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Characterizing Conflicting User Values for Cyber Authentication Using a Virtual Public Values Forum

Author

Listed:
  • Sarah Kusumastuti

    (Department of Psychology, University of Southern California, Los Angeles, California 90089; National Center for Risk and Economic Analysis of Terrorism Events (CREATE), University of Southern California, Los Angeles, California 90089)

  • Heather Rosoff

    (National Center for Risk and Economic Analysis of Terrorism Events (CREATE), University of Southern California, Los Angeles, California 90089)

  • Richard S. John

    (Department of Psychology, University of Southern California, Los Angeles, California 90089; National Center for Risk and Economic Analysis of Terrorism Events (CREATE), University of Southern California, Los Angeles, California 90089)

Abstract

Authentication is a major component in protecting the security of online user services. An effective implementation of security policies requires compliance from users, who are one class of key stakeholders in the cybersecurity policy decision problem. We examine this multiple stakeholder decision problem by conducting a virtual public values forum, a policy decision structuring methodology to characterize stakeholder values by eliciting essential trade‐offs among conflicting objectives. We assess trade‐offs for a sample of users to explore heterogeneity in user values and the relationship of trade‐offs to both individual user characteristics and online context. We obtained responses from 265 online service users and elicited their trade‐offs among three conflicting objectives related to authentication security: (1) maximizing security, (2) maximizing convenience, and (3) minimizing cost. Using an additive multiattribute value model with four attributes, we obtained scaling coefficients that denote the relative valuation of each attribute to the decision maker and discovered that for the attribute ranges considered, security followed by cost receive the highest priority; however, there is a group of respondents who consider convenience to have higher valuation than either cost or security. We also explore the relationships between user characteristics (self-efficacy, response efficacy, response cost, and perceived severity) and the calculated scaling coefficients.

Suggested Citation

  • Sarah Kusumastuti & Heather Rosoff & Richard S. John, 2019. "Characterizing Conflicting User Values for Cyber Authentication Using a Virtual Public Values Forum," Decision Analysis, INFORMS, vol. 16(3), pages 157-171, September.
    • Handle: RePEc:inm:ordeca:v:16:y:2019:i:3:p:157-171
    DOI: 10.1287/deca.2018.0383
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    References listed on IDEAS

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    1. Ralph L. Keeney & Timothy L. McDaniels, 1992. "Value-Focused Thinking about Strategic Decisions at BC Hydro," Interfaces, INFORMS, vol. 22(6), pages 94-109, December.
    2. Ralph L. Keeney & Detlof von Winterfeldt & Thomas Eppel, 1990. "Eliciting Public Values for Complex Policy Decisions," Management Science, INFORMS, vol. 36(9), pages 1011-1030, September.
    3. repec:cup:judgdm:v:5:y:2010:i:5:p:411-419 is not listed on IDEAS
    4. L. Robin Keller & Craig W. Kirkwood & Nancy S. Jones, 2010. "Assessing stakeholder evaluation concerns: An application to the Central Arizona water resources system," Systems Engineering, John Wiley & Sons, vol. 13(1), pages 58-71, March.
    5. Robin Gregory & Ralph L. Keeney, 1994. "Creating Policy Alternatives Using Stakeholder Values," Management Science, INFORMS, vol. 40(8), pages 1035-1048, August.
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    Cited by:

    1. Vicki M. Bier & Simon French, 2020. "From the Editors: Decision Analysis Focus and Trends," Decision Analysis, INFORMS, vol. 17(1), pages 1-8, March.

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