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Mobilising identity and culture in experience co-creation and venue operation

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  • Lugosi, Peter

Abstract

This paper examines the multiple ways in which notions of identity and associated cultural values are entangled in the management and operation of commercial hospitality spaces. The paper reviews literature on experience, identity and hospitality operations management within the experience paradigm and argues that existing work provides limited insights into how identities are ‘experientialised’ within hospitality venues. Empirical data are used to demonstrate how management and consumers mobilise direct and associative references to identity. The paper conceptualises the processes involved in venue operation through the notion of inducement, and it discusses the spatial, material, performative and representational practices in the creation of hospitality experiences.

Suggested Citation

  • Lugosi, Peter, 2014. "Mobilising identity and culture in experience co-creation and venue operation," Tourism Management, Elsevier, vol. 40(C), pages 165-179.
    • Handle: RePEc:eee:touman:v:40:y:2014:i:c:p:165-179
    DOI: 10.1016/j.tourman.2013.06.005
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    References listed on IDEAS

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    1. Vargo, Stephen L. & Maglio, Paul P. & Akaka, Melissa Archpru, 2008. "On value and value co-creation: A service systems and service logic perspective," European Management Journal, Elsevier, vol. 26(3), pages 145-152, June.
    2. Nigel Hemmington, 2007. "From Service to Experience: Understanding and Defining the Hospitality Business," The Service Industries Journal, Taylor & Francis Journals, vol. 27(6), pages 747-755, September.
    3. Shaw, Gareth & Bailey, Adrian & Williams, Allan, 2011. "Aspects of service-dominant logic and its implications for tourism management: Examples from the hotel industry," Tourism Management, Elsevier, vol. 32(2), pages 207-214.
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    Citations

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    Cited by:

    1. Podoshen, Jeffrey S. & Yan, Grace & Andrzejewski, Susan A. & Wallin, Jason & Venkatesh, Vivek, 2018. "Dark tourism, abjection and blood: A festival context," Tourism Management, Elsevier, vol. 64(C), pages 346-356.
    2. Davis, Andrew, 2017. "It wasn't me, it was my festival me: The effect of event stimuli on attendee identity formation," Tourism Management, Elsevier, vol. 61(C), pages 484-500.
    3. Podoshen, Jeffrey S. & Andrzejewski, Susan A. & Venkatesh, Vivek & Wallin, Jason, 2015. "New approaches to dark tourism inquiry: A response to Isaac," Tourism Management, Elsevier, vol. 51(C), pages 331-334.
    4. Feng Xu & Yuli Bai & Shuaishuai Li, 2020. "Examining the Antecedents of Brand Engagement of Tourists Based on the Theory of Value Co-Creation," Sustainability, MDPI, vol. 12(5), pages 1-21, March.
    5. Bredvold, Randi & Skålén, Per, 2016. "Lifestyle entrepreneurs and their identity construction: A study of the tourism industry," Tourism Management, Elsevier, vol. 56(C), pages 96-105.
    6. Osman, Hanaa & Johns, Nick & Lugosi, Peter, 2014. "Commercial hospitality in destination experiences: McDonald's and tourists' consumption of space," Tourism Management, Elsevier, vol. 42(C), pages 238-247.
    7. Suntikul, Wantanee & Jachna, Timothy, 2016. "The co-creation/place attachment nexus," Tourism Management, Elsevier, vol. 52(C), pages 276-286.
    8. Lugosi, Peter, 2016. "Socio-technological authentication," Annals of Tourism Research, Elsevier, vol. 58(C), pages 100-113.
    9. Davis, Andrew, 2016. "Experiential places or places of experience? Place identity and place attachment as mechanisms for creating festival environment," Tourism Management, Elsevier, vol. 55(C), pages 49-61.
    10. Podoshen, Jeffrey S. & Venkatesh, Vivek & Wallin, Jason & Andrzejewski, Susan A. & Jin, Zheng, 2015. "Dystopian dark tourism: An exploratory examination," Tourism Management, Elsevier, vol. 51(C), pages 316-328.
    11. Silvia Gravili & Pierfelice Rosato, 2017. "Italy¡¯s Image as a Tourism Destination in the Chinese Leisure Traveler Market," International Journal of Marketing Studies, Canadian Center of Science and Education, vol. 9(5), pages 28-55, October.

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