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Leadership and Knowledge Management in an E-Government Environment


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  • Sherry D. Ryan

    (Information Technology and Decision Sciences, College of Business, University of North Texas, 1155 Union Circle #305249, Denton, TX 76203-5017, USA)

  • Xiaoni Zhang

    (Department of Business Informatics, College of Informatics, Northern Kentucky University, Nunn Dr., Highland Heights, KY 41099, USA)

  • Victor R. Prybutok

    (Information Technology and Decision Sciences, College of Business, University of North Texas, 1155 Union Circle #305249, Denton, TX 76203-5017, USA)

  • Jason H. Sharp

    (Department of Computer Information Systems, College of Business, Tarleton State University, Box T-0170, Stephenville, TX 76402, USA)

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    The Malcolm Baldrige National Quality Award (MBNQA) is well known to assess quality and business processes in a variety of sectors, including government. In this study, we investigate the relationship between aspects of the MBNQA’s leadership triad and knowledge management in an e-government context. Specifically, we survey 1,100 employees of a medium-sized city government in the United States to investigate the relationship between leadership triad components, leadership strategic planning, and customer/market focus, with knowledge management. Our results show that these components are significantly related to knowledge management and are important in the delivery of e-government applications to the citizenry.

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    Bibliographic Info

    Article provided by MDPI, Open Access Journal in its journal Administrative Sciences.

    Volume (Year): 2 (2012)
    Issue (Month): 1 (February)
    Pages: 63-81

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    Handle: RePEc:gam:jadmsc:v:2:y:2012:i:1:p:63-81:d:15944

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    Keywords: e-government; knowledge management; leadership strategic planning; customer and market focus; The Malcolm Baldrige National Quality Award; MBNQA;

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    1. Nielsen, Bo Bernhard, 2000. "Strategic Knowledge Management: A Research Agenda," Working Papers, Copenhagen Business School, Department of International Economics and Management 2-2000, Copenhagen Business School, Department of International Economics and Management.
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