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Why hasn't electronic bill presentment and payment taken off?

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Author Info
Chris Stefanadis
Abstract

The delivery and payment of bills over the Internet could offer many advantages—low processing costs and enhanced marketing opportunities for billers, savings in time and postage for customers. Nevertheless, electronic billing has not found favor with potential users. A lack of coordination among billers and customers, combined with the high fixed costs of the new technology, may help account for the cool reception.

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Article provided by Federal Reserve Bank of New York in its journal Current Issues in Economics and Finance.

Volume (Year): (2002)
Issue (Month): Jul ()
Pages:
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Handle: RePEc:fip:fednci:y:2002:i:jul:n:v.8no.7

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Related research
Keywords: Electronic funds transfers ; Electronic commerce ; Technology ; Payment systems;

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References listed on IDEAS
Please report citation or reference errors to , or , if you are the registered author of the cited work, log in to your RePEc Author Service profile, click on "citations" and make appropriate adjustments.:
  1. Joseph Farrell & Garth Saloner, 1985. "Standardization, Compatibility, and Innovation," RAND Journal of Economics, The RAND Corporation, vol. 16(1), pages 70-83, Spring. [Downloadable!] (restricted)
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  2. Lawrence J. Radecki & John Wenninger, 1999. "Paying electronic bill electronically," Current Issues in Economics and Finance, Federal Reserve Bank of New York, issue Jan. [Downloadable!]
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This page was last updated on 2009-12-31.

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