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Quality Of Public Transportation Services In Urban Area Of Oradea

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  • Silaghi Simona

    ()
    (Universitatea din Oradea, Facultatea de Stiinte Economice)

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    Abstract

    Intensification of public transport in urban areas due to increased mobility at regional and national levels, discrepancies among urban areas with same population and lack of statistical data related to performance and quality of public transport services are the main determinants of this paper. A separation line must be drawn between quality of services and performance indicators of public transport system. Service quality is a multi subjective outcome of an array of intangible variables. Service quality can be approached from four directions: consumer, vehicle performance (including the human operator), specialized company in passenger transport, and the Government (local Councils). Availability, comfort and convenience are the two main indicators that must be evaluated by citizens as being with high grades for a good quality of urban transport services. The instrument used to gather data is the preference survey.

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    File URL: http://anale.steconomiceuoradea.ro/volume/2010/n2/072.pdf
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    Bibliographic Info

    Article provided by University of Oradea, Faculty of Economics in its journal The Journal of the Faculty of Economics - Economic.

    Volume (Year): 1 (2010)
    Issue (Month): 2 (December)
    Pages: 469-474

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    Handle: RePEc:ora:journl:v:1:y:2010:i:2:p:469-474

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    Postal: Universitatii str. 1, Office F209, 410087 Oradea, Bihor
    Phone: +40259408799
    Fax: 004 0259 408409
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    Web page: http://anale.steconomiceuoradea.ro/
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    Related research

    Keywords: service quality; public transportation; performance indicators; availability; comfort;

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    References

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    1. Valerio Gatta & Edoardo Marcucci, 2007. "Quality and Public Transport Service Contracts," Working Papers 0708, University of Urbino Carlo Bo, Department of Economics, Society & Politics - Scientific Committee - L. Stefanini & G. Travaglini, revised 2007.
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    Cited by:
    1. Ayanda Vilakazi & Prof. Krishna K Govender, 2014. "Commuters’ Perceptions of Public Transport Service in South Africa," Journal of Social Sciences (COES&RJ-JSS), , vol. 3(1), pages 258-270, January.

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