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Impact of Relational Management and Culture on System Success Perceptions in an IT Outsourcing Project

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  • Sameer Dutta
  • Milton Silver
  • Olu Omolayole

Abstract

This study investigates whether trust between user and vendor can lead to formation of system success perception in the mind of the user in an IT outsourcing project. Further, the impact of culture in the form of user power distance index on the relationship between trust and user system success perception is tested. Results confirm that trust can lead to formation of system success perception, however, culture in the form of user power distance index was not found to impact the relationship between trust and user system success perception.

Suggested Citation

  • Sameer Dutta & Milton Silver & Olu Omolayole, 2017. "Impact of Relational Management and Culture on System Success Perceptions in an IT Outsourcing Project," International Journal of Business and Management, Canadian Center of Science and Education, vol. 12(8), pages 1-61, July.
    • Handle: RePEc:ibn:ijbmjn:v:12:y:2017:i:8:p:61
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    References listed on IDEAS

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    JEL classification:

    • R00 - Urban, Rural, Regional, Real Estate, and Transportation Economics - - General - - - General
    • Z0 - Other Special Topics - - General

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