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Modelling handling operations in grocery retail stores: an empirical analysis

Author

Listed:
  • A Curşeu

    (Technische Universiteit Eindhoven)

  • T van Woensel

    (Technische Universiteit Eindhoven)

  • J Fransoo

    (Technische Universiteit Eindhoven)

  • K van Donselaar

    (Technische Universiteit Eindhoven)

  • R Broekmeulen

    (Technische Universiteit Eindhoven)

Abstract

Shelf stacking represents the daily process of manually refilling the shelves with products from new deliveries. For most retailers, handling operations are labour-intensive and often very costly. This paper presents an empirical study of the shelf-stacking process in grocery retail stores. We examine the complete process at the level of individual sub-activities and study the main factors that affect the execution time of this common operation. Based on the insights from different sub-activities, a prediction model is developed that allows estimating the total stacking time per order line, solely on the basis of the number of case packs and consumer units. The model is tested and validated using real-life data from two European grocery retailers and serves as a useful tool for evaluating the workload required for the usual shelf-stacking operations. Furthermore, we illustrate the benefits of the model by analytically quantifying the potential time savings in the stacking process, and present a lot-sizing analysis to demonstrate the opportunities for extending inventory control rules with a handling component.

Suggested Citation

  • A Curşeu & T van Woensel & J Fransoo & K van Donselaar & R Broekmeulen, 2009. "Modelling handling operations in grocery retail stores: an empirical analysis," Journal of the Operational Research Society, Palgrave Macmillan;The OR Society, vol. 60(2), pages 200-214, February.
    • Handle: RePEc:pal:jorsoc:v:60:y:2009:i:2:d:10.1057_palgrave.jors.2602553
    DOI: 10.1057/palgrave.jors.2602553
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    References listed on IDEAS

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    1. van Zelst, Susan & van Donselaar, Karel & van Woensel, Tom & Broekmeulen, Rob & Fransoo, Jan, 2009. "Logistics drivers for shelf stacking in grocery retail stores: Potential for efficiency improvement," International Journal of Production Economics, Elsevier, vol. 121(2), pages 620-632, October.
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    Cited by:

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    3. Özgün Turgut & Florian Taube & Stefan Minner, 2018. "Data-driven retail inventory management with backroom effect," OR Spectrum: Quantitative Approaches in Management, Springer;Gesellschaft für Operations Research e.V., vol. 40(4), pages 945-968, October.
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    5. Ehrenthal, J.C.F. & Honhon, D. & Van Woensel, T., 2014. "Demand seasonality in retail inventory management," European Journal of Operational Research, Elsevier, vol. 238(2), pages 527-539.
    6. Alexander Hübner & Fabian Schäfer & Kai N. Schaal, 2020. "Maximizing Profit via Assortment and Shelf‐Space Optimization for Two‐Dimensional Shelves," Production and Operations Management, Production and Operations Management Society, vol. 29(3), pages 547-570, March.
    7. Hübner, Alexander H. & Kuhn, Heinrich, 2012. "Retail category management: State-of-the-art review of quantitative research and software applications in assortment and shelf space management," Omega, Elsevier, vol. 40(2), pages 199-209, April.
    8. Mou, Shandong & Robb, David J. & DeHoratius, Nicole, 2018. "Retail store operations: Literature review and research directions," European Journal of Operational Research, Elsevier, vol. 265(2), pages 399-422.
    9. Huber, Jakob & Stuckenschmidt, Heiner, 2021. "Intraday shelf replenishment decision support for perishable goods," International Journal of Production Economics, Elsevier, vol. 231(C).
    10. Jabir Ali & Ashwin Chandra & Tabassum Ali, 2017. "Self-started versus Family Inherited Businesses: A Comparison of Managing Unorganized Food Grocery Retail Stores in an Emerging Economy," Business Perspectives and Research, , vol. 5(1), pages 24-35, January.

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