IDEAS home Printed from https://ideas.repec.org/a/ids/ijsoma/v23y2016i1p1-17.html
   My bibliography  Save this article

Strategic framework for managing forces of continuity and change in innovation and risk management in service sector: a study of service industry in India

Author

Listed:
  • V.K. Gupta

Abstract

Innovation and risk management in the service industry pose unique challenges as services cannot be inventoried as the customer is involved in the service delivery process. This research work focuses on the study of the service industry and understanding how they are coping with the forces of continuity and change in innovation and risk management. The data was generated from secondary research and primary research through personal interviews with over 100 experts using a structured questionnaire. Factor analysis of the data collected reveals six underlying factors from perspective of continuity and seven factors for change affecting innovation and risk management in service operations. The continuity and change framework suggested would lead to more efficient and sustainable innovation and risk management in service enterprises. This research paper represents one of the few efforts to study innovation and risk management in services from this perspective. The framework suggested can be adapted for applications in the global context.

Suggested Citation

  • V.K. Gupta, 2016. "Strategic framework for managing forces of continuity and change in innovation and risk management in service sector: a study of service industry in India," International Journal of Services and Operations Management, Inderscience Enterprises Ltd, vol. 23(1), pages 1-17.
    • Handle: RePEc:ids:ijsoma:v:23:y:2016:i:1:p:1-17
    as

