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Performance evaluation of tourism websites' information quality of four global destination brands: Beijing, Hong Kong, Shanghai, and Taipei

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  • Bastida, Unai
  • Huan, T.C.

Abstract

Some tourists only have a slight idea of where they want to go on a holiday when planning starts. Such tourists or their travel partners are likely to look for information for making a final travel decision. As the web becomes an increasingly popular information source, tourism destination websites can play a critical role in destination choice. A rubric for comparing tourism websites put forward by Dion and Woodside (2010) is used and ideas for enhancing the rubric are introduced utilizing a growing literature. Comparisons are made for the tourism websites of Hong Kong, Shanghai, Beijing, and Taipei. Analysis involves considering websites' quality and usefulness. The study indicates that Hong Kong's site is best while Beijing has the most room for improvement. The paper concludes with implications of the research for website analysis. The discussion includes contributions to the value of criteria for websites found in the literature but not covered in an information-quality performance rubric.

Suggested Citation

  • Bastida, Unai & Huan, T.C., 2014. "Performance evaluation of tourism websites' information quality of four global destination brands: Beijing, Hong Kong, Shanghai, and Taipei," Journal of Business Research, Elsevier, vol. 67(2), pages 167-170.
    • Handle: RePEc:eee:jbrese:v:67:y:2014:i:2:p:167-170
    DOI: 10.1016/j.jbusres.2012.10.008
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    References listed on IDEAS

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    1. Foroudi, Pantea & Akarsu, Tuğra Nazlı & Ageeva, Elena & Foroudi, Mohammad M. & Dennis, Charles & Melewar, T.C., 2018. "PROMISING THE DREAM: Changing destination image of London through the effect of website place," Journal of Business Research, Elsevier, vol. 83(C), pages 97-110.
    2. Huang, Zhao & Mou, Jian, 2021. "Gender differences in user perception of usability and performance of online travel agency websites," Technology in Society, Elsevier, vol. 66(C).
    3. Molinillo, Sebastian & Liébana-Cabanillas, Francisco & Anaya-Sánchez, Rafael & Buhalis, Dimitrios, 2018. "DMO online platforms: Image and intention to visit," Tourism Management, Elsevier, vol. 65(C), pages 116-130.
    4. Lei Li & Xue Song & Shujun Liu & Kun Huang, 2021. "Defining High-Quality Answers on a Chinese Tourism Q&A Platform in Terms of Information Needs," Sustainability, MDPI, vol. 13(24), pages 1-21, December.
    5. Huang, Tzu-Wei (Arwen) & Tseng, Wan-Yu (Quentina) & Lin, Jing-Yao (Jerry) & Tay, Ching-Xiong (Dennis), 2017. "Investigating casino event management integration: The case of East and South Asia casinos," MPRA Paper 87915, University Library of Munich, Germany.
    6. Mitja Petelin & Dejan Križaj, 2020. "Utilization Analysis of Slovenian Hotel Websites," Academica Turistica - Tourism and Innovation Journal, University of Primorska Press, vol. 13(2), pages 193-200.
    7. María Victoria Carrillo-Durán & Juan Luis Tato-Jiménez & Chris Chapleo & Lara Sepulcri, 2023. "Enhancing non-profit engagement: the extended model of webpage engagement and adoption for strategic management," Palgrave Communications, Palgrave Macmillan, vol. 10(1), pages 1-15, December.
    8. Mihai COSTEA & Cristian Valentin HAPENCIUC & Gabriela ARIONESEI, 2017. "THE USE OF THE NEW INFORMATION AND COMMUNICATION TECHNOLOGIES (NICTs) AT THE LEVEL OF BUSINESS IN THE TOURISM INDUSTRY FROM ROMANIA AND THE CEE-EU COUNTRIES," Revista de turism - studii si cercetari in turism / Journal of tourism - studies and research in tourism, "Stefan cel Mare" University of Suceava, Romania, Faculty of Economics and Public Administration - Economy, Business Administration and Tourism Department., vol. 24(24), pages 1-10, December.
    9. Hinson, Robert E. & Osabutey, Ellis L.C. & Kosiba, John Paul, 2020. "Exploring the dialogic communication potential of selected African destinations' place websites," Journal of Business Research, Elsevier, vol. 116(C), pages 690-698.
    10. Wenbin Luo, 2018. "Evaluating Tourist Destination Performance: Expanding the Sustainability Concept," Sustainability, MDPI, vol. 10(2), pages 1-16, February.
    11. Tonghui Lian & Caihua Yu & Zhongqun Wang & Zhiping Hou, 2017. "The evaluation study on tourism websites: from the perspective of triangular intuitionistic fuzzy multiple attribute group decision making," Journal of Applied Statistics, Taylor & Francis Journals, vol. 44(16), pages 2877-2889, December.
    12. Mitja Petelin & Dejan Križaj, 2020. "Utilization Analysis of Slovenian Hotel Websites," Academica Turistica - Tourism and Innovation Journal, University of Primorska Press, vol. 13(2), pages 193-200.
    13. Wu, Chih-Wen, 2016. "Destination loyalty modeling of the global tourism," Journal of Business Research, Elsevier, vol. 69(6), pages 2213-2219.
    14. Kumar, Sushant & Shah, Arunima, 2021. "Revisiting food delivery apps during COVID-19 pandemic? Investigating the role of emotions," Journal of Retailing and Consumer Services, Elsevier, vol. 62(C).
    15. Sayantan Ghosh & Santonab Chakraborty & Shankar Chakraborty, 2022. "An integrated IRN-SWARA-MABAC-based approach for evaluation of tourism websites of the Indian states," OPSEARCH, Springer;Operational Research Society of India, vol. 59(3), pages 974-1017, September.

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