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Excellence-Market Orientation Link: Some Consequences for Service Firms

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  • Caruana, Albert
  • Pitt, Leyland
  • Berthon, Pierre

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  • Caruana, Albert & Pitt, Leyland & Berthon, Pierre, 1999. "Excellence-Market Orientation Link: Some Consequences for Service Firms," Journal of Business Research, Elsevier, vol. 44(1), pages 5-15, January.
    • Handle: RePEc:eee:jbrese:v:44:y:1999:i:1:p:5-15
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    References listed on IDEAS

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    1. Balaji S. Chakravarthy, 1986. "Measuring strategic performance," Strategic Management Journal, Wiley Blackwell, vol. 7(5), pages 437-458, September.
    2. Webster, Frederick Jr., 1988. "The rediscovery of the marketing concept," Business Horizons, Elsevier, vol. 31(3), pages 29-39.
    3. McGee, Lynn W. & Spiro, Rosann L., 1988. "The marketing concept in perspective," Business Horizons, Elsevier, vol. 31(3), pages 40-45.
    4. Vasudevan Ramanujam & N. Venkatraman, 1988. "Excellence, Planning, and Performance," Interfaces, INFORMS, vol. 18(3), pages 23-31, June.
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    Cited by:

    1. Kateøina Mlejnková & Tomáš Dania & Ida Rašovská, 2021. "Quality of a Rural Destination: Visitor and Resident Approach," Academica Turistica - Tourism and Innovation Journal, University of Primorska Press, vol. 14(1), pages 87-99.
    2. John Dawes, 2000. "Market Orientation and Company Profitability: Further Evidence Incorporating Longitudinal Data," Australian Journal of Management, Australian School of Business, vol. 25(2), pages 173-199, September.
    3. Manuel A. Ramos Maçães & Minoo Farhangmehr & José Carlos Pinho, 2007. "Market Orientation And The Synergistic Effect Of Mediating And Moderating Factors On Performance: The Case Of The Fashion Cluster," Portuguese Journal of Management Studies, ISEG, Universidade de Lisboa, vol. 0(1), pages 27-43.
    4. Sue Pulendran & Richard Speed & Robert E. Widing II, 2000. "The Antecedents and Consequences of Market Orientation in Australia," Australian Journal of Management, Australian School of Business, vol. 25(2), pages 119-143, September.
    5. Langerak, F., 2002. "What is the Predictive Power of Market Orientation?," ERIM Report Series Research in Management ERS-2002-88-MKT, Erasmus Research Institute of Management (ERIM), ERIM is the joint research institute of the Rotterdam School of Management, Erasmus University and the Erasmus School of Economics (ESE) at Erasmus University Rotterdam.

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