IDEAS home Printed from https://ideas.repec.org/a/gam/jsusta/v12y2020i5p1830-d326471.html
   My bibliography  Save this article

Examining the Quasi-Public Spaces in Commercial Complexes

Author

Listed:
  • Noman Sahito

    (Institute of Urban and Rural Planning Theory and Technology, College of Civil Engineering and Architecture, Zijingang Campus, Zhejiang University, Hangzhou 310058, China
    Department of City & Regional Planning, Mehran University of Engineering & Technology, Jamshoro 76062, Pakistan)

  • Haoying Han

    (Institute of Urban and Rural Planning Theory and Technology, College of Civil Engineering and Architecture, Zijingang Campus, Zhejiang University, Hangzhou 310058, China)

  • Thuy Van Thi Nguyen

    (Institute of Urban and Rural Planning Theory and Technology, College of Civil Engineering and Architecture, Zijingang Campus, Zhejiang University, Hangzhou 310058, China
    Department of Architecture, Danang Architecture University, Da Nang 550000, Vietnam)

  • Insin Kim

    (Department of Tourism and Convention, Pusan National University, Busan 46241, Korea)

  • Jinsoo Hwang

    (The College of Hospitality and Tourism Management, Sejong University, Seoul 143-747, Korea)

  • Arif Jameel

    (School of Public Affairs, Zijingang Campus, Zhejiang University, Hangzhou 310058, China)

Abstract

Commercial complexes are steadily expanding in size and function and plying roles as quasi-public spaces. This study investigated quasi-public spaces in contemporary commercial complexes by posting two questions: the physical features of quasi-public spaces in commercial complexes and how these characteristics promote sociability in commercial complexes? To answers these questions, a questionnaire survey was administered, and various observations were made in Intime City, Wanda Plaza and Western City Square, three prominent commercial complexes in Hangzhou City (Zhejiang Province, China), to enrich the analysis. Confirmatory factor analyses were used to examine the collected data. The results show that commercial complexes are also used as quasi-public spaces: they provide a more secure and well-maintained environment, playful conversations take place freely and democratically, promote socialization, and also increase consumption. In the existing literature, there is a dearth of theoretical and empirical studies on the emergence of quasi-public spaces.

Suggested Citation

  • Noman Sahito & Haoying Han & Thuy Van Thi Nguyen & Insin Kim & Jinsoo Hwang & Arif Jameel, 2020. "Examining the Quasi-Public Spaces in Commercial Complexes," Sustainability, MDPI, vol. 12(5), pages 1-16, February.
    • Handle: RePEc:gam:jsusta:v:12:y:2020:i:5:p:1830-:d:326471
    as

