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Satisfaction with job aspects: Do patterns change over time?

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  • Spagnoli, Paola
  • Caetano, Antonio
  • Santos, Susana Correia
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    Abstract

    This study examines the evolution of job satisfaction in a service organization over a six-year period. The following aspects affecting job satisfaction were examined: management practices, rewards, work climate and the work itself. Data were collected from employees of the same service organization on three separate occasions (N2001=297; N2003=222; N2007=243). The predicted model was tested using multi-group confirmatory factor analysis and a series of ANOVA was carried out to test differences regarding the job satisfaction aspects across the three waves. Results reveal the configurational invariance of satisfaction with job aspects in the three waves; satisfaction with each aspect contributes differently to the job satisfaction construct and individual evaluation of most of the aspects change across time. The main theoretical implication of this study resides in its contribution towards filling the literature gap on satisfaction with job aspects from a time perspective. The results suggest that managers should develop specific human resource practices in order to enhance different aspects of job satisfaction across time.

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    File URL: http://www.sciencedirect.com/science/article/pii/S0148296311000919
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    Bibliographic Info

    Article provided by Elsevier in its journal Journal of Business Research.

    Volume (Year): 65 (2012)
    Issue (Month): 5 ()
    Pages: 609-616

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    Handle: RePEc:eee:jbrese:v:65:y:2012:i:5:p:609-616

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    Web page: http://www.elsevier.com/locate/jbusres

    Related research

    Keywords: Job satisfaction; Multi-group confirmatory factor analysis; Time perspective study; Human resource practices;

    References

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    1. Wood, Van R. & Chonko, Lawrence B. & Hunt, Shelby D., 1986. "Social responsibility and personal success: Are they incompatible?," Journal of Business Research, Elsevier, vol. 14(3), pages 193-212, June.
    2. Snipes, Robin L. & Oswald, Sharon L. & LaTour, Michael & Armenakis, Achilles A., 2005. "The effects of specific job satisfaction facets on customer perceptions of service quality: an employee-level analysis," Journal of Business Research, Elsevier, vol. 58(10), pages 1330-1339, October.
    3. Rutherford, Brian & Boles, James & Hamwi, G. Alexander & Madupalli, Ramana & Rutherford, Leann, 2009. "The role of the seven dimensions of job satisfaction in salesperson's attitudes and behaviors," Journal of Business Research, Elsevier, vol. 62(11), pages 1146-1151, November.
    4. Alina Ileana Petrescu & Rob Simmons, 2008. "Human resource management practices and workers' job satisfaction," International Journal of Manpower, Emerald Group Publishing, vol. 29(7), pages 651-667, November.
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    6. DeConinck, James B., 2010. "The influence of ethical climate on marketing employees' job attitudes and behaviors," Journal of Business Research, Elsevier, vol. 63(4), pages 384-391, April.
    7. Ben Pelzer & Rob Eisinga & Philip Franses, 2005. "“Panelizing” Repeated Cross Sections," Quality & Quantity: International Journal of Methodology, Springer, vol. 39(2), pages 155-174, 04.
    8. DeConinck, James B. & Stilwell, C. Dean, 2004. "Incorporating organizational justice, role states, pay satisfaction and supervisor satisfaction in a model of turnover intentions," Journal of Business Research, Elsevier, vol. 57(3), pages 225-231, March.
    9. Skalli, Ali & Theodossiou, Ioannis & Vasileiou, Efi, 2008. "Jobs as Lancaster goods: Facets of job satisfaction and overall job satisfaction," Journal of Behavioral and Experimental Economics (formerly The Journal of Socio-Economics), Elsevier, vol. 37(5), pages 1906-1920, October.
    10. P. J. Sloane & H. Williams, 2000. "Job Satisfaction, Comparison Earnings, and Gender," LABOUR, CEIS, vol. 14(3), pages 473-502, 09.
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    Cited by:
    1. Helena Martins & Teresa Proença, 2012. "Minnesota Satisfaction Questionnaire – Psychometric Properties And Validation In A Population Of Portuguese Hospital Workers," FEP Working Papers 471, Universidade do Porto, Faculdade de Economia do Porto.

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