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How Do Coworkers Aid in Coping with Emotional Exhaustion? An Experience Sampling Method Approach

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  • Jing Xiu

    (School of Economics, University of Chinese Academy of Social Sciences, Beijing 102488, China)

  • Zhenduo Zhang

    (School of Management, Harbin Institute of Technology, Harbin 150001, China)

  • Zhigang Li

    (School of Economics and Management, Beijing Polytechnic, Beijing 100176, China)

  • Junwei Zheng

    (Department of Construction Management, Kunming University of Science and Technology, Kunming 650500, China)

Abstract

The present study emphasizes the indirect influences of coworker helping behavior on emotional exhaustion through psychological availability and the moderating role of perceived task demands on a daily basis. Using a two-wave experience sampling method with data collected via mobile phones, we collected 345 matched data from 69 samples over five consecutive days in mainland China. We developed a moderated mediation model to test our conceptual model, with the following significant results: (1) Daily coworker helping behavior decreased employee emotional exhaustion; (2) daily psychological availability mediated the influence of coworker helping behavior on employee emotional exhaustion; (3) through psychological availability, perceived task demands moderated the indirect influence of daily coworker helping behavior on emotional exhaustion. The indirect influence of daily coworker helping behavior only emerged with a low perception of job demands. This research explores the mechanism and boundary conditions of the relationship between daily coworker helping behavior and employee emotional exhaustion with the job demands-resources model framework. In practice, leaders should adopt beneficial interventions to enhance team cohesion, to facilitate team members’ helping behavior, and to manage task demands.

Suggested Citation

  • Jing Xiu & Zhenduo Zhang & Zhigang Li & Junwei Zheng, 2019. "How Do Coworkers Aid in Coping with Emotional Exhaustion? An Experience Sampling Method Approach," IJERPH, MDPI, vol. 16(16), pages 1-14, August.
    • Handle: RePEc:gam:jijerp:v:16:y:2019:i:16:p:2919-:d:257669
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    References listed on IDEAS

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    Cited by:

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    2. Song Liu & Hao Zhou, 2020. "The Role of Sense of Power in Alleviating Emotional Exhaustion in Frontline Managers: A Dual Mediation Model," IJERPH, MDPI, vol. 17(7), pages 1-16, March.

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