    Download full text from publisher

    File URL: https://www.mdpi.com/2071-1050/12/5/1830/pdf
    Download Restriction: no
    File URL: https://www.mdpi.com/2071-1050/12/5/1830/
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Joyeeta Gupta & Courtney Vegelin, 2016. "Sustainable development goals and inclusive development," International Environmental Agreements: Politics, Law and Economics, Springer, vol. 16(3), pages 433-448, June.
    2. Chebat, Jean-Charles & Sirgy, M. Joseph & Grzeskowiak, Stephan, 2010. "How can shopping mall management best capture mall image?," Journal of Business Research, Elsevier, vol. 63(7), pages 735-740, July.
    3. Florian Langstraat & Rianne Van Melik, 2013. "Challenging the 'End of Public Space': A Comparative Analysis of Publicness in British and Dutch Urban Spaces," Journal of Urban Design, Taylor & Francis Journals, vol. 18(3), pages 429-448, August.
    4. El-Adly, Mohammed Ismail & Eid, Riyad, 2016. "An empirical study of the relationship between shopping environment, customer perceived value, satisfaction, and loyalty in the UAE malls context," Journal of Retailing and Consumer Services, Elsevier, vol. 31(C), pages 217-227.
    5. Muhammad Asif & Miao Qing & Jinsoo Hwang & Hao Shi, 2019. "Ethical Leadership, Affective Commitment, Work Engagement, and Creativity: Testing a Multiple Mediation Approach," Sustainability, MDPI, vol. 11(16), pages 1-16, August.
    6. Stoel, Leslie & Wickliffe, Vanessa & Lee, Kyu Hye, 2004. "Attribute beliefs and spending as antecedents to shopping value," Journal of Business Research, Elsevier, vol. 57(10), pages 1067-1073, October.
    7. Ala'Eddin Mohammad Khalaf Ahmad, 2012. "Attractiveness Factors Influencing Shoppers¡¯ Satisfaction, Loyalty, and Word of Mouth: An Empirical Investigation of Saudi Arabia Shopping Malls," International Journal of Business Administration, International Journal of Business Administration, Sciedu Press, vol. 3(6), pages 101-112, November.
    8. Turley, L. W. & Milliman, Ronald E., 2000. "Atmospheric Effects on Shopping Behavior: A Review of the Experimental Evidence," Journal of Business Research, Elsevier, vol. 49(2), pages 193-211, August.
    9. Mylène Gaulard, 2013. "Changes in the chinese property market : an indicator of the difficulties faced by local authorities," Post-Print halshs-00870319, HAL.
    10. Danijela Despotovic & Slobodan Cvetanovic & Vladimir Nedic & Milan Despotovic, 2016. "Economic, social and environmental dimension of sustainable competitiveness of European countries," Journal of Environmental Planning and Management, Taylor & Francis Journals, vol. 59(9), pages 1656-1678, September.
    11. Arif Jameel & Muhammad Asif & Abid Hussain & Jinsoo Hwang & Noman Sahito & Mussawar Hussain Bukhari, 2019. "Assessing the Moderating Effect of Corruption on the E-Government and Trust Relationship: An Evidence of an Emerging Economy," Sustainability, MDPI, vol. 11(23), pages 1-14, November.
    12. Haoying Han & Noman Sahito & Thuy Van Thi Nguyen & Jinsoo Hwang & Muhammad Asif, 2019. "Exploring the Features of Sustainable Urban Form and the Factors that Provoke Shoppers towards Shopping Malls," Sustainability, MDPI, vol. 11(17), pages 1-20, September.
    13. Thuy Van T. Nguyen & Haoying Han & Noman Sahito, 2019. "Role of Urban Public Space and the Surrounding Environment in Promoting Sustainable Development from the Lens of Social Media," Sustainability, MDPI, vol. 11(21), pages 1-15, October.
    14. Wong, Amy & Dean, Alison, 2009. "Enhancing value for Chinese shoppers: The contribution of store and customer characteristics," Journal of Retailing and Consumer Services, Elsevier, vol. 16(2), pages 123-134.
    15. Andy Pratt, 2017. "The rise of the quasi-public space and its consequences for cities and culture," Palgrave Communications, Palgrave Macmillan, vol. 3(1), pages 1-4, December.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Haoying Han & Noman Sahito & Thuy Van Thi Nguyen & Jinsoo Hwang & Muhammad Asif, 2019. "Exploring the Features of Sustainable Urban Form and the Factors that Provoke Shoppers towards Shopping Malls," Sustainability, MDPI, vol. 11(17), pages 1-20, September.
    2. Jinsoo Hwang & Jinkyung Jenny Kim & Jenni Soo-Hee Lee & Noman Sahito, 2020. "How to Form Wellbeing Perception and Its Outcomes in the Context of Elderly Tourism: Moderating Role of Tour Guide Services," IJERPH, MDPI, vol. 17(3), pages 1-16, February.
    3. Jinsoo Hwang & Muhammad Asif & Kwang-Woo Lee, 2020. "Relationships among Country Image, Tour Motivations, Tour Quality, Tour Satisfaction, and Attitudinal Loyalty: The Case of Chinese Travelers to Korea," Sustainability, MDPI, vol. 12(8), pages 1-19, April.