    Download full text from publisher

    File URL: http://www.inderscience.com/link.php?id=73285
    Download Restriction: Access to full text is restricted to subscribers.
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Mariana Mazzucato & Massimiliano Tancioni, 2008. "Innovation and idiosyncratic risk: an industry- and firm-level analysis," Industrial and Corporate Change, Oxford University Press and the Associazione ICC, vol. 17(4), pages 779-811, August.
    2. Fazli Idris & Nik Mutasim Nik Abd Rahman & Mohd Ezani Mat Hassan & Norsiah Aminudin & Main Naser Alolayyan, 2013. "Validating dimensions of operations flexibility in Malaysian service firms: a confirmatory factor analytics approach," International Journal of Services and Operations Management, Inderscience Enterprises Ltd, vol. 14(1), pages 79-84.
    3. Truong Hong Trinh & Voratas Kachitvichyanukul, 2013. "A unified framework for the design of service systems," International Journal of Services and Operations Management, Inderscience Enterprises Ltd, vol. 15(3), pages 374-388.
    4. V.K. Gupta, 2011. "Flexible strategic framework for managing forces of continuity and change – study of inward supply chain of a leading automotive company in India," International Journal of Business Excellence, Inderscience Enterprises Ltd, vol. 4(2), pages 142-159.
    5. Edward Kane, 2010. "The Importance of Monitoring and Mitigating the Safety-Net Consequences of Regulation-Induced Innovation," Review of Social Economy, Taylor & Francis Journals, vol. 68(2), pages 145-161.
    6. Hammer, Michael & Champy, James, 1993. "Reengineering the corporation: A manifesto for business revolution," Business Horizons, Elsevier, vol. 36(5), pages 90-91.
    7. Samia Chreim, 2005. "The Continuity–Change Duality in Narrative Texts of Organizational Identity," Journal of Management Studies, Wiley Blackwell, vol. 42(3), pages 567-593, May.
    8. Gregory Jackson & Andreas Moerke, 2005. "Continuity and Change in Corporate Governance: comparing Germany and Japan," Corporate Governance: An International Review, Wiley Blackwell, vol. 13(3), pages 351-361, May.
    9. John Garvey & Patrick Buckley, 2010. "Implementing control mutuality using prediction markets: a new mechanism for risk communication," Journal of Risk Research, Taylor & Francis Journals, vol. 13(7), pages 951-960, October.
    10. Henrik Berglund, 2007. "Risk Conception And Risk Management In Corporate Innovation: Lessons From Two Swedish Cases," International Journal of Innovation Management (ijim), World Scientific Publishing Co. Pte. Ltd., vol. 11(04), pages 497-513.
    11. Rajeev Verma & Rajagopal & Pável Reyes Mercado, 2013. "Impact of service co-creation on performance of firms: the mediating role of market oriented strategies," International Journal of Services and Operations Management, Inderscience Enterprises Ltd, vol. 15(4), pages 449-466.
    12. Jörg Becker & Daniel Beverungen & Dominic Breuker & Hanns-Alexander Dietrich & Hans Peter Rauer, 2013. "Guidelines for reporting productivity studies - a review of the reproducibility of data envelopment analysis in the service sector," International Journal of Services and Operations Management, Inderscience Enterprises Ltd, vol. 16(3), pages 407-425.
    13. G. Varaprasad & R. Sridharan & Anandakuttan B. Unnithan, 2013. "Internet banking adoption in a developing country - an empirical study," International Journal of Services and Operations Management, Inderscience Enterprises Ltd, vol. 14(1), pages 54-66.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Toru Yoshikawa & Abdul A. Rasheed, 2010. "Family Control and Ownership Monitoring in Family‐Controlled Firms in Japan," Journal of Management Studies, Wiley Blackwell, vol. 47(2), pages 274-295, March.
    2. Toppen, R. & Smits, M.T. & Ribbers, P.M.A., 1998. "Improving process performance through market network design : A study of the impact of electronic markets in the financial securities sector," Other publications TiSEM c3c8d2ea-7727-475e-83cf-d, Tilburg University, School of Economics and Management.
    3. Byrd, T. A. & Marshall, T. E., 1997. "Relating information technology investment to organizational performance: a causal model analysis," Omega, Elsevier, vol. 25(1), pages 43-56, February.
    4. Félicia Saïah & Diego Vega & Harwin de Vries & Joakim Kembro, 2023. "Process modularity, supply chain responsiveness, and moderators: The Médecins Sans Frontières response to the Covid‐19 pandemic," Production and Operations Management, Production and Operations Management Society, vol. 32(5), pages 1490-1511, May.
    5. Douglas Dean & Richard Orwig & Douglas Vogel, 2000. "Facilitation Methods for Collaborative Modeling Tools," Group Decision and Negotiation, Springer, vol. 9(2), pages 109-128, March.
    6. Harry Hummels & Patrick Nullens, 2022. "‘Other-wise’ Organizing. A Levinasian Approach to Agape in Work and Business Organisations," Humanistic Management Journal, Springer, vol. 7(2), pages 211-232, October.
    7. Magdalena LUCA (DEDIU), 2014. "Business Process Reengineering," Risk in Contemporary Economy, "Dunarea de Jos" University of Galati, Faculty of Economics and Business Administration, pages 233-236.
    8. Tina George Karippacheril & Soonhee Kim & Robert P. Jr. Beschel & Changyong Choi, 2016. "Bringing Government into the 21st Century," World Bank Publications - Books, The World Bank Group, number 24579, December.
    9. Stephan Kudyba, 2006. "Enhancing Organisational Information Flow And Knowledge Creation In Re-Engineering Supply Chain Systems: An Analysis Of The U.S. Automotive Parts And Supplies Model," International Journal of Innovation Management (ijim), World Scientific Publishing Co. Pte. Ltd., vol. 10(02), pages 163-173.
    10. Nurmi, Raimo, 1998. "Knowledge-intensive firms," Business Horizons, Elsevier, vol. 41(3), pages 26-32.
    11. Csaba Deák, 2005. "Change by Successful Projects - IT and Change Projects in Hungary," Theory Methodology Practice (TMP), Faculty of Economics, University of Miskolc, vol. 3(01), pages 17-22.
    12. Alok Kumar Singh & Jyoti Verma & Rajeev Verma, 2020. "Understanding Role of Market-orientated IT Competence and Knowledge Sharing Mechanism in Gaining Competitive Advantage," Global Business Review, International Management Institute, vol. 21(2), pages 418-435, April.
    13. Daniele Binci, 2013. "L?equilibrio organizzativo attraverso il clima. L?evidenza empirica di un ente locale," ECONOMIA E DIRITTO DEL TERZIARIO, FrancoAngeli Editore, vol. 2013(1), pages 65-97.
    14. Vansina, L.S. & Taillieu, T.C.B., 1994. "Business process reengineering or socio-technical system design in new clothes?," WORC Paper 94.09.064/3, Tilburg University, Work and Organization Research Centre.
    15. Rajat Roy & Justine Brown & Chris Gaze, 2003. "Re-engineering the construction process in the speculative house-building sector," Construction Management and Economics, Taylor & Francis Journals, vol. 21(2), pages 137-146.
    16. Awolusi & Olawumi Dele & Akeke & Niyi Isreal & Akinruwa & Temitope Emmanuel, 2014. "Modeling Business Process Re-Engineering and Organizational Performance in the Nigerian Oil and Gas Industry," International Journal of Management Sciences, Research Academy of Social Sciences, vol. 3(5), pages 336-350.
    17. Fındık, Derya & Beyhan, Berna, 2014. "A Perceptual Measure of Innovation Performance: Micro Level Evidence from Turkey," MPRA Paper 60961, University Library of Munich, Germany.
    18. Jacques Simonin & Selmin Nurcan & Judith Barrios, 2013. "Evolution organisationnelle fondée sur la cohérence des relations entre acteurs avec les buts métiers," Post-Print hal-00831621, HAL.
    19. Charalambos Vlados & Fotios Katimertzopoulos, 2019. "The ¡°Mystery¡± of Innovation: Bridging the Economic and Business Thinking and the Stra.Tech.Man Approach," Business and Economic Research, Macrothink Institute, vol. 9(1), pages 236-262, March.
    20. Robert Heckert, 2019. "Challenges for a Multiple Identity Organization: A Case Study of the Dutch Blood Supply Foundation," Corporate Reputation Review, Palgrave Macmillan, vol. 22(3), pages 101-119, August.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:ids:ijsoma:v:23:y:2016:i:1:p:1-17. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sarah Parker (email available below). General contact details of provider: http://www.inderscience.com/browse/index.php?journalID=150 .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.