Work Relationships in Telephone Call Centres: Understanding Emotional Exhaustion and Employee Withdrawal
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Bibliographic InfoArticle provided by Wiley Blackwell in its journal Journal of Management Studies.
Volume (Year): 39 (2002)
Issue (Month): 4 (06)
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Web page: http://www.blackwellpublishing.com/journal.asp?ref=0022-2380
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- D Cassidy & J Sutherland, 2008. "Going Absent, Then Just Going? A Case Study Examination of Absence and Quitting," Economic Issues Journal Articles, Economic Issues, vol. 13(2), pages 1-20, September.
- Wendy Ming-Yen TEOH Author_Email: email@example.com & Chwan-Yu YAU & Siong-Choy CHONG, 2011. "Factors Influencing Job Burnout Among Human Resource Employees," International Conference on Management (ICM 2011) Proceeding 2011-061-224, Conference Master Resources.
- Sharda, Kirti, . "Back to the Drawing Board: Exploring Gestalts of Work Design in BPO Firms," IIMA Working Papers WP2011-02-04, Indian Institute of Management Ahmedabad, Research and Publication Department.
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