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Personal experiences of digital public services access and use: Older migrants’ digital choices

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  • Safarov, Nuriiar

Abstract

This paper presents a study of the personal experiences of older migrants as they use digital technologies and electronic services. Focusing primarily on digital health and social services, the aim of this research is to gain a better understanding of the digital divide at a micro-level. The concept of digital choice is used to analyse the personal decisions that lead to an engagement with digital technologies and internet services or a disengagement from online tools. A qualitative case study of Russian-speaking migrants in Finland utilised participant observation, interviews, and diaries to gain insights into the adoption of digital public services from the user perspective. This paper contributes to the view of digital engagement as a complex and multifaceted process that involves socio-demographic determinants, as well as individual agency and social context. The key findings of this study show that individual efforts and personal attributes, such as habits, sense of trust, and fears, play critical roles in shaping digital engagement. The context of ongoing digitalisation in the public sphere is discussed as an important push factor influencing the research participants’ adoption and use of digital services.

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  • Safarov, Nuriiar, 2021. "Personal experiences of digital public services access and use: Older migrants’ digital choices," Technology in Society, Elsevier, vol. 66(C).
    • Handle: RePEc:eee:teinso:v:66:y:2021:i:c:s0160791x21001020
    DOI: 10.1016/j.techsoc.2021.101627
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    References listed on IDEAS

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    1. Pirhonen, Jari & Lolich, Luciana & Tuominen, Katariina & Jolanki, Outi & Timonen, Virpi, 2020. "“These devices have not been made for older people's needs” – Older adults' perceptions of digital technologies in Finland and Ireland," Technology in Society, Elsevier, vol. 62(C).
    2. Bernd W. Wirtz & Paul F. Langer, 2017. "Public Multichannel Management – an Integrated Framework of Off- and Online Multichannel Government Services," Public Organization Review, Springer, vol. 17(4), pages 563-580, December.
    3. Khan, Sohrab & Umer, Rahila & Umer, Shumaila & Naqvi, Shabbar, 2021. "Antecedents of trust in using social media for E-government services: An empirical study in Pakistan," Technology in Society, Elsevier, vol. 64(C).
    4. Mesch, Gustavo & Mano, Rita & Tsamir, Judith, 2012. "Minority status and health information search: A test of the social diversification hypothesis," Social Science & Medicine, Elsevier, vol. 75(5), pages 854-858.
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    Cited by:

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    2. Jelena Zelenović & Vera Zelenović, 2022. "Managing Consumers and Employees through Digital Services," Sustainability, MDPI, vol. 14(14), pages 1-25, July.
    3. Zhang, Yi & Kimathi, Flora A., 2022. "Exploring the stages of E-government development from public value perspective," Technology in Society, Elsevier, vol. 69(C).
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    6. Elena Fernández-Díaz & Carmen Jambrino-Maldonado & Patricia P. Iglesias-Sánchez & Carlos las Heras-Pedrosa, 2023. "Web accessibility in Spanish city councils: a challenge for the democratic inclusion and well-being of citizens," Palgrave Communications, Palgrave Macmillan, vol. 10(1), pages 1-12, December.

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