IDEAS home Printed from https://ideas.repec.org/a/gam/jsusta/v12y2020i5p1778-d325891.html
   My bibliography  Save this article

Sustainable, Smart and Muslim-Friendly Tourist Destinations

Author

Listed:
  • Pedro Cuesta-Valiño

    (Department of Economics and Business Management, University of Alcalá, 28802 Alcalá de Henares, Spain)

  • Fadoua Bolifa

    (Department of Economics and Business Management, University of Alcalá, 28802 Alcalá de Henares, Spain)

  • Estela Núñez-Barriopedro

    (Department of Economics and Business Management, University of Alcalá, 28802 Alcalá de Henares, Spain)

Abstract

Information and Communication Technology (ICT) tools are perfect for developing tourism. Several countries are making an effort to become smart and sustainable tourist destinations, making it easier for tourists to interact with their environment while at the same time improving the quality of life for local people. There are many studies of this process and the benefits it brings, although most of them approach the subject from a western traveler’s point of view. This article aims to study the benefits of being a smart and Muslim-friendly tourist destination. An exploratory study was therefore carried out, including a bibliographical review of over one hundred secondary sources. We analyze the Muslim-friendly online services provided by nine destinations, and one of our principal conclusions is that these online services are of the greatest importance for a destination to be truly Muslim-friendly. We also conclude that such services allow companies to design tailored proposals and promote them through digital channels aimed at Muslim people.

Suggested Citation

  • Pedro Cuesta-Valiño & Fadoua Bolifa & Estela Núñez-Barriopedro, 2020. "Sustainable, Smart and Muslim-Friendly Tourist Destinations," Sustainability, MDPI, vol. 12(5), pages 1-13, February.
  • Handle: RePEc:gam:jsusta:v:12:y:2020:i:5:p:1778-:d:325891
    as

    Download full text from publisher

    File URL: https://www.mdpi.com/2071-1050/12/5/1778/pdf
    Download Restriction: no

