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Digital Public Services in Smart Cities – an Empirical Analysis of Lead User Preferences

Author

Listed:
  • Bernd W. Wirtz

    (German University of Administrative Sciences Speyer)

  • Wilhelm M. Müller

    (German University of Administrative Sciences Speyer)

  • Florian W. Schmidt

    (German University of Administrative Sciences Speyer)

Abstract

Smart cities (SC) attract constant criticism due their technocratic conceptualization. To solve this issue, scholars call for a citizen-centric approach aligning the SC agenda to the citizens’ needs and preferences. However, examining SC user preferences is still in its infancy and only few studies provide empirical insights. By surveying 105 lead users, this article is able to predict the preferred type of SC services, the preferred channels for accessing smart services and the factors fostering SC service usage. In doing so, the study states a preliminary assessment of SC user preferences setting the scientific groundwork for citizen-centric SC concepts.

Suggested Citation

  • Bernd W. Wirtz & Wilhelm M. Müller & Florian W. Schmidt, 2021. "Digital Public Services in Smart Cities – an Empirical Analysis of Lead User Preferences," Public Organization Review, Springer, vol. 21(2), pages 299-315, June.
    • Handle: RePEc:kap:porgrv:v:21:y:2021:i:2:d:10.1007_s11115-020-00492-3
    DOI: 10.1007/s11115-020-00492-3
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    References listed on IDEAS

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    6. Sonja Dreyer & Daniel Olivotti & Benedikt Lebek & Michael H. Breitner, 2019. "Focusing the customer through smart services: a literature review," Electronic Markets, Springer;IIM University of St. Gallen, vol. 29(1), pages 55-78, March.
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    9. Bernd W. Wirtz & Paul F. Langer, 2017. "Public Multichannel Management – an Integrated Framework of Off- and Online Multichannel Government Services," Public Organization Review, Springer, vol. 17(4), pages 563-580, December.
    10. Simon Joss & Matthew Cook & Youri Dayot, 2017. "Smart Cities: Towards a New Citizenship Regime? A Discourse Analysis of the British Smart City Standard," Journal of Urban Technology, Taylor & Francis Journals, vol. 24(4), pages 29-49, October.
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    Cited by:

    1. Andreas F. Gkontzis & Sotiris Kotsiantis & Georgios Feretzakis & Vassilios S. Verykios, 2024. "Enhancing Urban Resilience: Smart City Data Analyses, Forecasts, and Digital Twin Techniques at the Neighborhood Level," Future Internet, MDPI, vol. 16(2), pages 1-44, January.
    2. Bernd W. Wirtz & Marcel Becker & Florian W. Schmidt, 2022. "Smart city services: an empirical analysis of citizen preferences," Public Organization Review, Springer, vol. 22(4), pages 1063-1080, December.

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