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Developing Ethical Competence for Electronic Banking of Tejarat Bank

Author

Listed:
  • Sedighi , Nasibeh

    (Department of Management, College of Human Science, Saveh Branch, Islamic Azad University)

  • Mohammad Davoodi , Amir Hosain

    (Department of Management, College of Human Science, Saveh Branch, Islamic Azad University)

  • Ghorbanhosseini , Masoud

    (Department of Management, College of Human Science, Saveh Branch, Islamic Azad University)

  • Amini Sabegh , Zienalabedin

    (Department of management, college of human science,Saveh Branch,Islamic Azad University,Saveh,Iran)

Abstract

The purpose of this research is to present a structural equation model for ethical competence in electronic banking. The research is descriptive and conducted through a survey. In the qualitative phase, the statistical population includes professors and experts in the field of electronic banking and also senior managers working in Tejarat Bank. They have been chosen using purposeful sampling technique and the data collection reached saturation after 11 interviews. In the quantitative phase, based on krejcie and Morgan table, among 435 experts in charge of marketing and modern services in Tejart Bank, 205 are chosen by simple random sampling method. The data collection instruments in qualitative phase are the two semi-structured interview and document review approaches. In quantitative phase, samples fill out made-questionnaires. Results suggest that the ethical competence model in electronic banking consists of 3 dimensions (beneficiaries, social responsibility and information technology), 9 major components (employees, shareholders, clients, rivals, ethical responsibility, economical responsibility, voluntary responsibility, legal responsibility and information technology) and 56 minor components.

Suggested Citation

  • Sedighi , Nasibeh & Mohammad Davoodi , Amir Hosain & Ghorbanhosseini , Masoud & Amini Sabegh , Zienalabedin, 2017. "Developing Ethical Competence for Electronic Banking of Tejarat Bank," Journal of Money and Economy, Monetary and Banking Research Institute, Central Bank of the Islamic Republic of Iran, vol. 12(4), pages 433-453, October.
    • Handle: RePEc:mbr:jmonec:v:12:y:2017:i:4:p:433-453
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    References listed on IDEAS

    as
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    2. Lee Cronbach, 1951. "Coefficient alpha and the internal structure of tests," Psychometrika, Springer;The Psychometric Society, vol. 16(3), pages 297-334, September.
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    More about this item

    Keywords

    Ethics; Moral Banking; Moral Competence; Ethical Competence Model;
    All these keywords.

    JEL classification:

    • G53 - Financial Economics - - Household Finance - - - Financial Literacy
    • M10 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - General
    • M53 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Personnel Economics - - - Training

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