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Authentic Leadership and Job Satisfaction: A Fuzzy-Set Qualitative Comparative Analysis (fsQCA)

Author

Listed:
  • Asier Baquero

    (Doctoral School, Catholic University of Valencia, Calle Guillem Castro 65, 46008 Valencia, Spain)

  • Beatriz Delgado

    (Faculty of Education, University of Alicante, Carretera de San Vicente del Raspeig s/n, 03690 Alicante, Spain)

  • Raquel Escortell

    (Faculty of Education, International University of La Rioja, Avenida de la Paz 137, 26006 Logrono, La Rioja, Spain)

  • Juan Sapena

    (Faculty of Economics and Business Administration, Catholic University of Valencia, Calle de la Corona 34, 46003 Valencia, Spain)

Abstract

The relationship between leadership and job satisfaction has attracted considerable scientific interest, especially in relation to the quality of tourism businesses. This study investigated this relationship within the framework of authentic leadership. The study also explored differences between outsourced workers and internal hotel employees in terms of the influence of authentic leadership on job satisfaction. Fuzzy-set qualitative comparative analysis (fsQCA) offered valuable new insight. This study was based on a sample of 58 heads of department of four/five star hotels in the Canary Islands, Spain. The results suggest that high levels of leadership in the four subscales of authentic leadership (balanced processing, relational transparency, self-awareness, and internalized moral perspective) are sufficient to increase job satisfaction. The same outcome is achieved with high levels of balanced processing, even though it is accompanied by low transparency and low levels of internalized moral perspective. There are no major differences between outsourced workers and internal employees, except in terms of the importance of self-awareness. These results can help hotel managers reflect upon leadership and can provide new approaches for scientific research in this area.

Suggested Citation

  • Asier Baquero & Beatriz Delgado & Raquel Escortell & Juan Sapena, 2019. "Authentic Leadership and Job Satisfaction: A Fuzzy-Set Qualitative Comparative Analysis (fsQCA)," Sustainability, MDPI, vol. 11(8), pages 1-16, April.
    • Handle: RePEc:gam:jsusta:v:11:y:2019:i:8:p:2412-:d:225282
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    References listed on IDEAS

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    Cited by:

    1. Peter Heimerl & Marco Haid & Lea Benedikt & Ursula Scholl-Grissemann, 2020. "Factors Influencing Job Satisfaction in Hospitality Industry," SAGE Open, , vol. 10(4), pages 21582440209, December.
    2. Weng Li & Yasmin Jahan & Madoka Kawai & Yasuko Fukushima & Kana Kazawa & Michiko Moriyama, 2022. "Factors Affecting Employees Work Engagement in Small and Medium-Sized Enterprises," IJERPH, MDPI, vol. 19(17), pages 1-10, August.
    3. Asier Baquero, 2022. "Net Promoter Score (NPS) and Customer Satisfaction: Relationship and Efficient Management," Sustainability, MDPI, vol. 14(4), pages 1-19, February.
    4. Santiago Leal Paredes & Jaime O. Salomon & Jaime Rivera Camino, 2021. "Impact of Authentic Leadership on Work Engagement and Organizational Citizenship Behavior: The Meditating Role of Motivation for Work," International Journal of Economics & Business Administration (IJEBA), International Journal of Economics & Business Administration (IJEBA), vol. 0(3), pages 3-31.
    5. Onur Selcuk & Beykan Cizel, 2024. "Using qualitative comparative analysis approach in tourism studies: a critical review," Quality & Quantity: International Journal of Methodology, Springer, vol. 58(1), pages 933-960, February.

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