    File URL: https://www.mdpi.com/2071-1050/12/5/1778/
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Rodolfo Baggio & Chris Cooper, 2009. "Knowledge transfer in a tourism destination: the effects of a network structure," The Service Industries Journal, Taylor & Francis Journals, vol. 30(10), pages 1757-1771, November.
    2. Mohamed Battour, 2018. "Muslim Travel Behavior in Halal Tourism," Chapters, in: Leszek Butowski (ed.), Mobilities, Tourism and Travel Behavior - Contexts and Boundaries, IntechOpen.
    3. Mathews, Shane & Bianchi, Constanza & Perks, Keith J. & Healy, Marilyn & Wickramasekera, Rumintha, 2016. "Internet marketing capabilities and international market growth," International Business Review, Elsevier, vol. 25(4), pages 820-830.
    4. Filieri, Raffaele & Alguezaui, Salma & McLeay, Fraser, 2015. "Why do travelers trust TripAdvisor? Antecedents of trust towards consumer-generated media and its influence on recommendation adoption and word of mouth," Tourism Management, Elsevier, vol. 51(C), pages 174-185.
    5. Andrea Gomez-Oliva & Joanna Alvarado-Uribe & Maria Concepcion Parra-Meroño & Antonio J. Jara, 2019. "Transforming Communication Channels to the Co-Creation and Diffusion of Intangible Heritage in Smart Tourism Destination: Creation and Testing in Ceutí (Spain)," Sustainability, MDPI, vol. 11(14), pages 1-30, July.
    6. Xiang, Zheng & Magnini, Vincent P. & Fesenmaier, Daniel R., 2015. "Information technology and consumer behavior in travel and tourism: Insights from travel planning using the internet," Journal of Retailing and Consumer Services, Elsevier, vol. 22(C), pages 244-249.
    7. Pepis, Scott & de Jong, Pieter, 2019. "Effects of Shariah-compliant business practices on long-term financial performance," Pacific-Basin Finance Journal, Elsevier, vol. 53(C), pages 254-267.
    8. Licsandru, Tana Cristina & Cui, Charles Chi, 2019. "Ethnic marketing to the global millennial consumers: Challenges and opportunities," Journal of Business Research, Elsevier, vol. 103(C), pages 261-274.
    9. Fernando J. Garrigos-Simon & Yeamduan Narangajavana-Kaosiri & Yeamdao Narangajavana, 2019. "Quality in Tourism Literature: A Bibliometric Review," Sustainability, MDPI, vol. 11(14), pages 1-22, July.
    10. Lyu, Seong Ok & Hwang, Jinsoo, 2015. "Are the days of tourist information centers gone? Effects of the ubiquitous information environment," Tourism Management, Elsevier, vol. 48(C), pages 54-63.
    11. Wang, Xia & Li, Xiang (Robert) & Zhen, Feng & Zhang, JinHe, 2016. "How smart is your tourist attraction?: Measuring tourist preferences of smart tourism attractions via a FCEM-AHP and IPA approach," Tourism Management, Elsevier, vol. 54(C), pages 309-320.
    12. Pilar Talón-Ballestero & Fernando E. García-Muiña & Juan José Rienda-Gómez & Lydia González-Serrano, 2019. "Repeat Consumer Behavior on Smart P2P Tourism Platforms," Sustainability, MDPI, vol. 11(24), pages 1-13, December.
    13. Baulch, Emma & Pramiyanti, Alila, 2018. "Hijabers on Instagram: Using Visual Social Media to Construct the Ideal Muslim Woman," MPRA Paper 92758, University Library of Munich, Germany.
    14. Dickinson, Janet E. & Cherrett, Tom & Hibbert, Julia F. & Winstanley, Chris & Shingleton, Duncan & Davies, Nigel & Norgate, Sarah & Speed, Chris, 2015. "Fundamental challenges in designing a collaborative travel app," Transport Policy, Elsevier, vol. 44(C), pages 28-36.
    15. Dickinson, Janet E. & Hibbert, Julia F. & Filimonau, Viachaslau, 2016. "Mobile technology and the tourist experience: (Dis)connection at the campsite," Tourism Management, Elsevier, vol. 57(C), pages 193-201.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Rahmat, Al Fauzi, 2021. "Halal tourism in social science discipline: A literature review," OSF Preprints 45jcn, Center for Open Science.
    2. Chunyu Jiang & Seuk Wai Phoong, 2023. "A ten-year review analysis of the impact of digitization on tourism development (2012–2022)," Palgrave Communications, Palgrave Macmillan, vol. 10(1), pages 1-16, December.
