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Lean thinking in the European hotel industry

Author

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  • Vlachos, Ilias
  • Bogdanovic, Aleksandra

Abstract

This paper assesses lean practices in waste management using sample of small and medium sized hotels in 19 European countries. Seven value mapping streams were assessed, namely: Process activity mapping, Supply chain response matrix, Production variety funnel, Quality filter mapping, Demand amplification mapping, Decision point analysis, and Physical structure with particular reference guest reservation and reception, and to hotel procurement systems. It was found hotels do apply value mapping techniques, and similarities were found in hotel operations regardless of location. It is suggested that every value stream mapping technique (except production variety funnel and supply chain response matrix), can have a high impact on detecting and eliminating waste both upstream and downstream the value chain. The paper concludes by discussing managerial and research implications.

Suggested Citation

  • Vlachos, Ilias & Bogdanovic, Aleksandra, 2013. "Lean thinking in the European hotel industry," Tourism Management, Elsevier, vol. 36(C), pages 354-363.
    • Handle: RePEc:eee:touman:v:36:y:2013:i:c:p:354-363
    DOI: 10.1016/j.tourman.2012.10.007
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    References listed on IDEAS

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    1. Ladany, S. P., 1996. "Optimal market segmentation of hotel rooms--the non-linear case," Omega, Elsevier, vol. 24(1), pages 29-36, February.
    2. Armstrong, J. Scott & Overton, Terry S., 1977. "Estimating Nonresponse Bias in Mail Surveys," MPRA Paper 81694, University Library of Munich, Germany.
    3. Gunasekaran, A. & Patel, C. & McGaughey, Ronald E., 2004. "A framework for supply chain performance measurement," International Journal of Production Economics, Elsevier, vol. 87(3), pages 333-347, February.
    4. Courville, Leon & Hausman, Warren H, 1979. "Warranty Scope and Reliability under Imperfect Information and Alternative Market Structures," The Journal of Business, University of Chicago Press, vol. 52(3), pages 361-378, July.
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    Cited by:

    1. Sengazhani Murugesan Vadivel & Aloysius Henry Sequeira & Robert Rajkumar Sakkariyas & Kirubaharan Boobalan, 2022. "Impact of lean service, workplace environment, and social practices on the operational performance of India post service industry," Annals of Operations Research, Springer, vol. 315(2), pages 2219-2244, August.

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