IDEAS home Printed from https://ideas.repec.org/a/eee/teinso/v55y2018icp199-208.html
   My bibliography  Save this article

Moderating roles of IT competency and work cooperation on employee work performance in an ESM environment

Author

Listed:
  • Pitafi, Abdul Hameed
  • Kanwal, Shamsa
  • Ali, Ahsan
  • Khan, Ali Nawaz
  • Waqas Ameen, Muhammad

Abstract

This study investigates how the utilization of enterprise social media (ESM) influences the work performance of employees through task interdependence. ESM is an open and public platform that facilitates employee discussions on work-related issues. Most scholars in this area focus on the effects of ESM usage on employee work performance but are unclear regarding the advantages of ESM usage through task characteristics. Through data collected from 175 workers who adopted ESM in the workplace, this study examines ESM usage and verifies whether and how ESM usage is positively associated with work performance through task interdependence. The moderating roles of work cooperation and information technology (IT) competency are also examined. The findings confirm the significant role of ESM usage in improving work performance through task interdependence. Moreover, IT competency strengthens the link between ESM usage and task interdependence as well as work cooperation. This study contributes to existing literature by suggesting the managerial benefits of ESM usage, task interdependence, and IT competency while clarifying their effects on work performance.

Suggested Citation

  • Pitafi, Abdul Hameed & Kanwal, Shamsa & Ali, Ahsan & Khan, Ali Nawaz & Waqas Ameen, Muhammad, 2018. "Moderating roles of IT competency and work cooperation on employee work performance in an ESM environment," Technology in Society, Elsevier, vol. 55(C), pages 199-208.
    • Handle: RePEc:eee:teinso:v:55:y:2018:i:c:p:199-208
    DOI: 10.1016/j.techsoc.2018.08.002
    as