    3. José María López-Sanz & Azucena Penelas-Leguía & Pablo Gutiérrez-Rodríguez & Pedro Cuesta-Valiño, 2021. "Sustainable Development and Consumer Behavior in Rural Tourism—The Importance of Image and Loyalty for Host Communities," Sustainability, MDPI, vol. 13(9), pages 1-20, April.
    4. Ammarn Sodawan & Robert Li-Wei Hsu, 2022. "Halal-Friendly Attributes and Muslims’ Visit Intention: Exploring the Roles of Perceived Value and Destination Trust," Sustainability, MDPI, vol. 14(19), pages 1-23, September.
    5. Ibrahim Mohamed Ibrahim Elassal & Ricardo David Hernandez-Rojas & Luz Arelis Moreno Quispe, 2023. "Loyalty to World Heritage Cities: A Case Study of the Historic Ibn Ṭūlūn Mosque in Cairo (Egypt)," Sustainability, MDPI, vol. 15(17), pages 1-16, September.
    6. Mateusz Naramski, 2020. "The Application of ICT and Smart Technologies in Polish Museums—Towards Smart Tourism," Sustainability, MDPI, vol. 12(21), pages 1-27, November.
    7. Mohd Hafiz Hanafiah & Mohmed Razip Hasan & Ahmad Puad Mat Som, 2022. "Managing Modern Muslim Travellers: Emerging Trends and Issues for Islamic Tourism Destinations," Tourism and Hospitality, MDPI, vol. 3(4), pages 1-11, December.
    8. Mengmeng Guo & Naveed Ahmad & Mohammad Adnan & Miklas Scholz & Khalil-ur-Rehman & Rana Tahir Naveed, 2021. "The Relationship of CSR and Employee Creativity in the Hotel Sector: The Mediating Role of Job Autonomy," Sustainability, MDPI, vol. 13(18), pages 1-18, September.
    9. Canan Cengiz & Şükran Şahin & Bülent Cengiz & Mükerrem Bahar Başkır & Pelin Keçecioğlu Dağlı, 2021. "Evaluation of the Visitor Understanding of Coastal Geotourism and Geoheritage Potential Based on Sustainable Regional Development in Western Black Sea Region, Turkey," Sustainability, MDPI, vol. 13(21), pages 1-31, October.
    10. Donglin Han & Huiying (Cynthia) Hou & Hao Wu & Joseph H. K. Lai, 2021. "Modelling Tourists’ Acceptance of Hotel Experience-Enhancement Smart Technologies," Sustainability, MDPI, vol. 13(8), pages 1-19, April.
    11. Chun-Yi Ho & Bi-Huei Tsai & Chiao-Shan Chen & Ming-Tsang Lu, 2021. "Exploring Green Marketing Orientations toward Sustainability the Hospitality Industry in the COVID-19 Pandemic," Sustainability, MDPI, vol. 13(8), pages 1-18, April.
    12. Youssef El Archi & Brahim Benbba & Kai Zhu & Zineb El Andaloussi & László Pataki & Lóránt Dénes Dávid, 2023. "Mapping the Nexus between Sustainability and Digitalization in Tourist Destinations: A Bibliometric Analysis," Sustainability, MDPI, vol. 15(12), pages 1-16, June.
    13. Juan Carlos Martín & Carmen Orden-Cruz & Slimane Zergane, 2020. "Islamic Finance and Halal Tourism: An Unexplored Bridge for Smart Specialization," Sustainability, MDPI, vol. 12(14), pages 1-15, July.
    14. José María López-Sanz & Azucena Penelas-Leguía & Pablo Gutiérrez-Rodríguez & Pedro Cuesta-Valiño, 2021. "Sustainable Development and Rural Tourism in Depopulated Areas," Land, MDPI, vol. 10(9), pages 1-18, September.
    15. Mengyi Lin & Fu-Yuan Li & Haibin Zhou, 2020. "A Research on the Combination of Oblique Photography and Mobile Applications Based on the Sustainable Development of Tourism," Sustainability, MDPI, vol. 12(9), pages 1-19, April.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Mateusz Naramski, 2020. "The Application of ICT and Smart Technologies in Polish Museums—Towards Smart Tourism," Sustainability, MDPI, vol. 12(21), pages 1-27, November.
    2. Sirong Chen & Rob Law & Shaogui Xu & Mu Zhang, 2020. "Bibliometric and Visualized Analysis of Mobile Technology in Tourism," Sustainability, MDPI, vol. 12(19), pages 1-16, September.
    3. Tomašević Ivana & Đurović Sandra & Abramović Nikola, 2019. "Analysis of the Use of Digital Technologies in Montenegro’s Tourist offer on the Example of a Hotels in Bar," Economics, Sciendo, vol. 7(1), pages 119-125, June.
    4. Jahyun Goo & C. Derrick Huang & Chul Woo Yoo & Chulmo Koo, 2022. "Smart Tourism Technologies’ Ambidexterity: Balancing Tourist’s Worries and Novelty Seeking for Travel Satisfaction," Information Systems Frontiers, Springer, vol. 24(6), pages 2139-2158, December.
