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Factors Affecting Adoption of Point of Sale Terminals by Business Organisations in Nigeria

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  • Funmilola Omotayo
  • Oluwatobi Dahunsi

Abstract

Nigerian payment system is cash-driven because cash is the main mode of payment. Cash based transaction is risky and cumbersome and unhealthy for any economy. The Central Bank of Nigeria introduced a cash policy in 2011 to ensure that cash-based transactions are kept to the barest minimum. Among the initiatives is the introduction of Point of Sale (POS) to business organisations. This paper investigates the factors affecting adoption of POS by organisations in Lagos and Ibadan metropolis, Nigeria using the Technology Acceptance Model2 as the theoretical framework. The study adopted survey design by sampling 200 organisations that have adopted POS in Lagos and Ibadan metropolis using questionnaire as the research instruments. The results reveal that subjective norms and perceived ease of use have significant relationship with adoption of POS machine by the organisations. However, the characteristics of the organisations, image and perceived usefulness do not have significant relationship with adoption of POS. The study provides a guide to banks on the factors they need to put into consideration when deploying POS machine. The study has some limitations, one of which is that the population was limited to only two states therefore, the findings may not be generalised to the entire country.

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  • Funmilola Omotayo & Oluwatobi Dahunsi, 2015. "Factors Affecting Adoption of Point of Sale Terminals by Business Organisations in Nigeria," International Journal of Academic Research in Business and Social Sciences, Human Resource Management Academic Research Society, International Journal of Academic Research in Business and Social Sciences, vol. 5(10), pages 115-137, October.
    • Handle: RePEc:hur:ijarbs:v:5:y:2015:i:10:p:115-137
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    References listed on IDEAS

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    1. Kieran Mathieson, 1991. "Predicting User Intentions: Comparing the Technology Acceptance Model with the Theory of Planned Behavior," Information Systems Research, INFORMS, vol. 2(3), pages 173-191, September.
    2. Teo, T. S. H. & Pok, Siau Heong, 2003. "Adoption of WAP-enabled mobile phones among Internet users," Omega, Elsevier, vol. 31(6), pages 483-498, December.
    3. Fred D. Davis & Richard P. Bagozzi & Paul R. Warshaw, 1989. "User Acceptance of Computer Technology: A Comparison of Two Theoretical Models," Management Science, INFORMS, vol. 35(8), pages 982-1003, August.
    4. Gary C. Moore & Izak Benbasat, 1991. "Development of an Instrument to Measure the Perceptions of Adopting an Information Technology Innovation," Information Systems Research, INFORMS, vol. 2(3), pages 192-222, September.
    5. Ronald J. Mann, 2011. "Adopting, using, and discarding paper and electronic payment instruments: variation by age and race," Public Policy Discussion Paper 11-2, Federal Reserve Bank of Boston.
    6. Dowling, Grahame R., 1988. "Measuring corporate images: A review of alternative approaches," Journal of Business Research, Elsevier, vol. 17(1), pages 27-34, August.
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    Cited by:

    1. Damen Nyinkeu Ngatchu & Andrew M. Ngwa & Susannash Limunga Esowe, 2018. "Acceptance of an Online Voting System at the Catholic University Institute of Buea," International Journal of Technology Diffusion (IJTD), IGI Global, vol. 9(2), pages 74-85, April.
    2. Lukman O. Oyelami & Sulaimon O. Adebiyi & Babatunde S. Adekunle, 2020. "Electronic payment adoption and consumers’ spending growth: empirical evidence from Nigeria," Future Business Journal, Springer, vol. 6(1), pages 1-14, December.
    3. MOKUOLU Joseph Oluseye, 2023. "Electronic Banking: A Panacea to Corporate Customers’ Satisfaction in Small and Medium Scale Enterprises in Nigeria," International Journal of Research and Scientific Innovation, International Journal of Research and Scientific Innovation (IJRSI), vol. 10(11), pages 547-557, November.

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