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What patients like about their medical care and how often they are asked: A meta-analysis of the satisfaction literature

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  • Hall, Judith A.
  • Dornan, Michael C.
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    Abstract

    A meta-analysis of studies on consumer satisfaction with medical care yielded 221 studies that reported relations between satisfaction and other variables, of which 107 reported satisfaction levels for two or more aspects of medical care. A method was developed to derive the relative levels of patient satisfaction with 11 aspects of care across these 107 studies. Humaneness and technical quality of medical care were ranked near the top, while the bottom five ranks were occupied by aspects of care that reflected the provider's attention to other patient needs and the patient's relation to the system as a whole. In addition, it was demonstrated that different aspects of medical care are measured with extremely uneven frequencies in satisfaction instruments.

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    Bibliographic Info

    Article provided by Elsevier in its journal Social Science & Medicine.

    Volume (Year): 27 (1988)
    Issue (Month): 9 (January)
    Pages: 935-939

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    Handle: RePEc:eee:socmed:v:27:y:1988:i:9:p:935-939

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    Cited by:
    1. Carlsen, Fredrik & Grytten, Jostein, 2000. "Consumer satisfaction and supplier induced demand," Journal of Health Economics, Elsevier, vol. 19(5), pages 731-753, September.
    2. Fredrik Carlsen & Jostein Grytten & Irene Skau, 2007. "Service Production and Patient Satisfaction in Primary Care," Working Paper Series 9107, Department of Economics, Norwegian University of Science and Technology.
    3. Grytten, Jostein & Carlsen, Fredrik & Skau, Irene, 2009. "Services production and patient satisfaction in primary care," Health Policy, Elsevier, vol. 89(3), pages 312-321, March.
    4. de Ruyter, Ko & Wetzels, Martin, 1998. "On the complex nature of patient evaluations of general practice service," Journal of Economic Psychology, Elsevier, vol. 19(5), pages 565-590, October.

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