    Download full text from publisher

    File URL: http://www.sciencedirect.com/science/article/pii/S0160791X18301234
    Download Restriction: Full text for ScienceDirect subscribers only
    File URL: https://libkey.io/10.1016/j.techsoc.2018.08.002?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Brass, Daniel J., 1985. "Technology and the structuring of jobs: Employee satisfaction, performance, and influence," Organizational Behavior and Human Decision Processes, Elsevier, vol. 35(2), pages 216-240, April.
    2. Paul A. Pavlou & Omar A. El Sawy, 2006. "From IT Leveraging Competence to Competitive Advantage in Turbulent Environments: The Case of New Product Development," Information Systems Research, INFORMS, vol. 17(3), pages 198-227, September.
    3. Jong-Hyun Paik & Moon-Koo Kim & Jong-Hyun Park, 2017. "The antecedents and consequences of technology standardizations in Korean IT small and medium-sized enterprises," Information Technology and Management, Springer, vol. 18(4), pages 293-304, December.
    4. Kaplan, Andreas M. & Haenlein, Michael, 2010. "Users of the world, unite! The challenges and opportunities of Social Media," Business Horizons, Elsevier, vol. 53(1), pages 59-68, January.
    5. Arnoud Oude Groote Beverborg & Peter J. C. Sleegers & Maaike D. Endedijk & Klaas Van Veen, 2015. "Towards Sustaining Levels of Reflective Learning: How Do Transformational Leadership, Task Interdependence, and Self-Efficacy Shape Teacher Learning in Schools?," Societies, MDPI, vol. 5(1), pages 1-33, March.
    6. Jing Zhao & Sejin Ha & Richard Widdows, 2016. "The influence of social capital on knowledge creation in online health communities," Information Technology and Management, Springer, vol. 17(4), pages 311-321, December.
    7. Xiwei Wang & Yu Guo & Mengqing Yang & Yong Chen & Wenxiao Zhang, 2017. "Information ecology research: past, present, and future," Information Technology and Management, Springer, vol. 18(1), pages 27-39, March.
    8. Yan Huang & Param Vir Singh & Anindya Ghose, 2015. "A Structural Model of Employee Behavioral Dynamics in Enterprise Social Media," Management Science, INFORMS, vol. 61(12), pages 2825-2844, December.
    9. Yuzhu Li & Morgan Shepherd & Julie Yu-Chih Liu & Gary Klein, 2017. "Enhancing development team flexibility in IS projects," Information Technology and Management, Springer, vol. 18(1), pages 83-96, March.
    10. Geneviève Bassellier & Izak Benbasat & Blaize Horner Reich, 2003. "The Influence of Business Managers' IT Competence on Championing IT," Information Systems Research, INFORMS, vol. 14(4), pages 317-336, December.
    11. Mäntymäki, Matti & Riemer, Kai, 2016. "Enterprise social networking: A knowledge management perspective," International Journal of Information Management, Elsevier, vol. 36(6), pages 1042-1052.
    12. Wu He & Feng-Kwei Wang & Yong Chen & Shenghua Zha, 2017. "An exploratory investigation of social media adoption by small businesses," Information Technology and Management, Springer, vol. 18(2), pages 149-160, June.
    13. Paul M. Leonardi, 2014. "Social Media, Knowledge Sharing, and Innovation: Toward a Theory of Communication Visibility," Information Systems Research, INFORMS, vol. 25(4), pages 796-816, December.
    14. Kim, Jungho & Lee, Chang-Yang & Cho, Yunok, 2016. "Technological diversification, core-technology competence, and firm growth," Research Policy, Elsevier, vol. 45(1), pages 113-124.
    15. Dale L. Goodhue, 1995. "Understanding User Evaluations of Information Systems," Management Science, INFORMS, vol. 41(12), pages 1827-1844, December.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Pitafi, Abdul Hameed & Rasheed, Muhammad Imran & Islam, Nazrul & Dhir, Amandeep, 2023. "Investigating visibility affordance, knowledge transfer and employee agility performance. A study of enterprise social media," Technovation, Elsevier, vol. 128(C).
    2. Billore, Soniya & Anisimova, Tatiana & Vrontis, Demetris, 2023. "Self-regulation and goal-directed behavior: A systematic literature review, public policy recommendations, and research agenda," Journal of Business Research, Elsevier, vol. 156(C).
    3. Ali, Ahsan & Bahadur, Waseem & Wang, Nan & Luqman, Adeel & Khan, Ali Nawaz, 2020. "Improving team innovation performance: Role of social media and team knowledge management capabilities," Technology in Society, Elsevier, vol. 61(C).
