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IT-enabled redesign of complex and dynamic business processes: the case of bank credit evaluation

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  • Fuglseth, A. M.
  • Grønhaug, K.

Abstract

This paper argues that business process redesign and decision support can be useful complementary approaches to the redesign of business processes handling complex tasks in an ever-changing environment. The paper focuses on the possibilities of Information Technology to enhance consistency between strategy and operation, improve the quality of empowered employees' decisions, and facilitate organizational learning. The integration of the two approaches is illustrated through the design of a prototype system to support the redesigned credit evaluation process in a Norwegian bank. Implications are highlighted.

Suggested Citation

  • Fuglseth, A. M. & Grønhaug, K., 1997. "IT-enabled redesign of complex and dynamic business processes: the case of bank credit evaluation," Omega, Elsevier, vol. 25(1), pages 93-106, February.
    • Handle: RePEc:eee:jomega:v:25:y:1997:i:1:p:93-106
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    References listed on IDEAS

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    1. Albert A. Angehrn, 1993. "Computers that Criticize You: Stimulus-Based Decision Support Systems," Interfaces, INFORMS, vol. 23(3), pages 3-16, June.
    2. Dimitris N. Chorafas & Heinrich Steinmann, 1991. "Expert Systems in Banking," Palgrave Macmillan Books, Palgrave Macmillan, number 978-1-349-11368-2.
    3. Hammer, Michael & Champy, James, 1993. "Reengineering the corporation: A manifesto for business revolution," Business Horizons, Elsevier, vol. 36(5), pages 90-91.
    4. John D. C. Little, 1970. "Models and Managers: The Concept of a Decision Calculus," Management Science, INFORMS, vol. 16(8), pages 466-485, April.
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    Cited by:

    1. Scott, Susan V., 1999. "IT-enabled credit risk modernization: a revolution under the cloak of normality," LSE Research Online Documents on Economics 37871, London School of Economics and Political Science, LSE Library.
    2. Bai, Chunguang & Shi, Baofeng & Liu, Feng & Sarkis, Joseph, 2019. "Banking credit worthiness: Evaluating the complex relationships," Omega, Elsevier, vol. 83(C), pages 26-38.
    3. Kwak, N. K. & Lee, Chang W., 2002. "Business process reengineering for health-care system using multicriteria mathematical programming," European Journal of Operational Research, Elsevier, vol. 140(2), pages 447-458, July.
    4. Aldowaisan, Tariq A. & Gaafar, Lotfi K., 1999. "Business process reengineering: an approach for process mapping," Omega, Elsevier, vol. 27(5), pages 515-524, October.

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