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Managing growth: Human resource management challenges facing the Indian software industry

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  • Agrawal, Narendra M.
  • Khatri, Naresh
  • Srinivasan, R.
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    Abstract

    Indian software industry has had a phenomenal growth in the last two decades and is expected to sustain this momentum in the foreseeable future. Based on content analysis of 25 cases, the paper identifies several human resource management challenges: managing human resources in globally distributed team, shortage of software professionals having sufficient knowledge and competencies, low-skilled nature of the work, lack of well-developed HR systems and processes, high employee turnover, lack of work-life balance, and the problems associated with the use of contract employees. The paper develops a model for managing growth linking the various variables emerging from the study.

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    Bibliographic Info

    Article provided by Elsevier in its journal Journal of World Business.

    Volume (Year): 47 (2012)
    Issue (Month): 2 ()
    Pages: 159-166

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    Handle: RePEc:eee:worbus:v:47:y:2012:i:2:p:159-166

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    Related research

    Keywords: Indian software industry; Organizational growth; IT professionals; Globally distributed teams; Human resource management practices;

    References

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    1. Littunen, Hannu & Tohmo, Timo, 2003. " The High Growth in New Metal-Based Manufacturing and Business Service Firms in Finland," Small Business Economics, Springer, vol. 21(2), pages 187-200, September.
    2. Arora, Ashish & Arunachalam, V. S. & Asundi, Jai & Fernandes, Ronald, 2001. "The Indian software services industry," Research Policy, Elsevier, vol. 30(8), pages 1267-1287, October.
    3. Lagerström, Katarina & Andersson, Maria, 2003. "Creating and sharing knowledge within a transnational team--the development of a global business system," Journal of World Business, Elsevier, vol. 38(2), pages 84-95, May.
    4. Sarosh Kuruvilla & Aruna Ranganathan, 2008. "Economic Development Strategies and Macro- and Micro-Level Human Resource Policies: The Case of India’s "Outsourcing" Industry," Industrial and Labor Relations Review, ILR Review, Cornell University, ILR School, vol. 62(1), pages 39-72, October.
    5. Pawan S. Budhwar & Harsh K. Luthar & Jyotsna Bhatnagar, 2006. "The Dynamics of HRM Systems in Indian BPO Firms," Journal of Labor Research, Transaction Publishers, vol. 27(3), pages 339-360, June.
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