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Rebuilding the Workplace in the Post-Pandemic Age through Human Capital Development Programs: A Moderated Mediation Model

Author

Listed:
  • Najib Bouzakhem

    (Management & International Management Department, Lebanese International University, Bekaa 1600, Lebanon)

  • Panteha Farmanesh

    (Department of Business Management, Girne American University, North Cyprus, Kyrenia 99300, Turkey)

  • Pouya Zargar

    (Department of Business Management, Girne American University, North Cyprus, Kyrenia 99300, Turkey)

  • Muhieddine Ramadan

    (MBA Department, Lebanese International University, Beirut 1600, Lebanon)

  • Hala Baydoun

    (MBA Department, Lebanese International University, Beirut 1600, Lebanon)

  • Amira Daouk

    (Management & International Management Department, Lebanese International University, Bekaa 1600, Lebanon)

  • Ali Mouazen

    (Management & International Management Department, Lebanese International University, Bekaa 1600, Lebanon)

Abstract

Because of the COVID-19 pandemic, the world has experienced major technological and procedural changes that will continue in the post-pandemic age. For this reason, firms are expected to learn from such an unprecedented experience and ensure that the managerial and workforce practices in the post-pandemic period are directed toward rebuilding and reinventing the workplace. Within the scope of the research topic: “Diversity, Innovations, and Entrepreneurship in Post-crisis Periods”, this study accentuates the positive impact of human capital development programs in enhancing employee performance. Moreover, the roles of resilience, empowerment, and mimetic isomorphism are analyzed to better enable firms to learn from their past experience and develop practices that fit the agile environment. A questionnaire was administered targeting 370 employees in 12 SMEs in Lebanon. A conditional analysis was used to test the hypotheses through SPSS, PROCESS. The results of this study showed that the deployment of developmental programs is deemed indispensable for enhancing the performance of SME employees and helping them overcome the challenges posed by the pandemic through empowerment and resilience. This study can be useful for academics who might benefit from its theoretical implications and prospective directions for future analyses. Moreover, its results can also be helpful for practitioners, specifically managers of SMEs who are seeking to reinvent their workplace in a responsive way in the post-pandemic age.

Suggested Citation

  • Najib Bouzakhem & Panteha Farmanesh & Pouya Zargar & Muhieddine Ramadan & Hala Baydoun & Amira Daouk & Ali Mouazen, 2023. "Rebuilding the Workplace in the Post-Pandemic Age through Human Capital Development Programs: A Moderated Mediation Model," Administrative Sciences, MDPI, vol. 13(7), pages 1-19, July.
    • Handle: RePEc:gam:jadmsc:v:13:y:2023:i:7:p:164-:d:1192200
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    References listed on IDEAS

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    1. Alexander Nieuwborg & Suzanne Hiemstra-van Mastrigt & Marijke Melles & Jan Zekveld & Sicco Santema, 2023. "A Categorization of Resilience: A Scoping Review," Administrative Sciences, MDPI, vol. 13(4), pages 1-15, March.
    2. Julian Gould-Williams & Fiona Davies, 2005. "Using social exchange theory to predict the effects of hrm practice on employee outcomes," Public Management Review, Taylor & Francis Journals, vol. 7(1), pages 1-24, March.
    3. Kevin Carillo & Gaëlle Cachat-Rosset & Josianne Marsan & Tania Saba & Alain Klarsfeld, 2021. "Adjusting to epidemic-induced telework: empirical insights from teleworkers in France," European Journal of Information Systems, Taylor & Francis Journals, vol. 30(1), pages 69-88, January.
    4. Elias Hadjielias & Michael Christofi & Shlomo Tarba, 2022. "Contextualizing small business resilience during the COVID-19 pandemic: evidence from small business owner-managers," Small Business Economics, Springer, vol. 59(4), pages 1351-1380, December.
    5. Tatiana Freze & Artem Korneev & Raisa Krayneva & Tatiana Oruch & Wadim Kandalov & Wadim Strielkowski, 2023. "Business Leadership and Corporate Social Responsibility in the Post-COVID Era," Economies, MDPI, vol. 11(3), pages 1-16, March.
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