephen Deery & Roderick Iverson & Janet Walsh, 2002. "Work Relationships in Telephone Call Centres: Understanding Emotional Exhaustion and Employee Withdrawal," Journal of Management Studies, Wiley Blackwell, vol. 39(4), pages 471-496, June.
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