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Enhancing competitive advantages: The contribution of mediator and moderator on stickiness in the LINE

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  • Tsao, Wen-Yu

Abstract

While the importance of users’ stickiness has been recognized in marketing literature for the least 10 years, the development and empirical validation of users’ stickiness model in the LINE context from mediator of satisfaction and moderator of online habit had not been addressed. Using the commitment-trust theory, the purpose of this study was to develop and validate such users’ stickiness on LINE model. Based on technology and marketing literatures, a series of hypotheses was compiled with a methodology for testing. A questionnaire was constructed and data were collected from 289 users of LINE in Taiwan. Structural modeling techniques were then applied to analyze the data. The results indicated that users’ stickiness was affected by their satisfaction. Users’ satisfaction played a crucial mediating role in the relationship of innovation differentiations, online habit, and stickiness. Based on these findings, its implications and limitations are discussed.

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  • Tsao, Wen-Yu, 2014. "Enhancing competitive advantages: The contribution of mediator and moderator on stickiness in the LINE," Journal of Retailing and Consumer Services, Elsevier, vol. 21(6), pages 933-941.
    • Handle: RePEc:eee:joreco:v:21:y:2014:i:6:p:933-941
    DOI: 10.1016/j.jretconser.2014.08.011
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    3. Yu-Hsin Chen & Ching-Jui Keng, 2023. "The effect of subscription relational bond on customer engagement and stickiness in podcast: the moderating role of social connectedness," Service Business, Springer;Pan-Pacific Business Association, vol. 17(3), pages 723-745, September.
    4. Koshksaray, Amir Abedini & Quach, Sara & Trinh, Giang & Keivani, Somayeh Bahoush & Thaichon, Park, 2023. "Brand competitiveness antecedents: The interaction effects of marketing and R&D expenditure," Journal of Retailing and Consumer Services, Elsevier, vol. 75(C).

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