    5. John, Surej P. & De'Villiers, Rouxelle, 2020. "Elaboration of marketing communication through visual media: An empirical analysis," Journal of Retailing and Consumer Services, Elsevier, vol. 54(C).
    6. Pantano, Eleonora & Priporas, Constantinos-Vasilios & Stylos, Nikolaos, 2017. "‘You will like it!’ using open data to predict tourists' response to a tourist attraction," Tourism Management, Elsevier, vol. 60(C), pages 430-438.
    7. Shiwei Shen & Marios Sotiriadis & Yuwen Zhang, 2020. "The Influence of Smart Technologies on Customer Journey in Tourist Attractions within the Smart Tourism Management Framework," Sustainability, MDPI, vol. 12(10), pages 1-18, May.
    8. Turki Rashed Alshammari & Jean-Noël Ory, 2023. "The Impact of Religious Announcements on Stock Prices and Investment Decisions on the Saudi Stock Exchange," Post-Print hal-04105704, HAL.
    9. Tavakoli, Rokhshad & Mura, Paolo, 2018. "Netnography in tourism – Beyond Web 2.0," Annals of Tourism Research, Elsevier, vol. 73(C), pages 190-192.
    10. Bahram Zikirya & Chunshan Zhou, 2023. "Spatial Distribution and Influencing Factors of High-Level Tourist Attractions in China: A Case Study of 9296 A-Level Tourist Attractions," Sustainability, MDPI, vol. 15(19), pages 1-18, September.
    11. Liu, Chih-Hsing & Dong, Tse-Ping & Vu, Ho Tran, 2023. "Transformed virtual concepts into reality: Linkage the viewpoint of entrepreneurial passion, technology adoption propensity and advantage to usage intention," Journal of Retailing and Consumer Services, Elsevier, vol. 75(C).
    12. Shiwei Shen & Marios Sotiriadis & Qing Zhou, 2020. "Could Smart Tourists Be Sustainable and Responsible as Well? The Contribution of Social Networking Sites to Improving Their Sustainable and Responsible Behavior," Sustainability, MDPI, vol. 12(4), pages 1-21, February.
    13. Adomako, Samuel & Amankwah-Amoah, Joseph & Donbesuur, Francis & Ahsan, Mujtaba & Danso, Albert & Uddin, Moshfique, 2022. "Strategic agility of SMEs in emerging economies: Antecedents, consequences and boundary conditions," International Business Review, Elsevier, vol. 31(6).
    14. Perez-Vega, Rodrigo & Hopkinson, Paul & Singhal, Aishwarya & Mariani, Marcello M., 2022. "From CRM to social CRM: A bibliometric review and research agenda for consumer research," Journal of Business Research, Elsevier, vol. 151(C), pages 1-16.
    15. Román, Sergio & Riquelme, Isabel P. & Iacobucci, Dawn, 2023. "Fake or credible? Antecedents and consequences of perceived credibility in exaggerated online reviews," Journal of Business Research, Elsevier, vol. 156(C).
    16. Azer, Jaylan & Anker, Thomas & Taheri, Babak & Tinsley, Ross, 2023. "Consumer-Driven racial stigmatization: The moderating role of race in online consumer-to-consumer reviews," Journal of Business Research, Elsevier, vol. 157(C).
    17. Hugo Padrón-Ávila & Raúl Hernández-Martín, 2019. "Preventing Overtourism by Identifying the Determinants of Tourists’ Choice of Attractions," Sustainability, MDPI, vol. 11(19), pages 1-17, September.
    18. Poulomi Chakraborty & Somnath Ghosal, 2022. "Status of mountain-tourism and research in the Indian Himalayan Region: a systematic review," Asia-Pacific Journal of Regional Science, Springer, vol. 6(3), pages 863-897, October.
    19. Assumpció Huertas & Antonio Moreno & Jordi Pascual, 2021. "Place Branding for Smart Cities and Smart Tourism Destinations: Do They Communicate Their Smartness?," Sustainability, MDPI, vol. 13(19), pages 1-18, October.
    20. Karol Król & Dariusz Zdonek, 2023. "Cultural Heritage Topics in Online Queries: A Comparison between English- and Polish-Speaking Internet Users," Sustainability, MDPI, vol. 15(6), pages 1-20, March.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:gam:jsusta:v:12:y:2020:i:5:p:1778-:d:325891. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: MDPI Indexing Manager (email available below). General contact details of provider: https://www.mdpi.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.