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An Evaluation Index System of Basic Elderly Care Services Based on the Perspective of Accessibility

Author

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  • Jinrong Hu

    (School of Public Administration, Xi’an University of Architecture and Technology, Xi’an 710055, China)

  • Yuyuan Zhang

    (School of Public Administration, Xi’an University of Architecture and Technology, Xi’an 710055, China)

  • Le Wang

    (Xi’an Institute of Space Radio Technology, Xi’an 710100, China
    School of Management, Xi’an Jiaotong University, Xi’an 710049, China)

  • Victor Shi

    (Lazaridis School of Business and Economics, Wilfrid Laurier University, Waterloo, ON N2L 3C5, Canada)

Abstract

Population aging has become more and more severe in many countries. As a result, the demand for basic elderly care services has risen. The establishment of an evaluation index system for basic elderly care services can provide guidelines for governments to improve the quality of such services. Based on the “5A” theoretical analysis framework of Penchansky and Thomas, this paper introduces the concept of “accessibility” into evaluation. The “accessibility” model of services, through a literature review, field research, and three rounds of expert correspondence, consists of three first-level indicators, including the accessibility of home-based community elderly care services, the accessibility of institutional elderly care services, and the accessibility of administrative services. The evaluation index system of 15 s-level indicators and 70 third-level indicators, using AHP to determine the weight value of each indicator, provides a quantitative basis for the quality evaluation and improvement of basic elderly care services. Based on our quantitative results, policy recommendations are put forward: strengthen the support for the human and financial resources of community home-based elderly care services; improve the affordability of basic elderly care services; increase the types and numbers of institutional elderly care service projects; improve the availability and adaptability of institutional elderly care services; improve the accessibility of administrative services so that elderly care service institutions and elderly care administrative agencies can establish an effective communication and feedback mechanism.

Suggested Citation

  • Jinrong Hu & Yuyuan Zhang & Le Wang & Victor Shi, 2022. "An Evaluation Index System of Basic Elderly Care Services Based on the Perspective of Accessibility," IJERPH, MDPI, vol. 19(7), pages 1-16, April.
    • Handle: RePEc:gam:jijerp:v:19:y:2022:i:7:p:4256-:d:785890
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    References listed on IDEAS

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    1. Lauriane Favez & Franziska Zúñiga & Narayan Sharma & Catherine Blatter & Michael Simon, 2020. "Assessing Nursing Homes Quality Indicators’ between-Provider Variability and Reliability: A Cross-Sectional Study Using ICCs and Rankability," IJERPH, MDPI, vol. 17(24), pages 1-15, December.
    2. Campbell, S. M. & Roland, M. O. & Buetow, S. A., 2000. "Defining quality of care," Social Science & Medicine, Elsevier, vol. 51(11), pages 1611-1625, December.
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    Cited by:

    1. Mo Hu & Zhiyuan Hao & Yinrui Yin, 2022. "Promoting the Integration of Elderly Healthcare and Elderly Nursing: Evidence from the Chinese Government," IJERPH, MDPI, vol. 19(24), pages 1-18, December.
    2. Jordi Pons-Novell & Montserrat Guillen, 2022. "The Autonomous Capacity of the Elderly Population in Spain for Shopping and Preparing Meals," IJERPH, MDPI, vol. 19(22), pages 1-16, November.

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