Quality Management in Sports Clubs
AbstractAs a reaction to the Flemish policy to improve quality in sports, the Flemish Ministry of Sports and the Governmental Sport Administration (BLOSO) decided to establish a quality (evaluation) system. The objective was to help sports clubs and federations with the introduction of quality management in their respective sports. In response to this large-scale project, and with the background of the recently developed Instrument for the Evaluation of Gymnastic clubs (IKGym), a more generally applicable model for the evaluation of traditional sports clubs has been developed. This evaluation tool, named IKSport, was tested in 1,657 sports clubs. IKSport is as a computer information system designed to introduce "Total Quality Management" in sports clubs. It provides insight into the intrinsic value of the management systems of sporting organisations. The evaluation of management quality is made using a clustering of item weights into seven checklists. Most Flemish sports clubs seem to have adequate scores on these checklists. The main weaknesses were found in strategic planning and marketing management and the structure of the clubs. Organisational culture and atmosphere were strengths based on this study of Flemish sports clubs. Based on the results of this evaluation a specific plan can be developed to help these clubs improve their management systems. In this way, the government hopes to improve the quality of the traditional sport system in Flanders.
Download InfoIf you experience problems downloading a file, check if you have the proper application to view it first. In case of further problems read the IDEAS help page. Note that these files are not on the IDEAS site. Please be patient as the files may be large.
As the access to this document is restricted, you may want to look for a different version under "Related research" (further below) or search for a different version of it.
Bibliographic InfoArticle provided by Elsevier in its journal Sport Management Review.
Volume (Year): 7 (2004)
Issue (Month): 1 (May)
Contact details of provider:
Web page: http://www.elsevier.com/wps/find/journaldescription.cws_home/716936/description#description
Please report citation or reference errors to , or , if you are the registered author of the cited work, log in to your RePEc Author Service profile, click on "citations" and make appropriate adjustments.:
- Chelladurai, Packianathan & Chang, Kyungro, 2000. "Targets and Standards of Quality in Sport Services," Sport Management Review, Elsevier, vol. 3(1), pages 1-22, May.
For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: (Zhang, Lei).
If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.
If references are entirely missing, you can add them using this form.
If the full references list an item that is present in RePEc, but the system did not link to it, you can help with this form.
If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your profile, as there may be some citations waiting for confirmation.
Please note that corrections may take a couple of weeks to filter through the various RePEc services.