Quality Of Public Transportation Services In Urban Area Of Oradea
AbstractIntensification of public transport in urban areas due to increased mobility at regional and national levels, discrepancies among urban areas with same population and lack of statistical data related to performance and quality of public transport services are the main determinants of this paper. A separation line must be drawn between quality of services and performance indicators of public transport system. Service quality is a multi subjective outcome of an array of intangible variables. Service quality can be approached from four directions: consumer, vehicle performance (including the human operator), specialized company in passenger transport, and the Government (local Councils). Availability, comfort and convenience are the two main indicators that must be evaluated by citizens as being with high grades for a good quality of urban transport services. The instrument used to gather data is the preference survey.
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Bibliographic InfoArticle provided by University of Oradea, Faculty of Economics in its journal The Journal of the Faculty of Economics - Economic.
Volume (Year): 1 (2010)
Issue (Month): 2 (December)
Contact details of provider:
Postal: Universitatii str. 1, Office F209, 410087 Oradea, Bihor
Fax: 004 0259 408409
Web page: http://anale.steconomiceuoradea.ro/
More information through EDIRC
service quality; public transportation; performance indicators; availability; comfort;
Find related papers by JEL classification:
- L80 - Industrial Organization - - Industry Studies: Services - - - General
- P46 - Economic Systems - - Other Economic Systems - - - Consumer Economics; Health; Education and Training; Welfare, Income, Wealth, and Poverty
- R40 - Urban, Rural, Regional, Real Estate, and Transportation Economics - - Transportation Systems - - - General
Please report citation or reference errors to , or , if you are the registered author of the cited work, log in to your RePEc Author Service profile, click on "citations" and make appropriate adjustments.:
- Gatta, Valerio & Marcucci, Edoardo, 2007.
"Quality and public transport service contracts,"
European Transport \ Trasporti Europei,
ISTIEE, Institute for the Study of Transport within the European Economic Integration, issue 36, pages 92-106.
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