IDEAS home Printed from https://ideas.repec.org/a/gam/jsusta/v14y2022i17p10951-d904731.html
   My bibliography  Save this article

A Qualitative Study of Legacy Systems Modernisation for Citizen-Centric Digital Government

Author

Listed:
  • Humairath Abu Bakar

    (Research Center for Software Technology and Management, Faculty of Information Science and Technology, Universiti Kebangsaan Malaysia (UKM), Bangi 43600, Selangor, Malaysia)

  • Rozilawati Razali

    (Research Center for Software Technology and Management, Faculty of Information Science and Technology, Universiti Kebangsaan Malaysia (UKM), Bangi 43600, Selangor, Malaysia)

  • Dian Indrayani Jambari

    (Research Center for Software Technology and Management, Faculty of Information Science and Technology, Universiti Kebangsaan Malaysia (UKM), Bangi 43600, Selangor, Malaysia)

Abstract

Legacy systems are valuable assets in most public sector agencies that have been in use for a long time. These systems support government service delivery to the citizens and maintain vital public administration functions and data. However, legacy systems are often related to technical difficulties that impede innovation efforts. The maintenance of the systems has become challenging and incompatible with the demands of digital transformation in the public sector. Due to their importance, the systems cannot be easily discarded. Rebuilding the old systems from scratch entails a long development timeline, high cost, and the loss of critical service functionalities. These circumstances encourage the public sector agencies to implement the modernisation of legacy systems. However, the modernisation effort for legacy systems in the public sector is not straightforward. Besides technical aspects, it should also consider non-technical aspects, including the requirements of the new era of citizen-centric digital government. In order to achieve this aspiration, a complete strategy must be developed to serve as a guide for government agencies. Hence, the purpose of this study is to develop a comprehensive guideline for the public sector. The research has been developed using a qualitative methodology that incorporates the theoretical and empirical phases. The theoretical phase was conducted through a literature review of previous studies related to the research topic. The empirical phase in the public sector was implemented and analysed using phenomenology and grounded theory methods. A total of 19 informants were involved in the individual and focus group interviews conducted. The study results revealed that human, process, product, and organisation aspects as well as the related characteristics of the citizen-centric influence the legacy systems modernisation in the era of digital government. The findings contribute as a complete guideline for the public sector agencies in modernising the legacy systems in line with the citizen-centric digital government vision.

Suggested Citation

  • Humairath Abu Bakar & Rozilawati Razali & Dian Indrayani Jambari, 2022. "A Qualitative Study of Legacy Systems Modernisation for Citizen-Centric Digital Government," Sustainability, MDPI, vol. 14(17), pages 1-20, September.
    • Handle: RePEc:gam:jsusta:v:14:y:2022:i:17:p:10951-:d:904731
    as

