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Organizational citizenship behavior and the enhancement of absorptive capacity

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  • Hart, Timothy A.
  • Gilstrap, J. Bruce
  • Bolino, Mark C.

Abstract

Firm-level absorptive capacity has been conceptualized as the capability of the firm to identify, assimilate/transform, and exploit new knowledge. Despite the fact that the role of individuals strongly influenced the original conceptualization of the construct, the role of individuals in developing organizational absorptive capacity has been largely ignored. Meanwhile, studies have shown that individual-level behaviors known as organizational citizenship behaviors are related to indicators of organizational performance, yet there have been relatively few theoretically-based arguments explaining this relationship. In this paper, we articulate a model that depicts how the organizational citizenship behaviors of individuals enhance a firm's absorptive capacity. Specifically, we propose that citizenship behaviors moderate the relationship between routines and processes and the exploratory, assimilative, transformative, and exploitative learning capabilities that comprise organizational absorptive capacity.

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  • Hart, Timothy A. & Gilstrap, J. Bruce & Bolino, Mark C., 2016. "Organizational citizenship behavior and the enhancement of absorptive capacity," Journal of Business Research, Elsevier, vol. 69(10), pages 3981-3988.
    • Handle: RePEc:eee:jbrese:v:69:y:2016:i:10:p:3981-3988
    DOI: 10.1016/j.jbusres.2016.06.001
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