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A resource-based view of digital financial services (DFS): An exploratory study of Nigerian providers

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  • David-West, Olayinka
  • Iheanachor, Nkemdilim
  • Kelikume, Ikechukwu

Abstract

This paper seeks to explore supply-side dynamics in the delivery of Mobile Money Services in Nigeria. Issues addressed include DFS enablers, constraints and resources capabilities. The study utilized a mixed method approach to investigate the resources deployed by Mobile Money Operators (MMOs). Data on supplier's assets, resources and capabilities were acquired through quantitative and quantitative methods using semi-structured interviews and surveys respectively. The result identified three major resource capabilities on the supply side. At the lowest level, physical capabilities such as finance, technology, people, and locations are more prevalent and dominant amongst DFS providers in Nigeria. Higher order capabilities such as human capital and strategic capabilities are nascent and somewhat underdeveloped. The study found that effort to transform an industry through disruptive technology may not translate to high adoption level and accompanying demand. An initiative cognizant of mandatory additional firm capabilities is required for successful business integration and scale-up.

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  • David-West, Olayinka & Iheanachor, Nkemdilim & Kelikume, Ikechukwu, 2018. "A resource-based view of digital financial services (DFS): An exploratory study of Nigerian providers," Journal of Business Research, Elsevier, vol. 88(C), pages 513-526.
    • Handle: RePEc:eee:jbrese:v:88:y:2018:i:c:p:513-526
    DOI: 10.1016/j.jbusres.2018.01.034
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    Cited by:

    1. Pereira, Vijay & Bamel, Umesh, 2021. "Extending the resource and knowledge based view: A critical analysis into its theoretical evolution and future research directions," Journal of Business Research, Elsevier, vol. 132(C), pages 557-570.
    2. Kabengele, Christian & Hahn, Rüdiger, 2021. "Institutional and firm-level factors for mobile money adoption in emerging markets–A configurational analysis," Technological Forecasting and Social Change, Elsevier, vol. 171(C).
    3. Iheanachor, Nkemdilim & Umukoro, Immanuel & Yela Aránega, Alba, 2023. "Ecosystem emergence in emerging markets: Evidence from the Nigerian digital financial services ecosystem," Technological Forecasting and Social Change, Elsevier, vol. 190(C).
    4. Jenny Aker & David A Carroll, 2022. "The State of Digital Financial Services in Francophone West Africa," Working Papers hal-03642499, HAL.
    5. Iheanachor, Nkemdilim & Umukoro, Immanuel, 2022. "Partnerships in digital financial services: An exploratory study of providers in an emerging market," Journal of Business Research, Elsevier, vol. 152(C), pages 425-435.
    6. Gupta, Suraksha & Kanungo, Rama Prasad, 2022. "Financial inclusion through digitalisation: Economic viability for the bottom of the pyramid (BOP) segment," Journal of Business Research, Elsevier, vol. 148(C), pages 262-276.
    7. Iheanachor, Nkemdilim & Umukoro, Immanuel Ovemeso & David-West, Olayinka, 2021. "The role of product development practices on new product performance: Evidence from Nigeria's financial services providers," Technological Forecasting and Social Change, Elsevier, vol. 164(C).
    8. Iheanachor, Nkemdilim & David-West, Yinka & Umukoro, Immanuel Ovemeso, 2021. "Business model innovation at the bottom of the pyramid – A case of mobile money agents," Journal of Business Research, Elsevier, vol. 127(C), pages 96-107.
    9. Sarika Lohana & Deepankar Roy, 2023. "Impact of Demographic Factors on Consumer’s Usage of Digital Payments," FIIB Business Review, , vol. 12(4), pages 459-473, December.
    10. Elif Idemen & Ayse Banu Elmadag & Mehmet Okan, 2021. "A qualitative approach to designer as a product cue: proposed conceptual model of consumers perceptions and attitudes," Review of Managerial Science, Springer, vol. 15(5), pages 1281-1309, July.

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