    4. Rong Zhou & Zhilin Luo & Shunbin Zhong & Xinhua Zhang & Yihui Liu, 2022. "The Impact of Social Media on Employee Mental Health and Behavior Based on the Context of Intelligence-Driven Digital Data," IJERPH, MDPI, vol. 19(24), pages 1-20, December.
    5. Prodanova, Jana & Kocarev, Ljupco, 2021. "Is job performance conditioned by work-from-home demands and resources?," Technology in Society, Elsevier, vol. 66(C).
    6. Han Lai & Abdul Hameed Pitafi & Noman Hasany & Tahir Islam, 2021. "Enhancing Employee Agility Through Information Technology Competency: An Empirical Study of China," SAGE Open, , vol. 11(2), pages 21582440211, April.
    7. Xiongfei Cao & Ali Nawaz Khan & Ahsan Ali & Naseer Abbas Khan, 2020. "Consequences of Cyberbullying and Social Overload while Using SNSs: A Study of Users’ Discontinuous Usage Behavior in SNSs," Information Systems Frontiers, Springer, vol. 22(6), pages 1343-1356, December.
    8. Khan, Naseer Abbas & Khan, Ali Nawaz & Moin, Muhammad Farrukh, 2021. "Self-regulation and social media addiction: A multi-wave data analysis in China," Technology in Society, Elsevier, vol. 64(C).
    9. Bano, Shehar & Cisheng, Wu & Khan, Ali Nawaz & Khan, Naseer Abbas, 2019. "WhatsApp use and student's psychological well-being: Role of social capital and social integration," Children and Youth Services Review, Elsevier, vol. 103(C), pages 200-208.
    10. Shamsa Kanwal & Abdul Hameed Pitafi & Muhammad Yousaf Malik & Naseer Abbas Khan & Rao Muhammad Rashid, 2020. "Local Pakistani Citizens’ Benefits and Attitudes Toward China–Pakistan Economic Corridor Projects," SAGE Open, , vol. 10(3), pages 21582440209, July.
    11. Vydrová Janka, 2019. "Comparative Study of Employees´ Key Competencies in Selected Health Care and Non-Health Care Organizations," Proceedings of the International Conference on Business Excellence, Sciendo, vol. 13(1), pages 1237-1247, May.
    12. Helena Bulińska-Stangrecka & Anna Bagieńska, 2019. "HR Practices for Supporting Interpersonal Trust and Its Consequences for Team Collaboration and Innovation," Sustainability, MDPI, vol. 11(16), pages 1-18, August.
    13. Pitafi, Abdul Hameed & Rasheed, Muhammad Imran & Kanwal, Shamsa & Ren, Minglun, 2020. "Employee agility and enterprise social media: The Role of IT proficiency and work expertise," Technology in Society, Elsevier, vol. 63(C).
    14. Rao Muhammad Rashid & Qurat ul Ain Rashid & Abdul Hameed Pitafi, 2020. "Examining the Role of Social Factors and Mooring Effects as Moderators on Consumers’ Shopping Intentions in Social Commerce Environments," SAGE Open, , vol. 10(3), pages 21582440209, August.
    15. Xiongfei Cao & Ali Nawaz Khan & Ahsan Ali & Naseer Abbas Khan, 0. "Consequences of Cyberbullying and Social Overload while Using SNSs: A Study of Users’ Discontinuous Usage Behavior in SNSs," Information Systems Frontiers, Springer, vol. 0, pages 1-14.
    16. Kashmala Latif & Abdul Hameed Pitafi & Muhammad Yousaf Malik & Zara Latif, 2019. "Individual Cultural Values and Consumer Animosity: Chinese Consumers’ Attitude Toward American Products," SAGE Open, , vol. 9(3), pages 21582440198, August.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Han Lai & Abdul Hameed Pitafi & Noman Hasany & Tahir Islam, 2021. "Enhancing Employee Agility Through Information Technology Competency: An Empirical Study of China," SAGE Open, , vol. 11(2), pages 21582440211, April.
    2. Terence J. V. Saldanha & Arvin Sahaym & Sunil Mithas & Mariana Giovanna Andrade-Rojas & Abhishek Kathuria & Hsiao-Hui Lee, 2020. "Turning Liabilities of Global Operations into Assets: IT-Enabled Social Integration Capacity and Exploratory Innovation," Information Systems Research, INFORMS, vol. 31(2), pages 361-382, June.
    3. Richey, Michelle & Ravishankar, M.N., 2019. "The role of frames and cultural toolkits in establishing new connections for social media innovation," Technological Forecasting and Social Change, Elsevier, vol. 144(C), pages 325-333.
    4. Chen, Xiayu & Ou, Carol & Davison, Robert, 2022. "Internal or external social media? The effects of work-related and social-related use of social media on improving employee performance," Other publications TiSEM 429334bc-b257-4012-b0a9-5, Tilburg University, School of Economics and Management.
