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Developing professional judgement with the aid of a ‘low-profile’ group support system

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  • M Read

    (University of Portsmouth)

  • T Gear

    (University of Glamorgan)

Abstract

This paper reports positive results from an application of one type of group support system (GSS) to a training application. Reviews of the findings of other trials of GSS have been mixed, and inconclusive. We describe the results of a series of seven training sessions in a field-based application of group process support. The subjects were professionals working in various agencies concerned with the welfare of older people. A ‘low-profile’ type of group support system, based on wireless handsets, was used. This design enabled responses from each participant to be input and displayed anonymously. Each session was aimed at stimulating a dialogue focused on the reasons for differences of judgement, as displayed on a single projected feedback screen. Changes of individual judgements were recorded for subsequent analysis and comparison with already known ‘expert judgements’. Frequent changes of judgement were recorded. A significant proportion of these were related to an improvement, which could not be explained as simply the result of conforming behaviour. We propose that the mode of operation and design of a ‘low-profile’ GSS have the potential to create a learning environment by reducing personal anxieties while encouraging group-based learning with focussed conversation. We conclude that this type of GSS design is particularly suited to ‘selective’-type tasks in groups.

Suggested Citation

  • M Read & T Gear, 2007. "Developing professional judgement with the aid of a ‘low-profile’ group support system," Journal of the Operational Research Society, Palgrave Macmillan;The OR Society, vol. 58(8), pages 1021-1029, August.
    • Handle: RePEc:pal:jorsoc:v:58:y:2007:i:8:d:10.1057_palgrave.jors.2602254
    DOI: 10.1057/palgrave.jors.2602254
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    References listed on IDEAS

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    1. Read, Martin & Gear, Tony & Devold, Rune, 2004. "An experimental introduction of group process support in social services," European Journal of Operational Research, Elsevier, vol. 156(2), pages 456-466, July.
    2. Gear, AE & Read, MJ, 1993. "On-line group process support," Omega, Elsevier, vol. 21(3), pages 261-274, May.
    3. Reagan-Cirincione, Patricia, 1994. "Improving the Accuracy of Group Judgment: A Process Intervention Combining Group Facilitation, Social Judgment Analysis, and Information Technology," Organizational Behavior and Human Decision Processes, Elsevier, vol. 58(2), pages 246-270, May.
    4. Gerardine DeSanctis & R. Brent Gallupe, 1987. "A Foundation for the Study of Group Decision Support Systems," Management Science, INFORMS, vol. 33(5), pages 589-609, May.
    5. Daily, Bonnie F. & Teich, Jeffrey E., 2001. "Perceptions of contribution in multi-cultural groups in non-GDSS and GDSS environments," European Journal of Operational Research, Elsevier, vol. 134(1), pages 70-83, October.
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