    4. Sangeeta Peter & Victor Anandkumar, 2016. "Deconstructing the shopping experience of tourists to the Dubai Shopping Festival," Cogent Business & Management, Taylor & Francis Journals, vol. 3(1), pages 1199109-119, December.
    5. Lionel Nicod & Sylvie Llosa, 2018. "How should customers be trained in their role as coproducers? The influence of training and its characteristics on the benefits of coproduction," Post-Print hal-03513344, HAL.
    6. Maggioni, Isabella & Sands, Sean & Kachouie, Reza & Tsarenko, Yelena, 2019. "Shopping for well-being: The role of consumer decision-making styles," Journal of Business Research, Elsevier, vol. 105(C), pages 21-32.
    7. Ainsworth, Jeremy & Foster, Jamye, 2017. "Comfort in brick and mortar shopping experiences: Examining antecedents and consequences of comfortable retail experiences," Journal of Retailing and Consumer Services, Elsevier, vol. 35(C), pages 27-35.
    8. Bhat Ishfaq Hussain & Singh Sapna, 2018. "Examining the moderating effect of shopping value on private-label and loyalty in Indian grocery stores," Management & Marketing, Sciendo, vol. 13(1), pages 748-760, March.
    9. Faiza Manzoor & Longbao Wei & Abid Hussain & Muhammad Asif & Syed Irshad Ali Shah, 2019. "Patient Satisfaction with Health Care Services; An Application of Physician’s Behavior as a Moderator," IJERPH, MDPI, vol. 16(18), pages 1-16, September.
    10. Gilboa, Shaked & Vilnai-Yavetz, Iris & Mitchell, Vince & Borges, Adilson & Frimpong, Kwabena & Belhsen, Nourdine, 2020. "Mall experiences are not universal: The moderating roles of national culture and mall industry age," Journal of Retailing and Consumer Services, Elsevier, vol. 57(C).
    11. Reydet, Sabine & Carsana, Laurence, 2017. "The effect of digital design in retail banking on customers’ commitment and loyalty: The mediating role of positive affect," Journal of Retailing and Consumer Services, Elsevier, vol. 37(C), pages 132-138.
    12. Elmashhara, Maher Georges & Soares, Ana Maria, 2022. "Linking atmospherics to shopping outcomes: The role of the desire to stay," Journal of Retailing and Consumer Services, Elsevier, vol. 64(C).
    13. Yan Hong & Gangwei Cai & Zhoujin Mo & Weijun Gao & Lei Xu & Yuanxing Jiang & Jinming Jiang, 2020. "The Impact of COVID-19 on Tourist Satisfaction with B&B in Zhejiang, China: An Importance–Performance Analysis," IJERPH, MDPI, vol. 17(10), pages 1-19, May.
    14. El-Adly, Mohammed Ismail & Eid, Riyad, 2016. "An empirical study of the relationship between shopping environment, customer perceived value, satisfaction, and loyalty in the UAE malls context," Journal of Retailing and Consumer Services, Elsevier, vol. 31(C), pages 217-227.
    15. Jelica J. Marković & Lukrecija Djeri & Ivana Blešić & Adam Galamboš & Tamaš Galamboš, 2014. "Managing the Shopping Center Ambience Attributes by Using Importance-Performance Analysis: The Case from Serbia," Central European Business Review, Prague University of Economics and Business, vol. 2014(2), pages 18-27.
    16. Paul Milbourne, 2021. "Growing public spaces in the city: Community gardening and the making of new urban environments of publicness," Urban Studies, Urban Studies Journal Limited, vol. 58(14), pages 2901-2919, November.
    17. Chuloh Jung & Naglaa Sami Abdelaziz Mahmoud, 2023. "Exploring Customer Behavior in Shopping Malls: A Study of Rest Areas in Dubai, United Arab Emirates," Sustainability, MDPI, vol. 15(12), pages 1-22, June.
    18. El Hedhli, Kamel & Zourrig, Haithem & Park, Jeongsoo, 2017. "Image transfer from malls to stores and its influence on shopping values and mall patronage: The role of self-congruity," Journal of Retailing and Consumer Services, Elsevier, vol. 39(C), pages 208-218.
    19. (Daisy) Lyu, Jing & Krasonikolakis, Ioannis & Vrontis, Demetris, 2022. "A systematic literature review of store atmosphere in alternative retail commerce channels," Journal of Business Research, Elsevier, vol. 153(C), pages 412-427.
    20. Kim, Dongyoup & Hyun, Hyowon & Park, Jungkun, 2020. "The effect of interior color on customers’ aesthetic perception, emotion, and behavior in the luxury service," Journal of Retailing and Consumer Services, Elsevier, vol. 57(C).

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:gam:jsusta:v:12:y:2020:i:5:p:1830-:d:326471. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: MDPI Indexing Manager (email available below). General contact details of provider: https://www.mdpi.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.