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The role of the seven dimensions of job satisfaction in salesperson's attitudes and behaviors

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Author Info
Rutherford, Brian
Boles, James
Hamwi, G. Alexander
Madupalli, Ramana
Rutherford, Leann
Abstract

To date, the majority of studies on job satisfaction use either a global measure or the JDI measure. To extend current research, this study uses the seven dimensions of job satisfaction as described by Churchill et al. [Churchill, G.A., Ford, N.M., Walker, O.C. Measuring the job satisfaction of industrial salesmen. J Mark Res 1974; 11 (3): 254-260.] to explore the relationship between job satisfaction, emotional exhaustion, organizational commitment and propensity to leave. Findings suggest that: 1) emotional exhaustion only relates to certain dimensions of job satisfaction and 2) job satisfaction dimensions related to organizational commitment and propensity to leave are not necessarily the same. Overall, this research provides an argument for the use of the seven dimension job satisfaction scale, as opposed to global measures or the JDI measure.

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File URL: http://www.sciencedirect.com/science/article/B6V7S-4V09BWW-3/2/937277b652477e9aa42b1dae258fe2b9
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Publisher Info
Article provided by Elsevier in its journal Journal of Business Research.

Volume (Year): 62 (2009)
Issue (Month): 11 (November)
Pages: 1146-1151
Download reference. The following formats are available: HTML (with abstract), plain text (with abstract), BibTeX, RIS (EndNote, RefMan, ProCite), ReDIF
Handle: RePEc:eee:jbrese:v:62:y:2009:i:11:p:1146-1151

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Web page: http://www.elsevier.com/locate/jbusres

For technical questions regarding this item, or to correct its listing, contact: (Heidi Boesdal).

Related research
Keywords: Job satisfaction Emotional exhaustion Commitment Turnover;

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This page was last updated on 2009-12-30.


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