Stress on Frontline Employees from Customer Aggression in the Restaurant Industry: The Moderating Effect of Empowerment
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Cited by:
- Kyle A. Hanners & Shawna Malvini Redden, 2021. "Communicating Values to Cultivate Sustainable Occupational Identity: How Restaurant Workers Resist Service Work Stigma," Sustainability, MDPI, vol. 13(15), pages 1-17, August.
- Jinsoo Hwang & Yekyoung Yoo & Insin Kim, 2021. "Dysfunctional Customer Behavior, Employee Service Sabotage, and Sustainability: Can Social Support Make a Difference?," IJERPH, MDPI, vol. 18(7), pages 1-16, March.
- Ifeoma Chukwunonso Onyemelukwe & José Antonio Vasconcelos Ferreira & Ana Luísa Ramos, 2023. "Human Energy Management in Industry: A Systematic Review of Organizational Strategies to Reinforce Workforce Energy," Sustainability, MDPI, vol. 15(17), pages 1-23, September.
- Na Li & Ziyang Liu & Xi Zhang, 2022. "A Study on the Impact of Dynamic Visitor Demand on the Digital Transformation of Enterprises—Considerations Based on the Regional Innovation Environment and the Level of Big Data," Sustainability, MDPI, vol. 15(1), pages 1-19, December.
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Keywords
jay-customer behaviors; job stress; job satisfaction; empowerment; frontline employees; the restaurant industry;All these keywords.
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