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Meetings as a positive boost? How and when meeting satisfaction impacts employee empowerment

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  • Allen, Joseph A.
  • Lehmann-Willenbrock, Nale
  • Sands, Stephanie J.

Abstract

Meetings constitute an important context for understanding organizational behavior and employee attitudes. Employees spend ever-increasing time in meetings and often complain about their meetings. In contrast, we explore the positive side of meetings and argue that satisfying meetings can empower rather than deplete individual employees. We gathered time-lagged data from an online sample of working adults in the U.S. As hypothesized, meeting satisfaction predicted employee empowerment, and information availability partially mediated this effect. Moreover, we found that these effects were stronger when employees participated in more meetings: Meeting demands moderated the link between meeting satisfaction and information availability as well as the positive, indirect effect of meeting satisfaction (through information availability) on psychological empowerment. Our findings underscore the relevance of workplace meetings for managing and promoting positive employee attitudes. We discuss implications for meeting science and the value of satisfying meetings as a managerial tool for promoting empowerment.

Suggested Citation

  • Allen, Joseph A. & Lehmann-Willenbrock, Nale & Sands, Stephanie J., 2016. "Meetings as a positive boost? How and when meeting satisfaction impacts employee empowerment," Journal of Business Research, Elsevier, vol. 69(10), pages 4340-4347.
  • Handle: RePEc:eee:jbrese:v:69:y:2016:i:10:p:4340-4347
    DOI: 10.1016/j.jbusres.2016.04.011
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    References listed on IDEAS

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    1. Ertürk, Alper & Vurgun, Levent, 2015. "Retention of IT professionals: Examining the influence of empowerment, social exchange, and trust," Journal of Business Research, Elsevier, vol. 68(1), pages 34-46.
    2. Joseph A. Allen & Tammy Beck & Cliff W. Scott & Steven G. Rogelberg, 2014. "Understanding workplace meetings," Management Research Review, Emerald Group Publishing Limited, vol. 37(9), pages 791-814, August.
    3. Kanagaretnam, Kiridaran & Mestelman, Stuart & Nainar, S.M. Khalid & Shehata, Mohamed, 2014. "Transparency and empowerment in an investment environment," Journal of Business Research, Elsevier, vol. 67(9), pages 2030-2038.
    4. Karl E. Weick & Kathleen M. Sutcliffe & David Obstfeld, 2005. "Organizing and the Process of Sensemaking," Organization Science, INFORMS, vol. 16(4), pages 409-421, August.
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    Cited by:

    1. Sanaz Aghazadeh & Yoon Ju Kang & Marietta Peytcheva, 2023. "Auditors’ scepticism in response to audit committee oversight behaviour," Accounting and Finance, Accounting and Finance Association of Australia and New Zealand, vol. 63(2), pages 2013-2034, June.
    2. Wang Ding Ling & Po-Ju Chen, 2017. "Let It Be or Let It Be Better: Employment Empowerment Effects on Hotel Guests Satisfaction," International Journal of Business and Economics, School of Management Development, Feng Chia University, Taichung, Taiwan, vol. 16(2), pages 159-165, December.
    3. Noluthando Mbangeleli & Hammed Olabode Ojugbele, 2021. "An investigation of employee empowerment as an organisational culture in the South African public sector," International Journal of Research in Business and Social Science (2147-4478), Center for the Strategic Studies in Business and Finance, vol. 10(6), pages 111-120, September.
    4. Romney, Alexander C. & Smith, Isaac H. & Okhuysen, Gerardo A., 2019. "In the trenches: Making your work meetings a success," Business Horizons, Elsevier, vol. 62(4), pages 459-471.

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