    Download full text from publisher

    File URL: https://www.mdpi.com/2071-1050/14/17/10951/pdf
    Download Restriction: no
    File URL: https://www.mdpi.com/2071-1050/14/17/10951/
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Stephen P Osborne & Zoe Radnor & Kirsty Strokosch, 2016. "Co-Production and the Co-Creation of Value in Public Services: A suitable case for treatment?," Public Management Review, Taylor & Francis Journals, vol. 18(5), pages 639-653, May.
    2. Jalaluddin Abdul Malek & Seng Boon Lim & Tan Yigitcanlar, 2021. "Social Inclusion Indicators for Building Citizen-Centric Smart Cities: A Systematic Literature Review," Sustainability, MDPI, vol. 13(1), pages 1-29, January.
    3. Mohd Syaiful Rizal Abd Hamid & Nor Ratna Masrom & Nur Athirah Binti Mazlan, 2022. "The Key Factors of the Industrial Revolution 4.0 in the Malaysian Smart Manufacturing Context," International Journal of Asian Business and Information Management (IJABIM), IGI Global, vol. 13(2), pages 1-19, August.
    4. Humairath Abu Bakar & Rozilawati Razali & Dian Indrayani Jambari, 2021. "Legacy Systems Modernisation for Citizen-Centric Digital Government: A Conceptual Model," Sustainability, MDPI, vol. 13(23), pages 1-17, November.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Jacob Torfing & Eva Sørensen, 2019. "Interactive Political Leadership in Theory and Practice: How Elected Politicians May Benefit from Co-Creating Public Value Outcomes," Administrative Sciences, MDPI, vol. 9(3), pages 1-18, July.
    2. Manuel Alméstar & Sara Romero-Muñoz & Nieves Mestre & Uriel Fogué & Eva Gil & Amanda Masha, 2023. "(Un)Likely Connections between (Un)Likely Actors in the Art/NBS Co-Creation Process: Application of KREBS Cycle of Creativity to the Cyborg Garden Project," Land, MDPI, vol. 12(6), pages 1-25, May.
    3. Buics, László & Eisinger Balassa, Boglárka, 2020. "Analyzing Public Service Processes from Customer and Employee Perspectives by Using Service Blueprinting and Business Process Modelling," Proceedings of the ENTRENOVA - ENTerprise REsearch InNOVAtion Conference (2020), Virtual Conference, in: Proceedings of the ENTRENOVA - ENTerprise REsearch InNOVAtion Conference, Virtual Conference, 10-12 September 2020, pages 195-211, IRENET - Society for Advancing Innovation and Research in Economy, Zagreb.
    4. Bartsits, Igor (Барциц, Игорь) & Borshchevskiy, Georgiy (Борщевский, Георгий) & Magomedov, Kerem (Магомедов, Керем), 2018. "Current State and Development Trends of the State Civil Service in Russia [Современное Состояние И Тенденции Развития Государственной Гражданской Службы В России: Аналитический Доклад]," Published Papers 011807, Russian Presidential Academy of National Economy and Public Administration.
    5. Pascal Frucquet & David Carassus & Didier Chabaud & Pierre Marin, 2021. "Influence of public policies of Smart Cities and Smart Territories on the renewal of local governance [L’influence des politiques publiques de Villes et Territoires Intelligents sur la rénovation d," Post-Print hal-03543436, HAL.
    6. Smotritskaya, I., 2023. "Public governance: Towards dialogue and cooperation?," Journal of the New Economic Association, New Economic Association, vol. 61(4), pages 246-252.
    7. Seng Boon Lim & Jalaluddin Abdul Malek & Md Farabi Yussoff Md Yussoff & Tan Yigitcanlar, 2021. "Understanding and Acceptance of Smart City Policies: Practitioners’ Perspectives on the Malaysian Smart City Framework," Sustainability, MDPI, vol. 13(17), pages 1-31, August.
    8. Maria Stella Righettini, 2021. "Framing Sustainability. Evidence from Participatory Forums to Taylor the Regional 2030 Agenda to Local Contexts," Sustainability, MDPI, vol. 13(8), pages 1-15, April.
    9. Rocco Agrifoglio & Concetta Metallo & Primiano Nauta, 2021. "Understanding Knowledge Management in Public Organizations through the Organizational Knowing Perspective: a Systematic Literature Review and Bibliometric Analysis," Public Organization Review, Springer, vol. 21(1), pages 137-156, March.
    10. Faiz Gallouj & Luis Rubalcaba & Marja Toivonen & Paul Windrum, 2018. "Understanding social innovation in services industries," Industry and Innovation, Taylor & Francis Journals, vol. 25(6), pages 551-569, July.
    11. Aurelio Tommasetti & Riccardo Mussari & Gennaro Maione & Daniela Sorrentino, 2020. "Sustainability Accounting and Reporting in the Public Sector: Towards Public Value Co-Creation?," Sustainability, MDPI, vol. 12(5), pages 1-19, March.
    12. BARCEVICIUS Egidijus & CIBAITE Guonda & CODAGNONE Cristiano & GINEIKYTE Vaida & KLIMAVICIUTE Luka & LIVA Giovanni & MATULEVIC Loreta & MISURACA Gianluca & VANINI Irene, 2019. "Exploring Digital Government transformation in the EU," JRC Research Reports JRC118857, Joint Research Centre.
    13. Floriana Fusco & Marta Marsilio & Chiara Guglielmetti, 2018. "La co-production in sanit?: un?analisi bibliometrica," MECOSAN, FrancoAngeli Editore, vol. 2018(108), pages 35-54.
    14. Noella Edelmann & Ines Mergel, 2021. "Co-Production of Digital Public Services in Austrian Public Administrations," Administrative Sciences, MDPI, vol. 11(1), pages 1-21, February.
    15. Mahdi Nozarian & Alireza Fereidunian & Amin Hajizadeh & Hossein Shahinzadeh, 2023. "Exploring Social Capital in Situation-Aware and Energy Hub-Based Smart Cities: Towards a Pandemic-Resilient City," Energies, MDPI, vol. 16(18), pages 1-26, September.
    16. Aldona Fraczkiewicz-Wronka & Anna Kozak, 2021. "Facilitating Co-production in Health Promotion: Study of Senior Councils in Poland," European Research Studies Journal, European Research Studies Journal, vol. 0(4B), pages 182-201.
    17. Anassaya Chawviang & Supaporn Kiattisin, 2022. "Sustainable Development: Smart Co-Operative Management Framework," Sustainability, MDPI, vol. 14(6), pages 1-25, March.
    18. Peer Henri Kieweg & Stefanie Schöberl & Gabriele Palozzi, 2021. "The Role of Communication In COVID-19 Crisis Management: Findings about Information Behavior of German and Italian Young People," International Journal of Business Research and Management (IJBRM), Computer Science Journals (CSC Journals), vol. 12(5), pages 263-288, October.
    19. Anna Francesca Pattaro & Marco Ranuzzini & Luca Bonacini, 2019. "Inter-municipal cooperation as a solution for public services delivery? The case of Unioni di Comuni in Emilia-Romagna Region," Department of Economics 0144, University of Modena and Reggio E., Faculty of Economics "Marco Biagi".
    20. Rabab H. Saleh & Christopher M. Durugbo & Soud M. Almahamid, 2023. "What makes innovation ambidexterity manageable: a systematic review, multi-level model and future challenges," Review of Managerial Science, Springer, vol. 17(8), pages 3013-3056, November.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:gam:jsusta:v:14:y:2022:i:17:p:10951-:d:904731. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: MDPI Indexing Manager (email available below). General contact details of provider: https://www.mdpi.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.