    5. Cade, Nicole L., 2018. "Corporate social media: How two-way disclosure channels influence investors," Accounting, Organizations and Society, Elsevier, vol. 68, pages 63-79.
    6. Yuan Sun & Mengyi Zhu & Zuopeng (Justin) Zhang, 2019. "How Newcomers’ Work-Related Use of Enterprise Social Media Affects Their Thriving at Work—The Swift Guanxi Perspective," Sustainability, MDPI, vol. 11(10), pages 1-20, May.
    7. Smith, Claudia & Smith, J. Brock & Shaw, Eleanor, 2017. "Embracing digital networks: Entrepreneurs' social capital online," Journal of Business Venturing, Elsevier, vol. 32(1), pages 18-34.
    8. Marjeta Marolt & Hans-Dieter Zimmermann & Andreja Pucihar, 2022. "Social Media Use and Business Performance in SMEs: The Mediating Roles of Relational Social Commerce Capability and Competitive Advantage," Sustainability, MDPI, vol. 14(22), pages 1-14, November.
    9. Pitafi, Abdul Hameed & Rasheed, Muhammad Imran & Kanwal, Shamsa & Ren, Minglun, 2020. "Employee agility and enterprise social media: The Role of IT proficiency and work expertise," Technology in Society, Elsevier, vol. 63(C).
    10. Qing Huan & Niu ZhanWen, 2018. "Knowledge management in consultancy involved LPS implementation projects via social media," Electronic Commerce Research, Springer, vol. 18(1), pages 89-107, March.
    11. Pitafi, Abdul Hameed & Rasheed, Muhammad Imran & Islam, Nazrul & Dhir, Amandeep, 2023. "Investigating visibility affordance, knowledge transfer and employee agility performance. A study of enterprise social media," Technovation, Elsevier, vol. 128(C).
    12. Thu-Hang Hoang & Nhi Pham Phuong Nguyen & Nhu-Y Ngoc Hoang & Mohammadreza Akbari & Huy Truong Quang & An Duong Thi Binh, 2023. "Application of social media in supply chain 4.0 practices: a bibliometric analysis and research trends," Operations Management Research, Springer, vol. 16(3), pages 1162-1184, September.
    13. Yuan Sun & Zhebin Ding & Zuopeng (Justin) Zhang & Jeffrey Gauthier, 2020. "The Sustainable Positive Effects of Enterprise Social Media on Employees: The Visibility and Vicarious Learning Lens," Sustainability, MDPI, vol. 12(7), pages 1-32, April.
    14. Pei Yee Chin & Nina Evans & Charles Zhechao Liu & Kim-Kwang Raymond Choo, 2020. "Understanding Factors Influencing Employees’ Consumptive and Contributive Use of Enterprise Social Networks," Information Systems Frontiers, Springer, vol. 22(6), pages 1357-1376, December.
    15. Emmanuelle Vaast & Alain Pinsonneault, 2022. "Dealing with the Social Media Polycontextuality of Work," Information Systems Research, INFORMS, vol. 33(4), pages 1428-1451, December.
    16. Domingo Fernández-Uclés & Saida Elfkih & Adoración Mozas-Moral & Enrique Bernal-Jurado & Miguel Jesús Medina-Viruel & Saker Ben Abdallah, 2020. "Economic Efficiency in the Tunisian Olive Oil Sector," Agriculture, MDPI, vol. 10(9), pages 1-13, September.
    17. Janarthanan Balakrishnan & Pantea Foroudi, 2020. "Does Corporate Reputation Matter? Role of Social Media in Consumer Intention to Purchase Innovative Food Product," Corporate Reputation Review, Palgrave Macmillan, vol. 23(3), pages 181-200, August.
    18. Pei Yee Chin & Nina Evans & Charles Zhechao Liu & Kim-Kwang Raymond Choo, 0. "Understanding Factors Influencing Employees’ Consumptive and Contributive Use of Enterprise Social Networks," Information Systems Frontiers, Springer, vol. 0, pages 1-20.
    19. Azaizah, Nadeem & Reychav, Iris & Raban, Daphne R. & Simon, Tomer & McHaney, Roger, 2018. "Impact of ESN implementation on communication and knowledge-sharing in a multi-national organization," International Journal of Information Management, Elsevier, vol. 43(C), pages 284-294.
    20. Steffi Siegert & Mikael Holmgren Caicedo & Maria Mårtensson Hansson, 2020. "Boundaryless Twitter Use: On the Affordances of Social Media," Social Sciences, MDPI, vol. 9(11), pages 1-18, November.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eee:teinso:v:55:y:2018:i:c:p:199-208. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Catherine Liu (email available below). General contact details of provider: https://www.journals.elsevier.com/technology-in-society .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.