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Regulating Service Quality: A Survey

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Author Info
David Sappington ()

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Abstract

This article reviews the major insights of the economics literature regarding the design of service quality regulation in public utility industries. The focus is on generic service quality issues of primary relevance in the industries, which include the electricity, telecommunications, and water industries. The instruments that public utility regulators commonly employ and the manner in which the regulators employ the instruments to secure desirable levels of service quality are emphasized. Copyright Springer Science+Business Media, Inc. 2005

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File URL: http://hdl.handle.net/10.1007/s11149-004-5341-9
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Publisher Info
Article provided by Springer in its journal Journal of Regulatory Economics.

Volume (Year): 27 (2005)
Issue (Month): 2 (November)
Pages: 123-154
Download reference. The following formats are available: HTML (with abstract), plain text (with abstract), BibTeX, RIS (EndNote, RefMan, ProCite), ReDIF
Handle: RePEc:kap:regeco:v:27:y:2005:i:2:p:123-154

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Web page: http://www.springerlink.com/link.asp?id=100298

For technical questions regarding this item, or to correct its listing, contact: (Christopher F. Baum).

Related research
Keywords: service quality; regulation;

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References listed on IDEAS
Please report citation or reference errors to , or , if you are the registered author of the cited work, log in to your RePEc Author Service profile, click on "citations" and make appropriate adjustments.:
  1. Alvaro Bustos & Alexander Galetovic, 2003. "Vertical Integration and Sabotage in Regulated Industries," Documentos de Trabajo 164, Centro de Economía Aplicada, Universidad de Chile.
  2. De Fraja, Gianni & Iozzi, Alberto, 2004. "Bigger and Better: A Dynamic Regulatory Mechanism for Optimum Quality," CEPR Discussion Papers 4502, C.E.P.R. Discussion Papers. [Downloadable!] (restricted)
  3. Armstrong, Mark & Sappington, David E.M., 2007. "Recent Developments in the Theory of Regulation," Handbook of Industrial Organization, Elsevier. [Downloadable!] (restricted)
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Cited by:
(explanations, Please report citation or reference errors to , or , if you are the registered author of the cited work, log in to your RePEc Author Service profile, click on "citations" and make appropriate adjustments.)

  1. Joan Calzada, 2009. "Access charges under two-tier pricing," Journal of Regulatory Economics, Springer, vol. 35(3), pages 296-311, June. [Downloadable!] (restricted)
  2. Tsuyoshi Toshimitsu, 2007. "A Note on Quality Choice, Monopoly, and Network Externality," Journal of Industry, Competition and Trade, Springer, vol. 7(2), pages 131-142, June. [Downloadable!] (restricted)
  3. John M. Crespi & Stephan Marette, 2006. "Quality and Competition: An Empirical Analysis across Industries," Center for Agricultural and Rural Development (CARD) Publications 06-wp420, Center for Agricultural and Rural Development (CARD) at Iowa State University. [Downloadable!]
    Other versions:
  4. Hans Zenger, 2006. "The Optimal Regulation of Product Quality under Monopoly," Economics Bulletin, Economics Bulletin, vol. 12(13), pages 1-4. [Downloadable!]
  5. Luigi Benfratello & Alberto Iozzi & Paola Valbonesi, 2009. "Technology and incentive regulation in the Italian motorways industry," Journal of Regulatory Economics, Springer, vol. 35(2), pages 201-221, April. [Downloadable!] (restricted)
  6. Jamasb, T. & Pollitt, M., 2007. "Incentive Regulation of Electricity Distribution Networks: Lessons of Experience from Britain," Cambridge Working Papers in Economics 0709, Faculty of Economics, University of Cambridge. [Downloadable!]
    Other versions:
  7. Jamasb, T. & Pollitt, M., 2007. "Reference Models and Incentive Regulation of Electricity Distribution Networks: An Evaluation of Sweden’s Network Performance Assessment Model (NPAM)," Cambridge Working Papers in Economics 0747, Faculty of Economics, University of Cambridge. [Downloadable!]
    Other versions:
  8. Balazs Egert, 2009. "Infrastructure Investment in Network Industries: The Role of Incentive Regulation and Regulatory Independence," CESifo Working Paper Series CESifo Working Paper No. , CESifo Group Munich. [Downloadable!]
    Other versions:
  9. De Villemeur, Étienne & Gui, Benedetto, 2007. "Regulation of a Monopoly Generating Externalities," IDEI Working Papers 469, Institut d'Économie Industrielle (IDEI), Toulouse. [Downloadable!]
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